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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I ordered office furniture for a new office, and ordered online. my delivery date passed, and I received no communication from office depot. I checked the order status for a few days more, each time it saying that my order had been delayed. I finally contacted office depot support and they said my order would not be coming and I would need to reorder, and that they would issue me a refund. after an infuriating half hour talking to support they mentioned that I would need to reorder. My refund would take 7-10 days and I would... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. Office Depot issued a full refund and placed a new complimentary order for our customer. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I have currently spoken with 12/18/2019 - ***, 12/26/2019 - *** and 12/27/2019 - *** and floor supervisor *** All regarding the same issue; I would like my credit account and my Office Depot account closed. I have been told it would be escalated several times and the account remains opened. Every single time I've contacted customer I have been told it would be handled within "24-48 hours". Each time I've asked why it has not been handled yet, I'm just told again it will take 24-48 hours. I have not made any purchases on the... read more
Business response:
Thank you for posting Ms. Cantrelle's complaint. Office Depot is unable to find any records with just her email address, so we reached out to her and asked for her account number, as well as her full name and address. If she opened an Office Depot credit card, it is funded by Citibank, not Office Depot. If she sends us her information, we let her know we can reach out to Citibank and ask for help on her behalf.
I have currently spoken with 12/18/2019 - ***, 12/26/2019 - *** and 12/27/2019 - *** and floor supervisor *** All regarding the same issue; I would like my credit account and my Office Depot account closed. I have been told it would be escalated several times and the account remains opened. Every single time I've contacted customer I have been told it would be handled within "24-48 hours". Each time I've asked why it has not been handled yet, I'm just told again it will take 24-48 hours. I have not made any purchases on the... read more
Business response:
Thank you for posting Ms. Cantrelle's complaint. Office Depot is unable to find any records with just her email address, so we reached out to her and asked for her account number, as well as her full name and address. If she opened an Office Depot credit card, it is funded by Citibank, not Office Depot. If she sends us her information, we let her know we can reach out to Citibank and ask for help on her behalf.
I have currently spoken with 12/18/2019 - ***, 12/26/2019 - *** and 12/27/2019 - *** and floor supervisor *** All regarding the same issue; I would like my credit account and my Office Depot account closed. I have been told it would be escalated several times and the account remains opened. Every single time I've contacted customer I have been told it would be handled within "24-48 hours". Each time I've asked why it has not been handled yet, I'm just told again it will take 24-48 hours. I have not made any purchases on the... read more
Business response:
Thank you for posting Ms. Cantrelle's complaint. Office Depot is unable to find any records with just her email address, so we reached out to her and asked for her account number, as well as her full name and address. If she opened an Office Depot credit card, it is funded by Citibank, not Office Depot. If she sends us her information, we let her know we can reach out to Citibank and ask for help on her behalf.
I order my daughter a laptop which was guaranteed next day business delivery. I called to double check it was next day service. The Rep send me an email guaranteeing the laptop would be here on Dec. 23, 2019. Now it Christmas morning and the laptop is sitting in New York. This company is deceptive. They out source the Customer Service Call Center, the Rep told me a bold face lie. I will never shop with this company again!
Business response:
Dear BBB, Office Depot was very sorry to learn about the late delivery. We issued full credit, as a gesture of customer service. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I order my daughter a laptop which was guaranteed next day business delivery. I called to double check it was next day service. The Rep send me an email guaranteeing the laptop would be here on Dec. 23, 2019. Now it Christmas morning and the laptop is sitting in New York. This company is deceptive. They out source the Customer Service Call Center, the Rep told me a bold face lie. I will never shop with this company again!
Business response:
Dear BBB, Office Depot was very sorry to learn about the late delivery. We issued full credit, as a gesture of customer service. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I order my daughter a laptop which was guaranteed next day business delivery. I called to double check it was next day service. The Rep send me an email guaranteeing the laptop would be here on Dec. 23, 2019. Now it Christmas morning and the laptop is sitting in New York. This company is deceptive. They out source the Customer Service Call Center, the Rep told me a bold face lie. I will never shop with this company again!
Business response:
Dear BBB, Office Depot was very sorry to learn about the late delivery. We issued full credit, as a gesture of customer service. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED I HAVE BEEN GIVEN DIFFERENT ANSWERS BY 4 DIFFERENT CUSTOMER SERVICE REPS AND I STILL DON'T KNOW WHEN MY PACKAGE WILL BE DELIVERED.
Business response:
Thank you for forwarding Mr. Alexander S.'s review to me. Our customer's order was lost in transit through UPS. Our customer was contacted by our Transportation Manager to reship the order, but our customer declined. Instead our customer requested a refund for the delivery order. I have approved full credit for the delivery order, and I am sending our customer $160 electronic gift card inviting him to shop with us.
ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED I HAVE BEEN GIVEN DIFFERENT ANSWERS BY 4 DIFFERENT CUSTOMER SERVICE REPS AND I STILL DON'T KNOW WHEN MY PACKAGE WILL BE DELIVERED.
Business response:
Thank you for forwarding Mr. Alexander S.'s review to me. Our customer's order was lost in transit through UPS. Our customer was contacted by our Transportation Manager to reship the order, but our customer declined. Instead our customer requested a refund for the delivery order. I have approved full credit for the delivery order, and I am sending our customer $160 electronic gift card inviting him to shop with us.
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 534 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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