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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an order on April 4 for Lysol cleaner with bleach that was supposed to be delivered by April 15. It didn't arrive. I contacted the company by phone because their chat was "unavailable". After being on hold for almost 40 minutes, I was told that the order was coming directly from a vendor, so they had to contact the vendor to find out the problem. They then told me to call back tomorrow which I refused to do after being on hold for so long. I demanded a refund. She said she would "start the process" and someone would... read more
Business response:
Dear BBB, Thank you for forwarding Ms. Scaffidi's complaint. I issued the credit of $75.39 for the order and sent a $25 gift card as a gesture of customer service for the troubles she went through with Office Depot. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I placed an order on April 4 for Lysol cleaner with bleach that was supposed to be delivered by April 15. It didn't arrive. I contacted the company by phone because their chat was "unavailable". After being on hold for almost 40 minutes, I was told that the order was coming directly from a vendor, so they had to contact the vendor to find out the problem. They then told me to call back tomorrow which I refused to do after being on hold for so long. I demanded a refund. She said she would "start the process" and someone would... read more
Business response:
Dear BBB, Thank you for forwarding Ms. Scaffidi's complaint. I issued the credit of $75.39 for the order and sent a $25 gift card as a gesture of customer service for the troubles she went through with Office Depot. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I made an order on Office Depot on March 31. The items I had ordered online was indicated as in stock items and I was given an estimated delivery date of April 6. There was never any communication that the items had been backordered or that there were problems with inventory. In fact after I had made my order, the online website was still selling the same items for some time. I never received my items. To give the company the benefit of the doubt I waited until May to send them an email regarding the order that had been paid... read more
Business response:
Dear Ms. ***** I'm responding on behalf of the Executive Customer Relations team regarding your complaint through the Better Business Bureau. Please accept our sincere apologies for the poor customer service experience you had with us. This is definitely not the kind of reflection we want our customers to have of our service. I would like to address the concern directly with you to assure your satisfaction. Please be so kind to send us an e-mail at ******************@officedepot.com with your order details? Please allow us... read more
I made an order on Office Depot on March 31. The items I had ordered online was indicated as in stock items and I was given an estimated delivery date of April 6. There was never any communication that the items had been backordered or that there were problems with inventory. In fact after I had made my order, the online website was still selling the same items for some time. I never received my items. To give the company the benefit of the doubt I waited until May to send them an email regarding the order that had been paid... read more
Business response:
Dear Ms. ***** I'm responding on behalf of the Executive Customer Relations team regarding your complaint through the Better Business Bureau. Please accept our sincere apologies for the poor customer service experience you had with us. This is definitely not the kind of reflection we want our customers to have of our service. I would like to address the concern directly with you to assure your satisfaction. Please be so kind to send us an e-mail at ******************@officedepot.com with your order details? Please allow us... read more
On Friday I tried to order an office chair for my home office and the online ordering system had no place to enter my American Legion purchasing card number. I called customer service and was told that had to be presented in the store. I was flabbergasted that that the customer service rep would even suggest that knowing that it is impossible to present anything in the store. We must purchase online and pick up at the store. It was an obvious blow off. Office Depot has had an online purchase and delivery system for 20 years.... read more
Business response:
I have reached out to the customer with the email address provided in the complaint. I will resolve this for the customer once I receive the details of the store location or order number. Respectfully.
On Friday I tried to order an office chair for my home office and the online ordering system had no place to enter my American Legion purchasing card number. I called customer service and was told that had to be presented in the store. I was flabbergasted that that the customer service rep would even suggest that knowing that it is impossible to present anything in the store. We must purchase online and pick up at the store. It was an obvious blow off. Office Depot has had an online purchase and delivery system for 20 years.... read more
Business response:
I have reached out to the customer with the email address provided in the complaint. I will resolve this for the customer once I receive the details of the store location or order number. Respectfully.
On Friday I tried to order an office chair for my home office and the online ordering system had no place to enter my American Legion purchasing card number. I called customer service and was told that had to be presented in the store. I was flabbergasted that that the customer service rep would even suggest that knowing that it is impossible to present anything in the store. We must purchase online and pick up at the store. It was an obvious blow off. Office Depot has had an online purchase and delivery system for 20 years.... read more
Business response:
I have reached out to the customer with the email address provided in the complaint. I will resolve this for the customer once I receive the details of the store location or order number. Respectfully.
I ordered an hp laptop online for store pick up, the website stated that there were 5 in the store location I chose. I placed my order, an hour later I got an email saying my items were ready for pick up, as Im leaving my house, the manager ***** calls me and states that the item I ordered is not in store..... He then goes on to say we have an lenova that has the same specs for $200 more if you would like!!! 1. I paid $732.00 for items that I wanted why would I pay $200 more for something I didn't want. I said no I didn't wa... read more
Business response:
Dear BBB, We have contacted our customer via email yesterday. Office Depot has issued her credits and as a gesture of customer service we have sent our customer a $75 Office Depot gift card. Executive Customer Relations Office Depot, Inc. REF#XXXXXX-XXXXXX
I ordered an hp laptop online for store pick up, the website stated that there were 5 in the store location I chose. I placed my order, an hour later I got an email saying my items were ready for pick up, as Im leaving my house, the manager ***** calls me and states that the item I ordered is not in store..... He then goes on to say we have an lenova that has the same specs for $200 more if you would like!!! 1. I paid $732.00 for items that I wanted why would I pay $200 more for something I didn't want. I said no I didn't wa... read more
Business response:
Dear BBB, We have contacted our customer via email yesterday. Office Depot has issued her credits and as a gesture of customer service we have sent our customer a $75 Office Depot gift card. Executive Customer Relations Office Depot, Inc. REF#XXXXXX-XXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 534 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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