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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I bought a desk on the website and it arrive with the box beat up and the corner of the top busted. Called customer support to request an exchange was told it had to be a refund. Took three days to confirm they would even take it back. They set up a pick up using Ryder trucking. My pick up date changed last minute then didn't show up at all. Checking the tracker, showed they marked it as refused even though the item was sitting outside as requested. Called customer support again and was told "they just do that" and that sinc... read more
Business response:
Good Day, I apologized to the ************ for the inconvenience she experience with her delivery and item pick time. I provided her with the reference number showing her funds was credited back to her account. Additionally, I informed Mrs. ******** we will be sending her a $25 egift card to use on her next Office Depot purchase. Thank you, ****** Hill Executive Customer Relations Boca Raton, FL XXXXX Tel: XXX-XXX-XXXX | ***********@officedepot.com
I ordered from Office Depot on October 18th guaranteed 2 day shipping. I received 2 items from my order on October 21st. I spoke to a representative who stated they would expedite the remainder. The remainder never came! I looked up the status of my order October 31st only to see 'Delivered' by the items. The items were marked delivered October 27th in GA. I live in SC.! So I contact customers service who says they would credit my account and reorder my products. Wonderful, then she ask for my card information. I assumed whe... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. After further investigation I was able to determine we billed customer for the original order and then issued a credit for the items that didn't deliver. When customer went to reorder the price was higher so the the agent modified the order to reduce the price and the customer then decided to cancel the order. However there is a soft authorization of $49.63 that Office Depot didn't bill customer for and will fall off and or customer can contact her bank and h... read more
I visited the store in Fwb Fl. on 10/17/21 .for a fairly large order, I didn't know anything about what I needed or how to go about getting it done, Shon and Victoria waited on me and help me get my order done. They. were both knowledgeable and professional I was very pleased. Awesome Customer Service -Office Depot . The Manger was notified , Kudos Ladies.
It has been 6 weeks since i returned a chair. I am still yet to be refunded. I have never experienced anything like this. This company is ****, shop elsewhere.
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. We received our customer's complaint via Consumer Affairs at the same time he posted their complaint on the BBB site. My colleague **** ****** resolves the customer's issue10/18/2021 under incident XXXXXX-XXXXXX. She Issued credit in the amount $499.20 confirmation XXXXXXXXX. As a gesture to Customer Service sent an $50.00 OD Egift. We consider this issue closed. Sincerely, ******* ***** Executive Customer Relations Office Depot Case XXXXXX-XXXXXX
I saw a sale and ordered with in-store pickup. I came to the store to pick up my order and the store manager quickly stopped me from getting my order and told me he can't let me take these items. He said it was a price mistake. So, I asked him why didn't he just cancel my order and email that to me so I don't have to drive all the way out here just to get nothing? He said, "We'll do that next time." Really? Then, he told me, "Every time you see a marked down price that low, you know you shouldn't order it". That's a REALLY S... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have contacted our customer and apologized for the experience. I reached out to our store's District Manager. I was informed that the customer's recent Office Depot order contained an item that was incorrectly priced. Unfortunately, because this item was priced incorrectly, the order had to be canceled in accordance with the Terms of Use published on www.officedepot.com. The customer was credited in full. Office Depot sincerely apologizes for the inconvenienc... read more
I renewed a McAfee subscription through Office Depot in Feb of 2021 that was to be active through Feb of 2022 on unlimited devices. I have this on 3 devices. As far as I know, it was active through May of 2021, then the subscription was stopped on all devices. I contacted the Office Depot Tech support team that I have a subscription with. After they thoroughly worked on the issue, they informed me they did all they could, now I had to contact the Billing dept. because is was a known huge problem with Office Depot's billing d... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have contacted our customer and apologized for the experience. We are in the process of confirming the dollar amount of credit our customer is due. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer will be satisfied with the resolution once completed, and will continue to shop with Office Depot. I will send an update with the resolution once finalized. Best Regards, Sincerely, ******* *****... read more
Customer Service SUCKS! I have been waiting for a refund that I was told I was getting via email since 9/1. I received the email confirming the refund and then a call saying that they are not refunding me. It is hard to talk to anyone because all of the people/customer services are overseas and they tell me that they can not transfer me to someone in the US. It has been very frustrating and I have shopped at Office Depot and even recently spent over $200.00. I am upset that I got promised something via email and was then ... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. We have some internal delays and check was just cut yesterday 9-28-21. I advised customer to allow up to 14 days to receive check for $126.00. I also had a gift card for $30 sent to customer for delays Sincerely, ****** ***** Executive Customer Relations Office Depot, Inc. Case # **************
Placed a order on 9-8-2021 with a next day delivery. Sat around all day waiting for the product. Then get a email stating the driver informed the delivery was attempted but product was not on the truck and a new delivery date was pending. Utilize the sites Chat service and the person said it would be delivered on the 10th. I then receive a email stating the delivery has been delayed and would be delivered on the 13th. I have already set around 2 days waiting on the product and had no intention of sitting around for a 3rd day... read more
Business response:
Dear BBB, Thank you for forwarding our customer complaint. I have reached out to ***** via email I confirmed her order was delivered as a result her refund was cancelled. I apologize for the late delivery and sent an Office Depot Gift card as a gesture of customer service for the customer inconvenience. This is now resolved on our end. Sincerely, ****** **** Executive Customer Relations Office Depot XXXXXX-XXXXXX
OFFICE DEPOT - Don't buy home office furniture from them! I purchased 7 chairs to go around my dining table. Linon Decor. After 6 months I noticed an opening in the fabric, then a month later I noticed another chair had the same exact opening in the same exact spot. I contacted the manufacturer, and they instructed me to contact the company (Office Depot) for a replacement or refund of the 2 chairs. I called Office Depot and they instructed me that they only replace or refund after 7 days. So now I have 5 good chairs and 2 b... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. I have reached out to Mrs. Lewis via phone and email and apologize for her experience. I place a new order for two replacement chairs and provided the new order confirmation XXXXXXXXX-XXX Sincerely, ****** **** Executive Customer Relations Office Depot XXXXXX-XXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is closed now. It will open at 8:00 a.m.
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