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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
placed an order ($100 their own gift card) last year... waited half a month until the new year, then found out the order got canceled without any notification after such a long wait... tried to contacted their CS, been told that their own gift card was out of stock... the excuse is so lame that even a baby can not be convinced... Office depot is the worst ever!!!
Business response:
To whom it may concern: Thank you for forwarding our customer's complaint. Office Depot emailed **** *** and apologized that she was never notified that the order was deleted for inventory reasons. We sent her a $100 egift card as a gesture of customer service, Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. SR#XXXXXXXX
I purchased a TV on October 1st. Waited over month and then had my order canceled because item was suddenly no longer in stock. Contacted OD to express my disappointment. Was told that the TV would be back in stock 7 to 14 days and that they would honor the sale price I purchased the TV at. I contacted OD after 14 days when the TV was still not back in stock. Was then told that the TV would be back in stock in 3 to 5 weeks. So I waited again. After a month I contacted OD again. This time they said the TV was not in stock a... read more
Business response:
To whom it may concern: Thank you for forwarding our customer's complaint. Office Depot reached out to our customer via his email address and explained what happened and why he never received the TV. We apologized for all that he went through and sent Mr. ******* a $100 gift card as a gesture of customer service for all that he went through. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. SR#XXXXXXXX
I would give zero or negative stars for office depot. i have ordered google wifi 3pack 2 units. Negotiated a price with the rep by chat. She created an order and someone from other department called me to get the credit card details for payment. He also conformed the price and number of unit and total with taxes. I received only one unit today. I called the CS and got a response that your order was cancelled and another order was created at another price for one unit only. Not sure who has given permission to create a new or... read more
Business response:
To Whom it May Concern, Office Depot has contacted this customer and reached a satisfactory agreement from the customer. When the customer called to pay for his order that was negotiated at a lower price over online chat, our phone rep mistakenly re-entered the order for only 1 unit at full price and this is what the customer received. Office Depot has since contacted the customer and issued a new order at the negotiated price for the missing unit and a credit towards the full price order to match the negotiated price. -Si... read more
I have NEVER been so frustrated in my entire life with one company! Let me say, I have always had fabulous luck walking into a store and getting what I need.....However, my recent attempt to complete an online purchase was not so great! Sunday morning, I attempted to place an online order for a brand new Dell OptiPlex (almost a $1300 purchase.. After several attempts, and it telling me my CVV code was incorrect, I decided to contact the 800 number to complete my order. Of course "***" answered my call and spoke very broken E... read more
Business response:
To whom it may concern: Office Depot is very sorry that we caused so many problems for Ms. ******* We have reached out to our finance team for help to speed up the process of removing authorization holds on the customer's account. She has not been charged. We are going to provide coaching and training to the agents she referred to in her complaint. Additionally, we are sending Ms. ****** a $100 gift card as a gesture of customer service. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. SR#XXXXXXXX
I really really would like to give Office Depot five stars for excellence, but, sadly, I cannot. I have used Office Depot for a number of years when working for state institutions as well smaller locally owned companies in two different states. I am now working at an organization in rural NC that is 45 minutes from Office Depot, so I was excited to make use of their delivery service. When I first started using Office Depot at least 10 years ago, their deliveries were made by their personnel, and I was able to track my order... read more
Business response:
To whom it may concern: Thank you for sharing our customer's complaint. Office Depot has been in touch with our customer and going forward, any orders that are placed with Office Depot, will be routed to UPS who delivers to them on a regular basis. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. SR#XXXXXXXX
Office Depot is an amazing company! I have had the opportunity to acquire supplies on the retail and the business side and the products and services I have received from this company have been nothing short of perfect! I can also tell that they treat their employees well because of the quality of the service I get with every interaction (online or in-store)! Office Depot gets 2 thumbs up from me!
Business response:
From: **** ****** Sent: Tuesday, October 10, 2017 2:46 PM To: ********@gmail.com Subject: SR#XXXXXXXX Dear ********** I wanted to personally thank you on behalf of Office Depot for the positive review you gave our company! I shared your comments with our entire team. With all the things that can go wrong doing business, reading your review brightened our days big time!!! Sincerely, **** ****** Team Lead, Executive Consumer Relations | Office Depot, Inc.
Ordering online is a pain. I got a defective item that I cannot return to a physical store because it is not carried there. I've tried to submit a return request three times, and so far I still haven't gotten my issue resolved. The customer service representatives I've spoken with have given me the run around, I feel.
My recent experience with Office Depot / Office Max was very positive. Two days ago, after deciding to purchase a new wireless All-in-One Printer for home use, to replace a similar device that had developed a few wear-and-tear problems, I researched brands and models on-line, selected an Epson model and ordered it on-line from Office Depot for in-store pickup at the Henrietta, New York store. As stated in their immediate order-confirmation email, I received a second e-mail a half hour later confirming that the order was read... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is closed now. It will open tomorrow at 9:00 a.m.
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