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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I ordered a bookcase from Office Depot but when it was finally delivered to my home, the box was damaged. When I was finally able to open the box, the side boards were cracked in half. I called them on June 10th to arrange for a pickup and return of the item. I was asked to submit pictures of the box which included a "RETURN TO STOCK" sticker which seems to indicate that the box had been returned before. After a couple of emails back and forth, I received notification on the 14th of June that the box would be picked up on th... read more
I have been in a very frustrating situation with Office Depot for the last month. I ordered a new Dell laptop on May 22nd for my grandson's graduation gift. It was out of stock at my local store so I ordered the laptop online. When it arrived, we discovered it was not a new laptop in the original Dell box, but a used laptop thrown into a brown cardboard box with a used power supply (and minimal packing). In fact, the laptop was actually ON when my husband opened the laptop to look at the screen. We contacted Office Depot cus... read more
Business response:
June 29th, 2017 Dear BBB: Thank you for forwarding our customers complaint. We have emailed the customer with a heartfelt apology and in addition have sent her a $200 Office Depot electronic gift card. We feel this customers issue has been resolved. Best, ***** ** ***** Executive Consumer Relations Office Depot, Inc. Incident #XXXXXX-XXXXXX
First, I want to say up front that my local Office Depot store was great to work with and did everything they could to help resolve my problem (to no avail). My problem is with the corporate customer service center and ship-to-home "service" for furniture items that they don't stock in-store. Specifically, I placed two orders (#XXXXXXXXX & XXXXXXXXX) totaling over $700 on Saturday, June 16. It was a desk, credenza and hutch. There were two orders because the parts were to ship from two different warehouses. The first order w... read more
Business response:
Dear **** Thank you for forwarding our customers concerns to us. We have spoke with our customer today. We have had our customers delivery orders credited and returned to his account. We are also having his calls routed to American Agents and have sent him a $50 Office Depot electronic gift card. Thank you for the opportunity to address our customers complaint. Best, ***** ** ***** Executive Consumer Relations Office Depot, Inc. INCIDENT #XXXXXX-XXXXXX
I wish I could give 0 stars. I had made a purchase a year ago and created an online account. A few days ago, my online account was used to make a fraudulent purchase. I contacted customer service (which is clearly in another country) and they said that they cancelled my order. Well, I receive an update on shipping and "my order" is still being delivered. I call back and tell them that I did not place the order and it was supposed to be cancelled. They tell me, it's cancelled and will be escalated to their fraud department. I... read more
Business response:
To whom it may concern: Office Depot contacted Ms. ******** via email on 4/30/18. We let her know that we don't believe there was fraud involved or that there is anything wrong with Office Depot's web security because the bill to and the ship to for the credit card was the same. We received a clear address verification and the order went through our credit card security review and the order was released for delivery. Further, the order was placed online, so we asked Ms. ******** if someone else in the household could have h... read more
My wife and I was just at this location approximately 1:45-2:00 p.m. 04/14/2018. You would think that discrimination would almost be done with, even here in the south. This young teenager refuse to wait on me and then after wait in line, the other young teen tried to make an excuse for why the other young teen would not help me but, the teen stood around do nothing ( trying to act busy ) . But as soon as another white person gets in line behind me and my wife, he rush to help them gladly. I will be more than glad to tell eve... read more
Business response:
To whom it may concern: Thank you for forwarding our customer's complaint. Office Depot does not tolerate this behavior. We escalated this to appropriate leadership and a full investigation will be performed internally. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
On 3/09/18, I went to Office Depot to buy a computer. We were greeted by a friendly lady and we found the computer we wanted. After checking they didn't have it in stock (I needed a new computer ASAP as I use it for work). So we decided to check out a different store, after no luck, we came back the lady we had previously worked with was horrid, as we came back. Almost like she was mad that we didn't buy from her instantly. We had a coupon that we wanted to use, so another young nice man helped us out and we asked if we coul... read more
Business response:
To whom it may concern: Thank you for forwarding our customer's complaint. Office Depot emailed our customer to find out the store location. When we received the response, we escalated this issue to the Leadership team. Our District Manager emailed our customer to resolve at store level. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
Shipping Delays- Ordered an HP Laser printer on 3/13/18 because the delivery date was shown as 3/20/18 to my son in Hawaii. I could have ordered from Amazon for less money, but the delivery date was a week longer so I went with Office Depot (first time order from Office Depot). So far, after half a dozen calls to Office Depot, He still has not received the printer. I was told on 3/16/18 that the printer was going to be shipped to meet the delivery date of 3/20/18. 3/20/18 came and went, so I phoned Office Depot and was told ... read more
Business response:
To whom it may concern: Thank you for sharing our customer's complaint. Office Depot was very sorry to hear of the misinformation regarding the order to Hawaii. We did research and provided our customer with new dates for the deliveries. We asked our customer to let us know when the deliveries are completed, promising a 50% credit for each order. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. SR#XXXXXXXX
I ordered 45 file boxes on line on 1/24/18. The box I originally wanted, was on sale for $7, but out of stock, so I found another box for $8/box. The web site DID NOT say this 2nd box was out of stock, so I ordered and my card was charged immediately with a delivery date of 1/31. On 1/31/18, I received an e-mail that my order was delayed because the items were out of stock. WHAT!? I specifically ordered that item because the website said they were in stock. I contacted CS and was assured by ****** ** the items would be resto... read more
Business response:
To whom it may concern: Office Depot checked the tracking and found that the order was delivered and signed for on 2/14/18. We issued a $100 credit to Ms. *****'s account and advised that she will see the credit back to her account in 3-5 business days. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. SR#XXXXXXXX
For the convenience, I ordered 48 Dunkin Donuts k-cups yesterday online with free one-day delivery. I received them today (January 10, 2018), but they had a best by date of February 22, 2018. It appears these k-cups are approximately one year old if not more. I have spent an hour attempting to work out a return and refund. On the first return call, they said they'd email me a prepaid UPS label by the next day so I could drop off the package at a UPS store at my convenience. They did not send a UPS label -- rather it was a pi... read more
Business response:
To whom it may concern: Thank you for forwarding our customer's complaint. Office Depot contacted Mr. Fetter and advised that we will void the return and issue credit. He can keep or donate the K cups. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. SR#XXXXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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