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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I bought an office chair from Office Depot for $350.00. When I got home from work the box was sitting in front of my garage and it was completely opened and it looked like someone had gone through it. Parts were exposed and when I tried to move the box parts started falling out of the bottom. I called customer service and waited on hold for 1 hour and 16 minuets before I finally hung up. I talked to customer service the next morning and still got no satisfaction. They tried to get me to keep it if they refunded me $50.00. Th... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. I apologized to customer and provided customer a $75.00 gift card and he was happy with this outcome. I also notified the warehouse team to have a quality control check done for this item to ensure the packaging is intact moving forward. Sincerely, ****** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
On 4/11/2021 I purchased a H&R Block Deluxe Tax Program from the Office Max Store (#*****) in Rockford Illinois. Upon arriving home, I then discovered that the program was a non-disc type but a downloadable type (the package was never opened during this discovery). On Tuesday evening 4/13/2021 around 8:25 pm I then made the decision to return to the store and see if all the programs were the same (non-disc) type. Upon entering the store I took the previously bought unopened package to the cashier and explained that I wou... read more
Business response:
Dear Mr. ******* Thank you for bringing the poor experience you encountered at our Rockford, Illinois location. Please kindly accept our sincere apologies for having let you down. You should expect to receive an e-mail from our Corporate office shortly. Thank you, ***** ******** Executive Customer Relations Office Depot Corp.
Office Depot/Max has probably the worst online experience I've ever seen from a large, well-known company. The web-design is outdated, laggy, and confusing. Tracking your order is vague, and I've had issues where I purchased an item they never had in stock. That's as far as I'll go into that situation because I was compensated with a gift card, but trust me; the only reason they cared about my lousy experience with their company was because I posted a negative BBB review. Office Depot/Max-The gift cards you've been giving pe... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. Please know I've shared all the feedback from customer with appropriate teams internally with Office Depot. The item he wants is a constrained item that will not have any inventory until 2022. The item has been turned off from ordering and the orders that were placed IT is working to prevent this from happening further. The customer was compensated previously for this scenario. I advised this to the customer. Sincerely, ****** ***** Executive Customer ... read more
Had a graphics card that was placed on back order that they cancelled stating " We are unable to fulfill your pending order and it has been cancelled. You will not be charged for this order. To view more details about this order and any related orders, please visit the appropriate Office Depot website ( www.officedepot.com | business.officedepot.com ) click "Account" and then "Order Tracking and History". The very next morning after they state they're unable to fulfill my order, they're selling the graphics card online again... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have contacted our customer and apologized for the experience. The customer has not been charged. Additionally, as a gesture of customer service, we have sent an Office Depot gift card. We have updated the customer that there is a global shortage of the silicon chips that are used in the manufacture of graphics cards. Due to this shortage, we are currently experiencing significant inventory issues. While, our manufacturers are working diligently to meet the s... read more
cancelled an order within one minute of placing it. received email that I would not be charged. HA! office depot has placed a hold on my funds, and will not release it. customer service is in India, and continue to tell me it's my bank holding the funds. this "hold" should have been immediately released, not held for 48-72 hours. thieves.
Business response:
Dear BBB, Our customers concern was resolved by a colleague prior to him following the BBB complaint. Thank you for sending. Best, ***** ***** Executive Customer Relations Office Depot XXXXXX-XXXXXX
I placed an order for an online sale for a foam print of 16*20 and was told as I placed the order on 05/03/2021 that my order would be placed same day. As the days went on I called customer service for an update and tracking number which was not provided and worst part 05/07/2021 upon discovering my order wasn't placed at all I give this business a negative review for lack of communication and not updating their website ... I want full compensation for delays an agent dropping the ball !!!!!
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. At this point, I apologized and we've issued customer a $50.00 gift card for accommodation and she accepted and is fine with this. Sincerely, Robert Brown Executive Customer Relations Office Depot, Inc. Case # ******-******
Purchased what I consider to be a high end Quantum 9000 office chair. The purchase was based on the recommendation, and PROMISE, from the store manager to take care of any necessary warranty repairs. The back of the chair broke and almost threw me in the floor. Took the chair back to Office Depot and was told "Oh, we don't warranty the chairs, they have to be sent back to the company." This chair is made in China! Yeah, right, thanks!
Business response:
Dear BBB, Thank you for bringing this to our attention. We have replied to the customer with an apology and sent an OD E-gift card in the amount of $350.00 in lieu of replacing the part of the Quantum 9000 chair. This has also been addressed with District Manager responsible for that store for coaching purposes. Sincerely, Shirley Burke Executive Customer Relations Boca Raton, FL 33496 Shirley.Burke@Office Depot.com Refer.: *************
I went to two Office Depots, and both tried to charge sales tax on gift cards, which is I believe is *******. Staples did NOT charge sales tax on gift cards, so all my purchases will be at Staples.
Bought a $300 dollar desk when it got to us they had sent us 2 of one piece so we were unable to put it together we called there parts number who gave us the run around for 2 plus weeks about sending the part to us...i tried contacting the location we got the desk who also wasn't much help they refused to help find a solution and only offered us a number for corporate who when i called just transferred me to the same place were having an issue with getting the part from as it is. So here i am hoping that the parts people wil... read more
Business response:
Dear Ms. ******** We are very sorry to have let you down. Please rest assured your concern will be addressed within a timely manner and to your satisfaction. Please kindly reply to the e-mail you will be receiving shortly. We look forward to hearing from you. Thank You, ***** ******* Executive Customer Relations Boca Raton, FL XXXXX Tel: ************ Max CONFIDENTIALITY NOTICE: The information contained in this email and attached document(s) may contain confidential information that is intended only for ... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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