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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was online looking for computers on 4/8. I came across an in stock computer which stated that if I got it delivered to my home, instead of in store pickup, I would receive it the next day on 4/9. I thought that was great because I was purchasing it for a birthday present. I purchased the computer and it said it would be delivered on 4/9. A few hours later and I receive an email that says the computer would be delivered on 4/12. By the time I contacted them their office was closed. I contacted them on 4/9 as soon as they op... read more
Business response:
Dear Mrs. ******* Thank you for bringing your concern to our attention. As a consumer, I completely understand your frustration. Please know that the incident is being addressed internally and you should expect to receive an e-mail from our Executive Customer Relations. Thank You, ***** ******* Executive Customer Relations Boca Raton, FL XXXXX Tel: 561.923.8916 Max CONFIDENTIALITY NOTICE: The information contained in this email and attached document(s) may contain confidential information that is intended... read more
I was trying to upgrade Windows so I could get my Turbo tax cd to download and made purchase of Windows Pro program on line. Information i received in the email for download was not helpful at all and I was not able to get it to load, Spoke with representative on chat and he made is sound like I was going to get a refund back, but received email that they would not refund money. That is $100+ dollars that I am out I don't won't e gift card from their store either I want my refund. will never make purchase there again.
Business response:
Dear BBB, Thank for sharing our customer's complaint. Office Depot processed the credit for $105.49 and sent the customer the credit confirmation. Sincerely, **** ****** Executive Customer Relations Office Depot XXXXXX-XXXXXX
I was pretty unhappy about the experience. I had just gotten my covid vaccination shots and wanted to get my card laminated. I come to this Office Depot (**** Hollis Street, Emeryville, CA) and asked nicely for lamination. The man immediately said to sign a consent of release form so you can't hold them liable, and then he took the card; when he came back the card was laminated but the information from my first shot (which was placed on the card with a sticker instead of manual handwriting) was completely black. He said to m... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have contacted our customer and apologized for the experience. The customer's feedback has been shared with the store's District Manager and have advised the customer of our updated training and best practices for this service. Additionally, as a gesture of customer service, we have sent an Office Depot gift card. We hope the customer will be satisfied with the resolution and continue to shop with Office Depot. Best Regards, Sincerely, ******* ***... read more
I purchased TurboTax but couldn't download the product from the OfficeMax link. OfficeMax informed me there would be no refund issued. fortunately CapitalOne issued a refund after OM became obstinate. I will never purchase from OfficeMax again.
Business response:
Dear BBB, Thank you for bringing this to our attention. We have replied to the customer with an apology and credited his account for the software download. This has also been addressed with Team Manager responsible for this group for coaching purposes. As a customer service gesture, we have sent the customer an E-gift for $25.00. Sincerely,
I purchased a Serta Office chair form Office Max/Depot on 5 May 2020, This chair was made by True Innovations, who makes many different brand name chairs. This chair has a 10 year warranty. In Oct 2020, about 5 months after purchase the gas lift started to fail. Having prior experience trying to replace a gas lift, I know its almost impossible to remove the lift from the seat plate. I first contacted True Innovations by email and requested a seat plate and a gas lift under warranty. I was told that the gas lift was back orde... read more
Business response:
Dear BBB, Thank you for sending our customers concern to us. I have reached out to Mr. Bothers today by the way of email. Office Depot is sending Mr. Brothers a electronic Office Depot gift card in the amount of $432.98 to replace his task chair. He will receive the gift card by the end of the day today. Thank you. Best, ***** ***** Executive Customer Relations Office Depot Ref#XXXXXX-XXXXXX
My name: ****** ******. On January 2021, explain to the associate how my printer is. This one to dispatch me quickly sold me a completely wrong one. I was sick and not try to do the cartilage change until this Sunday. I went to change it and they do not accept the change and I am again poorly attended. The store manager is called **** and never find it in the store.
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. I have reached out to the customer with all my information, so she can reach out to me directly. I am here to resolve the complaint once I hear back from the customer. Sincerely, **** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX.
I'm honestly not even sure where to start with this company, I have ordered two things from Office Depot in the past month and have had unpleasant experiences both times. A little over a week ago, I ordered a office chair 3/3/2021 it was set to be delivered on 3/4/2021 I thought that was awesome such fast delivery! Nope, 3/4/2021 came and nothing, 3/5/2021 came and nothing the chair was finally delivered on 3/6/2021. I had checked on the status of the chair being delivered everyday and all of the customer service represe... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. The customer was issued a gift card for the value of the monitor to purchase a different monitor of her choice. Value is $140.00 Sincerely, ****** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
Worst online transaction and experience I've ever had! For 2 months I've been going back and forth with inadequate employees trying to resolve what should have been a simple return. I bought an adjustable height desk in an all black color scheme. They sent me pink and white... Even after putting out five different return requests their "courier" can never seem to make it to my house to pick up THE WRONG ITEM THEY SENT ME! I have loads of emails with people "apologizing" for my inconvenience yet I feel nothing but regret and ... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have contacted our customer and apologized for the experience. The customer has been credited in full. Additionally, as a gesture of customer service, we have sent an Office Depot gift card. We hope the customer will be satisfied with the resolution and continue to shop with Office Depot. Best Regards, Sincerely, ******* ******** Executive Consumer Relations Office Depot Inc. Ref # XXXXXX-XXXXXX
I've never been jerked around by a company as bad as t hese guys did me. Ordered a graphics card for my graphic design class. Ordered it first week of Jan. It's Feb 24th And they just informed me, that they were canceling my order. This is after I've had to contact them multiple times about the order being several weeks late. They truly did not care. Just said they could no longer get the item. No making it right. No caring. Just not available. And the first three times I called them after it was late they kept telling me it... read more
Business response:
Dear BBB, thank you for bringing this order cancellation issue to our attention. We sent Mr. Hedrick an email with an apology and explanation about the cancellation of his graphic card order which was due to fulfillment constraining issues from our vendor, and that no charges had been applied to his account. We also sent customer a $30.00 e-gift as a customer service gesture. Sincerely, ******* ******** Executive Customer Relations Office Depot Case: XXXXXX-XXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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