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NEWPRO
- Windows Installation
- Woburn, MA
About this business
We may be New England’s top remodeler, but we still treat you like a member of the family. As a family-owned-and-operated business for three generations, our dedicated team has a deep, shared knowledge and passion for its craft, is singularly dedicated to each customer, and is truly committed to a mission of spreading happiness one home at a time. Since starting as a small window treatment business in Medford in 1945, NEWPRO Home Improvement Solutions has grown into one of the largest and most trusted home remodelers i... read more
Location details
26 Cedar Street, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Installer Mat was amazing. So happy with the whole process
Business response:
Hi ********! We're so happy to hear that you are happy with Mat's installation. We will be sure to share this feedback with him. If you have any questions or concerns in the future, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Very pleased from beginning to end. Sales staff was very knowledgeable. Johnathan and Patrick were very communicative re: materials and scheduling. Jenelle was also very helpful in the scheduling dept. Eric C and Kurt M were very nice and very efficient. My Mother is very happy with her new walk-in shower!
Business response:
Hi ***t! We love hearing all of this praise about Team NEWPRO! We will be sure to share this feedback with the team. Communication and hard work are top priorities at NEWPRO and we always want to make sure that our homeowners are well-informed about their projects. We hope that you enjoy your new walk-in shower for years to come. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
David H******* was our contractor for the installation of the ****** shower, Dave was very professional, answered any questions we had. Excellent workmanship, very neat and clean. Our salesperson, Cole C**** was also helpful and pleasant to work with.
Business response:
Hi *******We love hearing that you had a 5 star experience with NEWPRO! We will be sure to share your feedback with the team. We hope that you are enjoying your new shower and will keep up in mind for future home improvement projects! If you have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
the two installers, Dan L******* and Trevor B***** were great, the sales rep who originally came and give the price was also really great, all very friendly and professional.
Business response:
Hi ****! We love hearing that the installers and sales rep provided you with a 5 star experience! We will be sure to share your feedback with them. If you have any questions or concerns, please do not hesitate to reach out to us. Thank you and welcome to NEWPRO!
This was possibly the worst customer service experience that I have ever had with any business. My husband and I contacted Newpro to replace our malfunctioning jetted tub/shower prior to renting out our apartment. We planned the work months in advance to ensure that it could be completed in the week period after we had moved out and before the renters moved in. This way, the apartment would be completely empty for ease of working and the work would be done for the new renters. We decided to go with a full service company who... read more
Business response:
The owner, Nick Cogliani spoke with ******* in response to the complaint on 7/2. NEWPRO apologizes for the experience which is not representative of the nearly 75 year reputation of making homeowners happy. Communication is a critical component to our success and for delivering an exceptional customer experience. The city permits and requirements should have been part of the internal planning to complete this project to the customer's expectations. Our customer service team is trained to be proactive and to delight the custo... read more
They did a fantastic job on the roofing project very happy with the work done. However they only got four stars because almost three months later I sill have a pallet and roofing supplies in my driveway.
Business response:
Hi ****! Thank you for the feedback. We are happy to hear that you love your new roof. We apologize for the supplies that is still in your driveway. This is not how NEWPRO operates. Our VP of Operations will be in contact with you to discuss this matter. Thank you and have a great day!
Harassing phone calls 4 times a day. I'm a 78 year old woman and just want to be left alone. The number they are calling from is ************* I've had my son answer the phone a few times and he's warned them to stop calling or we will contact the police. Stop these calls NOW!
Business response:
Hi ****. We apologize for any inconvenience that we may have caused. Your number has been removed from our system. Thank you and have a great day.
I would give them negative stars if I could. I was at an event ans signed up to get information about a bath remodel. They have called me no less than 15 times in 4 days, never leave a message just continue to call my house. I WILL NEVER do business with these people. I wouldn't mind if they left message called back a few days later but they call mulptiple times a day!
Business response:
Hi *******. We apologize for any inconvenience we may have caused you. That was certainly not our intention. Your number has been removed from our system. Thank you and have a great day.
We had Newpro install a new tub and shower and it couldn't have gone smoother. Mat V** ******* was the representative and did a fantastic job. He kept the work area clean and the finished product came out great. He would happily fill me in on the job progress throughout the day when I would poke my head in. Would definitely use them again.
Business response:
Hi ******! Thank you so much for the praise! We greatly appreciate the feedback about Mat and will be sure to share it with him. We're glad to hear that you had such a great experience with NEWPRO. If you ever have any questions or concerns about your project or are ready to start a new project, please do not hesitate to reach out to us! When you become a NEWPRO customer, you are our customer for life. Thank you and have a great day!
Frequently asked questions about NEWPRO
How is NEWPRO rated?
NEWPRO has a 4.6 star rating with 5,069 reviews.
When is NEWPRO open?
NEWPRO is closed now. It will open tomorrow at 8:00 a.m.
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