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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
On Friday I tried to order an office chair for my home office and the online ordering system had no place to enter my American Legion purchasing card number. I called customer service and was told that had to be presented in the store. I was flabbergasted that that the customer service rep would even suggest that knowing that it is impossible to present anything in the store. We must purchase online and pick up at the store. It was an obvious blow off. Office Depot has had an online purchase and delivery system for 20 years.... read more
Business response:
I have reached out to the customer with the email address provided in the complaint. I will resolve this for the customer once I receive the details of the store location or order number. Respectfully.
I ordered an hp laptop online for store pick up, the website stated that there were 5 in the store location I chose. I placed my order, an hour later I got an email saying my items were ready for pick up, as Im leaving my house, the manager ***** calls me and states that the item I ordered is not in store..... He then goes on to say we have an lenova that has the same specs for $200 more if you would like!!! 1. I paid $732.00 for items that I wanted why would I pay $200 more for something I didn't want. I said no I didn't wa... read more
Business response:
Dear BBB, We have contacted our customer via email yesterday. Office Depot has issued her credits and as a gesture of customer service we have sent our customer a $75 Office Depot gift card. Executive Customer Relations Office Depot, Inc. REF#XXXXXX-XXXXXX
Back on March 17th, I placed two separate orders for "Betco Glybet III Disinfectant, 15.5 Oz, Citrus Scent, Case Of 12 Cans" for $49.35 each order that was set to be delivered on March 23rd. I was given a confirmation email that stated when the order ships, I will be emailed with the shipping information. Nothing was delivered on March 23rd nor was any shipping email sent out. On March 24th, I called customer service and because of high demands, they were not answering the phone and were automatically hanging up on callers. ... read more
Business response:
The demand for cleaning and personal care products is unprecedented and we were not able to fulfill the customer's order and the order was deleted. I informed and apologized to the customer but have not received a response at this time. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer will be satisfied with the resolution and hope the customer will continue to do business with Office Depot.
I placed an order on 04/07 that was estimated to arrive on 04/10 via customer paid shipping method. After placing the order for said item, when I saw this safety item in store I opted not to buy it as I had an alleged order incoming from Office Depot. Then, on 04/09 I received an email stating that the item is backordered, despite it being in stock when I placed the order, and there is no estimated delivery date as they await the item to come in stock.
Business response:
Dear BBB, I have reached out to our Customer via the email address they provided on this complaint and advised them that Demand for our cleaning and personal care products is unprecedented and this order has reverted to back order status under confirmation -002 .We are working with our vendors to add more stock whenever possible. I've offered out Customer to cancel the order if he wishes not to wait. Additionally, As a gesture of Customer service I provided our Customer a $25 Office Depot e-gift card for his frustration. S... read more
I am a bookkeeper and Office Depot is close to where I work from home. However, the convenience no longer outweighs my bad experiences. At least three times, my business has been enrolled in ink subscriptions that we did not knowingly enroll in. We refuse the ink, but the charges were taken from our bank account before the ink even arrived. (These ink subscriptions start after placing online orders, so they have our cc info) It takes a minimum of 2-3 phone calls to get the subscriptions stopped and the charges refunded. Beca... read more
Business response:
Dear BBB: Thank you for forwarding our customer's above complaint. We have apologized to the customer for the experience and have credited the order in full. The credit issued was released. We have also closed the two ink subscriptions. I forwarded the documentation to the customer for her reference. I have advised the customer that if she needs anything additional, to please reach out to me directly. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer is satisfied wit... read more
An unauthorized transaction was processed for $140 on my credit card. After speaking with customer service to fix this my card was still charged and a business account was set up with a monthly subscription that was not requested. Was told that I will have to wait now till all items are received (that I didn't order) and have to call back to have a refund issued or go the local store. There customer service didn't want to help fix the issue or refund my card. They said they will cancel the subscription but will have to verif... read more
Business response:
Dear BBB, I have credited out Customer for the ink as a gesture of Customer Service. I've also confirmed that her subscription for the ink was already cancelled. Sincerely, Meghann ****** Executive Customer Relations Office Depot INC XXXXXX-XXXXXX
I ordered a case of toilet paper from their website (desperate times and all that). While I was at work I got a notification saying it was delivered. I called my wife and told her to go outside to get it but it was no where to be found. I checked the order status online and it said delivered but then at the bottom of the screen there was a notation that said "no one at location". I contacted Office Depot's customer service 4 different times. Time #1: was told it was delivered and to "just wait a while". Time #2: was told it ... read more
Business response:
I would like to thank you for sharing our customer's experience with his delivery order. I am sorry to hear that he did not received his toilet paper. We have issued the customer credit of $72.18. I have contacted our customer, and I apologized for the poor service. And I sent him $20 electronic gift certificate. Sincerely, Dale ***** Executive Consumer Relations Boca Raton, FL XXXXX **********@officedepot.com
I ordered a webcam and got confirmation that it was delivered one day before the actual day. On the day the system said it was ordered it did not arrive. Contacted their 1-800 number and was told that it was on back order! I asked why did the system show that it was delivered to my address. No response. Now 3 -5 weeks for this item that is on back order. At the time of order it showed in stock and out to me in 3 days. No tracking order provided to me so had to spend about one-hour on the phone waiting for an operator only to... read more
Business response:
Dear Mr. ********* I am writing from Executive Customer Relations at Office Depot's corporate headquarters regarding your Office Depot complaint through the Better Business Bureau regarding your webcam order that initially went on back order and ultimately could not be filled. This is not the kind of experience we want for our valued customers! Additionally, I understand the challenge you faced with the order. I am going to request an electronic gift card to sent to your inbox to the email address provided in hopes of your... read more
They told me an item I needed was in stock and would be delivered by the upcoming Thursday. It never arrived. I called and was told it was waiting for fed ex to pick up so not even shipped yet. Fed ex rep said nothing pending on their end. I told them to refund me but they said they could not because already shipped?! No it has not! You just told me no idea when fed ex will pick up so cancel on your end. Do not use this company.
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have attempted to contact the customer but at the time of this writing, we have not received a response. The customer contacted customer service with a request to cancel the order. This was being drop shipped by a wholesaler and was ready to ship. Once the request was made, a credit was created which has already reconciled. Due to unprecedented demand for cleaning and personal care items, we have experienced delays. As a gesture of goodwill and customer satis... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is closed now. It will open at 8:00 a.m.
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