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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
purchased a small office refrigerator, that was broken upon delivery, to this day it is still sitting on my porch for pick up, that has been 10 days now, they will not process my refund for 7-10 days after it gets to their warehouse. Carrier refused to take back said it was too heavy although it was same one that delivered (UPS). i have been on the phone everyday and emailed, i have been lied to about being picked up next day, and getting refund processed and being compensated for this nightmarish purchase. DO NOT BUY from t... read more
Business response:
Dear BBB, Prior from us receiving the complaint above, we were already in direct contact with the customer. Mrs. S was provided with a new refrigerator at no charge and is truly satisfied with our quick response. If you have any questions or further concerns, please do not hesitate to contact me directly. Thank you, Paula G Executive Customer Relations *************@officedepot.com (XXX) XXX -XXXX
"The foundation of Office Depot's culture is based on our core values: Integrity, Accountability Innovation, Teamwork and Respect. These values guide our decision making and how we act as a company. At Office Depot, we strive to conduct ourselves and our business with uncompromising honesty and integrity. We make this commitment on a global scale to our customers, business partners, associated and shareholders because it is the right thing to do." I just wanted to put this here to remind this particular Office Depot in Aubu... read more
Business response:
Dear BBB, Ms. ******* was able to get her issued resolved by calling Office Depot customer service. One of our Customer Care Professionals took care of setting up a return and credit for the cartridges. Ms. ********** complaint was shared with the Store Leadership team for coaching and training. Sincerely, Vera B Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I ordered a desk and decided to cancel my order the following day and they went ahead and canceled it. However, the item still shipped and I was to told to refuse the order, which I did. Well they still took the money out of my account and I am now told it will be 7-10 days until I get a refund. That will be a total of almost two weeks that it took to refund my money. This is completely unacceptable.
Business response:
Dear BBB: Office Depot was very sorry to learn of the delay in credit. We contacted Mr. ******** and let him know how sorry we are and provided him with the credit. We also sent a $25 gift card as a gesture of customer service. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
We ordered a new laptop from Office Depot. They send us a used one wrapped in paper, and loose card board. No box, or manuals. Then they said they would fix it. After that they claimed we bought a used unit, but it didn't say used anywhere, including the receipt. After that they sent someone to pick up the laptop, and stopped responding to our emails.
Business response:
Dear BBB, Mr. Carl **** contacted Office Depot via social media. His complaint was resolved by Donna S. Sincerely, Office Depot, Inc.
I called Office Depot today to place an order for a laptop over the phone with a representative. Two hours later, I check the Order status, and it says CANCELLED. I call in and the rep tells me because the item is out of stock. Why would the representative who placed the order for me tell me that? In fact, it is still showing as in stock on their website and you can still add it to cart. Honestly, I try to give them a chance and purchase from them when I can, but they are just not up to par with other merchants. I won't be b... read more
Business response:
The customer's original order was deleted in error as we had the shipping address flagged as a freight forwarding address which we do not ship to. I was able to successfully resolve the customer's issue by confirming the address and removing the flag. The customer was sent the computer and is satisfied with the resolution we have provided him.
Yesterday I purchased online 10 reams of paper to be picked up at one of their stores. When I got there they had the item pulled and charged to my credit card. To my dismay in order to get the paper... Which was paid for.... I had to let them scan my driver's license. They read my license and agreed that I was the person who ordered and paid for the paper but I could not leave the store with my purchase until they scanned my license. Is this any way to treat a paying customer? They have no right to any information contained ... read more
Business response:
Dear BBB, Thank you for forwarding our customer's concerns. Office Depot did reach out to him via email to explain the process. He has our direct information should he need help with anything. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
My wife and I decided to use Office Depot to ship our Mac computer ( store Location: Maryland Ave., Las Vegas) We had noticed a We pack and ship FedX sign in their establishment and thought it be a good way to send our IMac to our new residence. We asked that it be insured for what We had purchsed it for. When we received it, we found it floating it the box, half full of popcorn pellets with a badly damaged corner. Upon speaking with the store and FedX many times ( each defering tó the other) We were told that it was nÅ?t i... read more
Business response:
Dear BBB, Thank you for forwarding the concerns of our customer to us. We have been in communication with Mr. ****** yesterday and today. After reviewing his complaint we have determined this is an issue that needed to be forwarded to our Risk Management Team where they have opened a claim for Mr. ****** and are taking care of him. In addition we have sent Mr. ****** a $50 Office Depot electronic gift card to his email. We feel this case has been resolved. Thank you. Best, Diane ** ***** Executive Customer Care Office De... read more
I ordered a laptop at officedepot.com. I have been an office depot points member for years now. When I went to pay my bills I found out my account was almost empty. After looking at it I was charged 3 times for 1 laptop. I called the outsourced customer service department and spent 20 minutes trying to get through to this person enough to be "transferred to a supervisor". I was actually put back in the call queue. The next guy at least saw what happened but told me it would be 4-5 days before we got our money back. The "new"... read more
Business response:
Dear BBB: Thank you for sharing our customer's complaint. We did reach out and apologized for the difficulty he went through. We confirmed that the credit posted to his account and assured him that the other 2 authorizations will release per his issuing bank's internal guidelines. Additionally, we sent a $100 gift card as a gesture of customer service and assured him that he can contact us directly should he ever need help again. Sincerely, Vera ****** Executive Consumer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
Tried to order school supplies three times, each time my order was held for some sort of unexplained authorization. The bank said it was NOT them so the problem is in their process somewhere. I ordered the exact same items from Walmart, using the same CC and shipping to the same address in FL. The order went through without a hitch and I even saved money.
Business response:
Dear BBB: We have responded tour customer explaining Office Depot won't accept orders unless we get an address match through the AVS (automatic verification service) as this protects our customers from misuse of their card and unfortunately creates rare situations like this where there are some unintended consequences. Our company meets or exceeds all of the standards set by the Payment Card Industry (PCI) and we take the privacy and security of your customers personal information very seriously. In addition we have sent a... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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