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NEWPRO
- Windows Installation
- Woburn, MA
About this business
We may be New England’s top remodeler, but we still treat you like a member of the family. As a family-owned-and-operated business for three generations, our dedicated team has a deep, shared knowledge and passion for its craft, is singularly dedicated to each customer, and is truly committed to a mission of spreading happiness one home at a time. Since starting as a small window treatment business in Medford in 1945, NEWPRO Home Improvement Solutions has grown into one of the largest and most trusted home remodelers i... read more
Location details
26 Cedar Street, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We chose Newpro for our bathroom because we were guaranteed a quick turnaround and 1 maximum 2 day install. It turned into a 5 day fiasco with no shower or sink for 5 days and no toilet for a full day. They were hard to reach during this time period and slow to respond, and when they left they left large chunks of our floor missing and the wall cracked. Our downstairs neighbor also had water leak from our unit into his fan, presumably from some faulty plumbing. I would avoid this company and not trust the reviews. When you t... read more
Business response:
Hi ****. I am having trouble locating you in our system. Please email me directly at jdemasi@newpro.com with the best phone number to reach you at so we can resolve this issue as soon as possible. We can assure you that this is not a typical NEWPRO experience. Thank you and have a great day.
Professional and efficient. Installer Charlie K******* did a great job transforming my aging bathroom into a comfortable and safe place. Much appreciated.
Business response:
Hi ******** We are glad to hear that Charlie gave you a 5 star installation experience from NEWPRO! We will be sure to share your feedback with him. We hope you enjoy your bathroom transformation for many years to come. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and have a great day!
Installer Charlie worked hard all day and covered all aspects of job. Great job Charlie
Business response:
Hi ***** We are proud to have Charlie on our 5 star installation team and will be sharing this feedback with him. We are glad to hear that he was hard working and completed your project in a timely and efficient manner. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and have a great day!
Had Newpro replacement windows installed in our home 35+ years now. Needed to replace glass due to seal failure. New glass installed in a timely and cost effective manner. Jim C and Peter B did a great job!! Customer Service at Newpro has been great.
Business response:
Hi *******! We are glad to hear that the team gave you a 5 star experience! We will be sure to share your feedback with them and love hearing that they got your windows back in working order. We stand behind our amazing warranties and service our customers for life. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Mike G******* installed my tub and it was a great experience.
Business response:
Hi ********! We are glad to hear that Mike gave you a 5 star installation experience! If you ever have any questions or concerns about your bath, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
This company is dishonest. The job took 5 months from date of deposit when 6 weeks was promised. The installation crew did a good job and cleaned up all their mess. Their price is very high compared to others and changes after the first quote and the second quote and then they send the Director to quote lower to get the job firmed up. After several new installation dates, the job was finally completed after 5 months. I will never do business with New Pro again and recommend to others to stay away
Business response:
Hi *******. We are disappointed to receive your one star rating. Our apologies for not leaving you with an experience nothing less than 5 stars We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for nearly 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. The Director of Sales has been in contact with ... read more
Very quick and professional. Dave fielded all my questions during the install.
Business response:
Hi ***! We are so glad to hear that Dave gave you a 5 star NEWPRO experience! We believe in pairing quality products with quality service in a timely and efficient manner. We will be sure to share your feedback with Dave. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Charlie and Dave were very professional and courteous . All around great job!
Business response:
Hi *******! Charlie and Dave make a great team! We are so glad to hear that they gave you a 5 star NEWPRO experience. We hope you are loving your new ******walk-in tub! We will be sure to share your feedback with Charlie and Dave. If you ever have any questions or concerns about your new walk-in tub, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Charlie K******* did an awesome job installing the bathtub/shower. The shower was competed in one day. It’s a lifetime warranty!
Business response:
Hi ******! We are glad to hear that Charlie gave you a 5 star installation experience! We believe in providing our homeowners with quality products and services, paired with amazing warranties, in a timely and efficient manner. We hope you enjoy your new bath/shower for many years to come! If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Frequently asked questions about NEWPRO
How is NEWPRO rated?
NEWPRO has a 4.6 star rating with 5,069 reviews.
When is NEWPRO open?
NEWPRO is open now. It will close at 5:00 p.m.
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