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NEWPRO
- Windows Installation
- Woburn, MA
About this business
Location details
26 Cedar Street, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First class service all the way. Great installation.
Business response:
Hi ****! Thank you for your praise about team NEWPRO! We are glad to hear that your installation went well and hope that you are enjoying your new walk-in bath! If you ever have any questions, concerns, or are thinking about another home improvement project, please do not hesitate to reach out to us. Thank you and welcome to NEWPRO!
Nicely finished in the end a professionally handled all the way through.
Business response:
Hi *******! We're glad to hear that team NEWPRO was professional throughout the duration of your home improvement project. If you ever have any questions or concerns, please do not hesitate to reach out to us! Thank you and welcome to the NEWPRO family!
Everything was great from the get go. Clint was great and I was surprised that they would come out on Memorial Day weekend to give us a quote. Mike was great on installation day. He was here early. He set up drop cloths over everything and was very thorough. John the plumber was great as well. We had our tub replaced and it was 9 hours beginning to end.
Business response:
Hi ****! We love hearing that team NEWPRO gave you a 5 star experience from start to finish. We also love hearing that your installation was done in a timely and efficient manner. We will be sure to share your feedback with the team. If you ever have any questions, concerns, or are thinking about another home improvement project, please do not hesitate to reach out to us. Thank you and welcome to NEWPRO family!
We had Newpro windows installed approximately 30 years ago with guaranteed free replacement for life. Now we have problems and have contacted both Wrentham and Woburn several times with no response. After many messages left someone called and said he would be here (7/12) between 9-12. It is now 12:30 and no show, no call !! It would appear that they are unresponsive to avoid fixing the problem. Very poor service or lack of!!!!
Business response:
HI *****. We are disappointed to receive your one star rating. Our apologies for not leaving you with an experience nothing less than 5 stars. As a business owner and 3rd generation family owner, there is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. I would welcome the chance to speak with you to learn what experience resulted in your rating. Please give me a call at 781-897-0422 or ancogliani@newpro.com.
Installer Mat was amazing. So happy with the whole process
Business response:
Hi ********! We're so happy to hear that you are happy with Mat's installation. We will be sure to share this feedback with him. If you have any questions or concerns in the future, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Very pleased from beginning to end. Sales staff was very knowledgeable. Johnathan and Patrick were very communicative re: materials and scheduling. Jenelle was also very helpful in the scheduling dept. Eric C and Kurt M were very nice and very efficient. My Mother is very happy with her new walk-in shower!
Business response:
Hi ***t! We love hearing all of this praise about Team NEWPRO! We will be sure to share this feedback with the team. Communication and hard work are top priorities at NEWPRO and we always want to make sure that our homeowners are well-informed about their projects. We hope that you enjoy your new walk-in shower for years to come. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
David H******* was our contractor for the installation of the ****** shower, Dave was very professional, answered any questions we had. Excellent workmanship, very neat and clean. Our salesperson, Cole C**** was also helpful and pleasant to work with.
Business response:
Hi *******We love hearing that you had a 5 star experience with NEWPRO! We will be sure to share your feedback with the team. We hope that you are enjoying your new shower and will keep up in mind for future home improvement projects! If you have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
the two installers, Dan L******* and Trevor B***** were great, the sales rep who originally came and give the price was also really great, all very friendly and professional.
Business response:
Hi ****! We love hearing that the installers and sales rep provided you with a 5 star experience! We will be sure to share your feedback with them. If you have any questions or concerns, please do not hesitate to reach out to us. Thank you and welcome to NEWPRO!
This was possibly the worst customer service experience that I have ever had with any business. My husband and I contacted Newpro to replace our malfunctioning jetted tub/shower prior to renting out our apartment. We planned the work months in advance to ensure that it could be completed in the week period after we had moved out and before the renters moved in. This way, the apartment would be completely empty for ease of working and the work would be done for the new renters. We decided to go with a full service company who... read more
Business response:
The owner, Nick Cogliani spoke with ******* in response to the complaint on 7/2. NEWPRO apologizes for the experience which is not representative of the nearly 75 year reputation of making homeowners happy. Communication is a critical component to our success and for delivering an exceptional customer experience. The city permits and requirements should have been part of the internal planning to complete this project to the customer's expectations. Our customer service team is trained to be proactive and to delight the custo... read more
Frequently asked questions about NEWPRO
How is NEWPRO rated?
NEWPRO has a 4.6 star rating with 5,163 reviews.
When is NEWPRO open?
NEWPRO is open now. It will close at 5:00 p.m.
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