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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I am a secretary for an elementary school. I have been trying to obtain a $379.98 refund check from Office Depot since August, 2019. I ordered new office furniture in the amount of $2243.36 on July 16, 2019. I did not receive two bookcases. I was told that I would receive a credit back on my credit card for $379.98 and I would need to reorder two new bookcases. So, that is exactly what I did. I was told that they would not cut me a check and the only way to receive my refund was for it to be credited back to the original car... read more
Business response:
Thank you for forwarding our customer complaint for ****** ***** I have advised the customer that the refund check would be generated by her bank. Being that Office Depot processed the refund on the return order, and the credit is on her closed credit card account. Sincerely, **** ***** Executive Consumer Relations Office Depot Inc. Case #XXXXXX
Went to the Office Depot located at 910 East Expressway 83, McAllen, TX. Located at the La Tienda Plaza. The cashier asked for my phone number, name, and email. I thought it was just for the receipt. I even said "oh okay so you email the receipt? He said; "yeah". I walked out. Two hours later I start getting emails saying I opened some kind of rewards account!! I click the link to the Office Depot website and see that I have a rewards program account I NEVER ASKED FOR!!! I get upset and immediately file a report on the websi... read more
Business response:
Dear BBB, Thank you for bringing the opening of an unauthorized customer rewards account to our attention. We have replied to the customer with an apology and explained that the account was opened on 1/31/20 and closed within a few hours the same day, per his request. We also assured him that since the account is closed, he will not be receiving emails with Rewards marketing materials or promotions. This has also been addressed with store 161 General Manager and Field Management team responsible for that location for coachi... read more
Went to the Office Depot located at 910 East Expressway 83, McAllen, TX. Located at the La Tienda Plaza. The cashier asked for my phone number, name, and email. I thought it was just for the receipt. I even said "oh okay so you email the receipt? He said; "yeah". I walked out. Two hours later I start getting emails saying I opened some kind of rewards account!! I click the link to the Office Depot website and see that I have a rewards program account I NEVER ASKED FOR!!! I get upset and immediately file a report on the websi... read more
Business response:
Dear BBB, Thank you for bringing the opening of an unauthorized customer rewards account to our attention. We have replied to the customer with an apology and explained that the account was opened on 1/31/20 and closed within a few hours the same day, per his request. We also assured him that since the account is closed, he will not be receiving emails with Rewards marketing materials or promotions. This has also been addressed with store 161 General Manager and Field Management team responsible for that location for coachi... read more
Went to the Office Depot located at 910 East Expressway 83, McAllen, TX. Located at the La Tienda Plaza. The cashier asked for my phone number, name, and email. I thought it was just for the receipt. I even said "oh okay so you email the receipt? He said; "yeah". I walked out. Two hours later I start getting emails saying I opened some kind of rewards account!! I click the link to the Office Depot website and see that I have a rewards program account I NEVER ASKED FOR!!! I get upset and immediately file a report on the websi... read more
Business response:
Dear BBB, Thank you for bringing the opening of an unauthorized customer rewards account to our attention. We have replied to the customer with an apology and explained that the account was opened on 1/31/20 and closed within a few hours the same day, per his request. We also assured him that since the account is closed, he will not be receiving emails with Rewards marketing materials or promotions. This has also been addressed with store 161 General Manager and Field Management team responsible for that location for coachi... read more
I purchased the Norton 360 Deluxe on Black Friday of 2019. It was delivered to my house in early December. When I went to install the product on my computer in early January, I discovered that Office Depot never validated the sale with Norton, so the product key I paid for was invalid. With the first phone call on Jan. 5, customer service claimed they would send me a new, valid product key. I never received it. After numerous phone calls, email exchanges and even a trip to a store, I am still left with a useless product key ... read more
Business response:
Dear **** We appreciate you forwarding the concerns of our customer to us. We have emailed our customer today and let her know we have issued a refund for her software purchase. In addition we have sent our customer a $50 Office Depot Electronic Gift Card. Thank you. Best, ***** ** ***** ***********@officedepot.com Executive Customer Relations REF#XXXXXX-XXXXXX
I purchased the Norton 360 Deluxe on Black Friday of 2019. It was delivered to my house in early December. When I went to install the product on my computer in early January, I discovered that Office Depot never validated the sale with Norton, so the product key I paid for was invalid. With the first phone call on Jan. 5, customer service claimed they would send me a new, valid product key. I never received it. After numerous phone calls, email exchanges and even a trip to a store, I am still left with a useless product key ... read more
Business response:
Dear **** We appreciate you forwarding the concerns of our customer to us. We have emailed our customer today and let her know we have issued a refund for her software purchase. In addition we have sent our customer a $50 Office Depot Electronic Gift Card. Thank you. Best, ***** ** ***** ***********@officedepot.com Executive Customer Relations REF#XXXXXX-XXXXXX
I purchased the Norton 360 Deluxe on Black Friday of 2019. It was delivered to my house in early December. When I went to install the product on my computer in early January, I discovered that Office Depot never validated the sale with Norton, so the product key I paid for was invalid. With the first phone call on Jan. 5, customer service claimed they would send me a new, valid product key. I never received it. After numerous phone calls, email exchanges and even a trip to a store, I am still left with a useless product key ... read more
Business response:
Dear **** We appreciate you forwarding the concerns of our customer to us. We have emailed our customer today and let her know we have issued a refund for her software purchase. In addition we have sent our customer a $50 Office Depot Electronic Gift Card. Thank you. Best, ***** ** ***** ***********@officedepot.com Executive Customer Relations REF#XXXXXX-XXXXXX
I ordered office furniture for a new office, and ordered online. my delivery date passed, and I received no communication from office depot. I checked the order status for a few days more, each time it saying that my order had been delayed. I finally contacted office depot support and they said my order would not be coming and I would need to reorder, and that they would issue me a refund. after an infuriating half hour talking to support they mentioned that I would need to reorder. My refund would take 7-10 days and I would... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. Office Depot issued a full refund and placed a new complimentary order for our customer. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I ordered office furniture for a new office, and ordered online. my delivery date passed, and I received no communication from office depot. I checked the order status for a few days more, each time it saying that my order had been delayed. I finally contacted office depot support and they said my order would not be coming and I would need to reorder, and that they would issue me a refund. after an infuriating half hour talking to support they mentioned that I would need to reorder. My refund would take 7-10 days and I would... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. Office Depot issued a full refund and placed a new complimentary order for our customer. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 534 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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