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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
One star is too much. I will NEVER order or visit this establishment again. I'd rather drive the 3 hours to staples! I was sold a defective laptop that I ordered online May 4, May 14 I returned it to a physical store for a refund. They stated it had to be returned to the warehouse I ordered from for my refund. Over the last month and a half land multiple calls and emails later, I'm on hold because I was told that my return was cancelled and I need to go to the physical location to rec a refund, even though I've been told num... read more
Business response:
Dear BBB, Thank you for sending our customer's complaint. Office Depot issued credit back to Ms. ********** card and provided her with our bank's settlement records, so she can provide it to her bank. The funds were processed out of our account and back to Ms. ********** account on 7/3/20. I apologized for the delay and provided Ms. ******* with a $100 gift card to make up in part, for the troubles she endured. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. XXXXXX-XXXXXX
Worst Customer Service Ever!!!!!!!! I placed an order online on Monday, June 22nd for a laptop with a guaranteed delivery on Tuesday, June 23rd between 8AM-530PM. I received an email at 743AM that the laptop had been delivered. When I called the company's 800 number, I was informed that the laptop was delivered at 821AM. I said that is funny because it is 803AM right now. I kept getting placated "I'm Sorry's" from the service rep (that was hard to understand to begin with). He then refunded the laptop portion of my purchase ... read more
Business response:
Dear BBB, I am currently in the process of investigating this with the Warehouse Management Team responsible for shipping this order to our Customer. I have advised the Customer of this and will provide a resolution as soon as I reach one. Sincerely, ******* ****** Executive Customer Relations Office Depot INC XXXXXX-XXXXXX
Classic bait and switch tactics continue at this company. I placed my order and received a receipt on June 13. The stated price in the receipt was $63.59. Nowhere on the website or in the receipt does it indicate that the price was subject to change. If it had indicated that the price could change, I never would have agreed to place the order with them. Two days later, without my authorization, Office Depot increased the price of my order to $76.26 and charged my credit card for the higher amount without my consent or knowle... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. Office Depot charged Mr. ******* the sale price of $59.99 for this item however, there was delivery fee of $11.95, bringing the total charge with delivery and tax to $76.26. I credited his account for the fee and tax on the fee and sent him the credit confirmation. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. XXXXXX-XXXXXX
Hidden charges, they increased the price of my order after sending a confirmation with price agreed. The item was back ordered so the original hold on my credit card was 130 although the price of the item including free delivery was 90. Once the item became available the price became 130. This is a fishy business practice. Be careful. On top of that, when asked about canceling my order which haven't even been sent yet I was told this is not possible right away and that I would need to wait for a resolution team to get bac... read more
Business response:
Dear BBB, I communicated to the customer he placed order on 6-1-20 and it was on backorder until 6-9-20. because of this we only soft authorization charge of $89.99 first. Once the order actually ships we then add the delivery fee and taxes to fully process. This was the misunderstanding and I've educated customer on this. The order is scheduled for delivery tomorrow and I've fully refunded the customer the $29.99 delivery fee back. The customer stated he would accept delivery and is fine with the refund. ****** *... read more
I wish I read reviews before purchasing. The absolute worst experience I have ever had with online shopping. I purchased two cabinets on March 15 and it is more than two months later and they haven't arrived, and customer service just says someone will follow up in 24 hours. Spoiler alert: they never do.
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. I contacted customer with an apology, and I advise customer that a refund was processed and approved for both cabinets. I also send customer an $25 electronic gift certificate for further purchase. Sincerely, **** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
I order toner and printer product for my small business. All items I paid in full had to be ordered and sent to the store. I was in talks with the assistant manager and manager in telling them I will pick everything up after the cyan toner came in. Low and behold TAYLER (the manager at the location) cancelled my order from some policy on not picking up orders after 5 days. I paid in full and did not want to make multiple trips to the store for pickups and I explicitly asked to hold the items until everything was in. I was to... read more
Business response:
Dear Mr. ******* Thank you so much for bringing your concern to our attention. It is disheartening to have learned we have let you down. Please accept our sincere apologies for having cancelled your order and for the poor customer service you encountered at one of our stores. Please rest assure this incident will be addressed within a timely manner and to your satisfaction. Please be so kind to send me an e-mail to *************@officedepot.com with your telephone number and the order number? I hope to hear from you s... read more
Ordered a webcam on April 23rd, showed IN STOCK. It never shipped, contacted Customer service who notified me the item was out of stock but would be back in stock soon I was confused because it was in stock when I ordered it. It never shipped.. a few days later contacted Customer service again, who informed me the item was indeed IN STOCK when I ordered but they couldn't find it to ship it. So the first person lied. And then they said the item should be back in stock that day. Never shipped. April 29th I was sent an email st... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. The item customer ordered is a special order virtual item shipped directly from the manufacture or vendor. It appears the vendor doesn't have any inventory and the order went on backorder. and the customer was notified. Now the vendor has communicated with Office Depot and advised the item isn't available at this time and suggested the backorder be cancelled. As a result the backorder was cancelled and the cst was notified. I provided the customer with a $50... read more
I placed an order on April 4 for Lysol cleaner with bleach that was supposed to be delivered by April 15. It didn't arrive. I contacted the company by phone because their chat was "unavailable". After being on hold for almost 40 minutes, I was told that the order was coming directly from a vendor, so they had to contact the vendor to find out the problem. They then told me to call back tomorrow which I refused to do after being on hold for so long. I demanded a refund. She said she would "start the process" and someone would... read more
Business response:
Dear BBB, Thank you for forwarding Ms. Scaffidi's complaint. I issued the credit of $75.39 for the order and sent a $25 gift card as a gesture of customer service for the troubles she went through with Office Depot. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I made an order on Office Depot on March 31. The items I had ordered online was indicated as in stock items and I was given an estimated delivery date of April 6. There was never any communication that the items had been backordered or that there were problems with inventory. In fact after I had made my order, the online website was still selling the same items for some time. I never received my items. To give the company the benefit of the doubt I waited until May to send them an email regarding the order that had been paid... read more
Business response:
Dear Ms. ***** I'm responding on behalf of the Executive Customer Relations team regarding your complaint through the Better Business Bureau. Please accept our sincere apologies for the poor customer service experience you had with us. This is definitely not the kind of reflection we want our customers to have of our service. I would like to address the concern directly with you to assure your satisfaction. Please be so kind to send us an e-mail at ******************@officedepot.com with your order details? Please allow us... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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