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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I ordered a webcam and got confirmation that it was delivered one day before the actual day. On the day the system said it was ordered it did not arrive. Contacted their 1-800 number and was told that it was on back order! I asked why did the system show that it was delivered to my address. No response. Now 3 -5 weeks for this item that is on back order. At the time of order it showed in stock and out to me in 3 days. No tracking order provided to me so had to spend about one-hour on the phone waiting for an operator only to... read more
Business response:
Dear Mr. ********* I am writing from Executive Customer Relations at Office Depot's corporate headquarters regarding your Office Depot complaint through the Better Business Bureau regarding your webcam order that initially went on back order and ultimately could not be filled. This is not the kind of experience we want for our valued customers! Additionally, I understand the challenge you faced with the order. I am going to request an electronic gift card to sent to your inbox to the email address provided in hopes of your... read more
They told me an item I needed was in stock and would be delivered by the upcoming Thursday. It never arrived. I called and was told it was waiting for fed ex to pick up so not even shipped yet. Fed ex rep said nothing pending on their end. I told them to refund me but they said they could not because already shipped?! No it has not! You just told me no idea when fed ex will pick up so cancel on your end. Do not use this company.
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have attempted to contact the customer but at the time of this writing, we have not received a response. The customer contacted customer service with a request to cancel the order. This was being drop shipped by a wholesaler and was ready to ship. Once the request was made, a credit was created which has already reconciled. Due to unprecedented demand for cleaning and personal care items, we have experienced delays. As a gesture of goodwill and customer satis... read more
They told me an item I needed was in stock and would be delivered by the upcoming Thursday. It never arrived. I called and was told it was waiting for fed ex to pick up so not even shipped yet. Fed ex rep said nothing pending on their end. I told them to refund me but they said they could not because already shipped?! No it has not! You just told me no idea when fed ex will pick up so cancel on your end. Do not use this company.
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have attempted to contact the customer but at the time of this writing, we have not received a response. The customer contacted customer service with a request to cancel the order. This was being drop shipped by a wholesaler and was ready to ship. Once the request was made, a credit was created which has already reconciled. Due to unprecedented demand for cleaning and personal care items, we have experienced delays. As a gesture of goodwill and customer satis... read more
They told me an item I needed was in stock and would be delivered by the upcoming Thursday. It never arrived. I called and was told it was waiting for fed ex to pick up so not even shipped yet. Fed ex rep said nothing pending on their end. I told them to refund me but they said they could not because already shipped?! No it has not! You just told me no idea when fed ex will pick up so cancel on your end. Do not use this company.
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have attempted to contact the customer but at the time of this writing, we have not received a response. The customer contacted customer service with a request to cancel the order. This was being drop shipped by a wholesaler and was ready to ship. Once the request was made, a credit was created which has already reconciled. Due to unprecedented demand for cleaning and personal care items, we have experienced delays. As a gesture of goodwill and customer satis... read more
On December 16, 2019 I ordered the Sauder® Heritage Hill Executive Desk, Classic Cherry from Office Depot for $279.49, as a gift to my sister who is in college. I paid for my order in full at the time I placed it. My ordered was delivered late but eventually arrived on December 31st. Upon delivery I discovered I didn't receive the Sauder Heritage Hill Executive Desk I ordered, but instead a two drawer file cabinet. I called Office Depot and they said they would process the return and ship the desk right away. However, 3 days... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. I have spoken with customer directly. We have apologized to the customer for the poor experience. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card so they may purchase a replacement desk, in addition to a credit for the original order. The customer seems satisfied with the resolution and hope the customer will continue to do business with Office Depot. Best Regards, Sincerely, ******* ******** Executive Consumer Relations Off... read more
On December 16, 2019 I ordered the Sauder® Heritage Hill Executive Desk, Classic Cherry from Office Depot for $279.49, as a gift to my sister who is in college. I paid for my order in full at the time I placed it. My ordered was delivered late but eventually arrived on December 31st. Upon delivery I discovered I didn't receive the Sauder Heritage Hill Executive Desk I ordered, but instead a two drawer file cabinet. I called Office Depot and they said they would process the return and ship the desk right away. However, 3 days... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. I have spoken with customer directly. We have apologized to the customer for the poor experience. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card so they may purchase a replacement desk, in addition to a credit for the original order. The customer seems satisfied with the resolution and hope the customer will continue to do business with Office Depot. Best Regards, Sincerely, ******* ******** Executive Consumer Relations Off... read more
On December 16, 2019 I ordered the Sauder® Heritage Hill Executive Desk, Classic Cherry from Office Depot for $279.49, as a gift to my sister who is in college. I paid for my order in full at the time I placed it. My ordered was delivered late but eventually arrived on December 31st. Upon delivery I discovered I didn't receive the Sauder Heritage Hill Executive Desk I ordered, but instead a two drawer file cabinet. I called Office Depot and they said they would process the return and ship the desk right away. However, 3 days... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. I have spoken with customer directly. We have apologized to the customer for the poor experience. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card so they may purchase a replacement desk, in addition to a credit for the original order. The customer seems satisfied with the resolution and hope the customer will continue to do business with Office Depot. Best Regards, Sincerely, ******* ******** Executive Consumer Relations Off... read more
I am a secretary for an elementary school. I have been trying to obtain a $379.98 refund check from Office Depot since August, 2019. I ordered new office furniture in the amount of $2243.36 on July 16, 2019. I did not receive two bookcases. I was told that I would receive a credit back on my credit card for $379.98 and I would need to reorder two new bookcases. So, that is exactly what I did. I was told that they would not cut me a check and the only way to receive my refund was for it to be credited back to the original car... read more
Business response:
Thank you for forwarding our customer complaint for ****** ***** I have advised the customer that the refund check would be generated by her bank. Being that Office Depot processed the refund on the return order, and the credit is on her closed credit card account. Sincerely, **** ***** Executive Consumer Relations Office Depot Inc. Case #XXXXXX
I am a secretary for an elementary school. I have been trying to obtain a $379.98 refund check from Office Depot since August, 2019. I ordered new office furniture in the amount of $2243.36 on July 16, 2019. I did not receive two bookcases. I was told that I would receive a credit back on my credit card for $379.98 and I would need to reorder two new bookcases. So, that is exactly what I did. I was told that they would not cut me a check and the only way to receive my refund was for it to be credited back to the original car... read more
Business response:
Thank you for forwarding our customer complaint for ****** ***** I have advised the customer that the refund check would be generated by her bank. Being that Office Depot processed the refund on the return order, and the credit is on her closed credit card account. Sincerely, **** ***** Executive Consumer Relations Office Depot Inc. Case #XXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 534 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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