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NEWPRO
- Windows Installation
- Woburn, MA
About this business
We may be New England’s top remodeler, but we still treat you like a member of the family. As a family-owned-and-operated business for three generations, our dedicated team has a deep, shared knowledge and passion for its craft, is singularly dedicated to each customer, and is truly committed to a mission of spreading happiness one home at a time. Since starting as a small window treatment business in Medford in 1945, NEWPRO Home Improvement Solutions has grown into one of the largest and most trusted home remodelers i... read more
Location details
26 Cedar Street, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had our bathroom shower remodel done on December 6th of this year. The initial meeting to discuss the plans, the cost and such was great and we decided to proceed with the company, although the price was double what other companies had quoted us, solely because we loved the family nature of the business and the positive reviews online. The installation went well with only a minimal hiccup when the plumber accidentally cut the tub faucet pipe too short, so he planned to come back at 8am the next morning since he lived so c... read more
Business response:
Hi ******. We are unhappy to hear that you had a negative experience with us. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. Thank you for taking the time to speak with our Installation Manager so that we could learn more about your experience. We sincerely apologize for any communication issues that have occurred. A service technician is now scheduled to visit your home and address your concerns. Thank you and have a great day.
Arthur D****** did a good job installing our bathroom window.
Business response:
Hi *****! We are glad to hear that Artie provided you with 5 star service! We will be sure to share your feedback with him. If you ever have any questions or concerns about your window, please do not hesitate to reach out to us. Thank you and have a great day!
From the sales team to the office support team and most especially Joe Leech did a great job. The service representative Joe L**** worked tirelessly and did a great job. I would highly recommend Newpro.
Business response:
Hi *******! We are proud to have Joe as a member of our installation team. We will be sure to share your feedback with him and love hearing that he gave you a 5 star experience. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you for recommending us and have a great day!
This company has called me dozens of times in the last two months, even though I asked to be taken off their call list in 2017. They called 12/19/2019 and I told them not to call ever again. They then called me 12/20/2019. I told them I would NEVER do business with them again, and that I would file a complaint with the BBB and the Attorney Generals Office. Since this involves illegal conduct I can't file a complaint with the BBB, but I want to assure Newpro that I will be contacting the AGs office.
Business response:
Marci K**** VP Marketing reached out to learn more details about interactions and people involved in order to correct/resolve the issue. The database was recently converted and this customer had 2 records with multiple phone numbers associated with the records. The request to remove from a calling list was communicated to a manager who removed the record from our calling list, however the additional record that was in the system with a wrong zip code assigned to the record remained active. Both records have been noted as do ... read more
Gama & Dan did a wonderful job by installing the bathroom window, I’m very happy so far. Great work guys.
Business response:
Hi *****! We are glad to hear that Gama & Dan were a terrific team during your home improvement project. We will be sure to share your feedback with them. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Good Morning , I had a sliding glass door and was having trouble locking the door. the service man Bill P**** came to my home and was a perfect professional and gentlemen, He took the time to teach me how to lock the door after he repair the mechanism . I would like to acknowledge his work and willingness to teach me how to work the sliding glass door. I have all NewPro windows and doors they are a great Company and their service is fantastic. **** **** *
Business response:
Hi *****We love hearing that you are a fan of NEWPRO and the products we stand behind! Our service technicians are trained to provide homeowners with quality services by answering their questions and concerns as well as showing them proper use of the products. We will be sure to share your feedback with Bill. If you ever any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
To start off, I did not purchase anything from this company. I had a free consultation. This went mostly fine. The guy was nice, and explained what the product is, how it works, why it is better than alternatives, etc. He then gave price, which was ~11k for just a shower/bath combo. Other companies have given me ~7.5k for tile shower/bath combo, as well as tile floors, re-doing the walls, and removing popcorn ceilings. He said he could reduce it to ~10k if I purchased the same day (same day discount, which he said was so the... read more
Business response:
NEWPRO takes great pride in customer service and communication --- especially after the opportunity to meet with a homeowner. After receipt of this review, two of the NEWPRO Vice Presidents made call attempts to learn more about the experience as this is not representative of the NEWPRO communication process. The VP of Marketing spoke with the homeowner and received more detail and the phone number that was related to the text in order to learn who was communicating and to address the issue with related internal staff. We as... read more
We had our new bathroom renovation (tub to shower) installed yesterday. Mike G******* arrived on time and was very professional. He was very careful with our flooring and the area of the house. He was diligent and very self-assured doing his job. Great employee to have on your staff. By the way, bathroom looks great.
Business response:
Hi ******* * *****! We are proud to have Mike as a part of the NEWPRO team! We are glad to hear that he gave you a 5 star installation experience and that you love your new bathroom. We will be sure to share your feedback with him. If you ever have any questions or concerns about your project, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
PLEASE DO NOT GO WITH NEWPRO , they have the WORST CUSTOMER SERVICE!!! We recently bought a house in Providence RI and they came with Newpro Windows with original receipts. We called Newpro in September because they have a “ Lifetime warranty that is transferable once” . The windows /house had only the original owner and then us . We called the Wrentham service department and Selena told us that only the Frame is covered for the lifetime . Which is fine because we have a bunch of broken handles, felt and some window’ tracks ... read more
Business response:
Hi ***. We are disappointed to hear that your experience was not what was expected. NEWPRO has been serving New England homeowners for nearly 75 years with over 250,000 happy homeowners. Our priority is to deliver nothing less than an exceptional experience. Our VP of Operations has been in contact with you and our service department has set up a service appointment to address your concerns with your windows. If you have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a nice day... read more
Frequently asked questions about NEWPRO
How is NEWPRO rated?
NEWPRO has a 4.6 star rating with 5,069 reviews.
When is NEWPRO open?
NEWPRO is closed now. It will open tomorrow at 8:00 a.m.
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