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NEWPRO
- Windows Installation
- Woburn, MA
About this business
We may be New England’s top remodeler, but we still treat you like a member of the family. As a family-owned-and-operated business for three generations, our dedicated team has a deep, shared knowledge and passion for its craft, is singularly dedicated to each customer, and is truly committed to a mission of spreading happiness one home at a time. Since starting as a small window treatment business in Medford in 1945, NEWPRO Home Improvement Solutions has grown into one of the largest and most trusted home remodelers i... read more
Location details
26 Cedar Street, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst decision I ever made. Had them install 3 windows and had issues with all 3. All 3 windows developed staining/ fogging between the glass panes. First one was fixed without issue. Different story with the second two. After 15 months and four visit with the wrong glass configuration they finally got it right. Customer service is absolutely terrible, and I’m being nice. No updates on when they would return to complete the job. Worst experience with a contractor ever! They can’t even do windows right and now they do everyth... read more
Business response:
Hi ****. We are disappointed to receive your one star rating. Our apologies for not leaving you with an experience nothing less than 5 stars We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for nearly 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. Our installation manager has called and left you a... read more
I have had my Newpro Windows since 2006 and never really had issues. Bill P**** came out today and fixed my issue effortlessly. He gave me a lesson on how to fix it if it happened again, why it happened, how to prevent it from happening and showed me how to properly care for my windows. He was on time, courteous, polite and a HUGE HELP! What a nice man. Thanks Bill, you made my day!
Business response:
Hi ****! We are proud to have Bill as a part of the NEWPRO team! Our service technicians are trained to provide homeowners with quality services and answer any questions or concerns so they are left feeling 100% satisfied! We will be sure to share your feedback with Bill. We are glad to hear that he got your windows back in working order. If you ever have any other questions, please do not hesitate to reach out to us. Thank you for being a part of the NEWPRO family!
I have had my Newpro Windows since 2006 and never really had issues. Bill P**** came out today and fixed my issue effortlessly. He gave me a lesson on how to fix it if it happened again, why it happened, how to prevent it from happening and showed me how to properly care for my windows. He was on time, courteous, polite and a HUGE HELP! What a nice man. Thanks Bill, you made my day!
Business response:
Hi ****! We are proud to have Bill as a part of the NEWPRO team! Our service technicians are trained to provide homeowners with quality services and answer any questions or concerns so they are left feeling 100% satisfied! We will be sure to share your feedback with Bill. We are glad to hear that he got your windows back in working order. If you ever have any other questions, please do not hesitate to reach out to us. Thank you for being a part of the NEWPRO family!
Charlie was great, came in and quickly corrected my concerns,
Business response:
Hi *******! We love hearing that Charlie was able to address your concerns with your home improvement project. He is a great member of the NEWPRO team and we will be sure to share your feedback with him. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Trevor B***** and Paul M********* from Newpro were kind and efficient. They put my new windows and screen doors in all in one day and they look amazing! Excellent work!
Business response:
Hi *****l! We are so glad to hear that Trevor & Paul gave you a great installation experience from NEWPRO! We will be sure to share your feedback with them. We believe in providing our homeowners with quality services in a timely and efficient manner. If you ever have any questions or concerns about your windows and doors, please do not hesitate to reach out to us. Thank you and have a great day!
If I could give negative stars I would. We agreed to use this company and pay twice what others were charging because they had a great sales presentation and we thought we would be in good hands with good customer service. Well it started the first day or so of the job, it was a pouring rainstorm and we came home to see the workers had removed all our outside light fixtures and left the wires just dangling open. The job manager did come back out and fix that so we still thought things were going well. In the next day or so m... read more
Business response:
Hi *****. We are disappointed to receive your one star rating. Our apologies for not leaving you with an experience nothing less than 5 stars. This is not a typical experience and we are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for nearly 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO .The president of the company has been in contact with you to address... read more
If I could give negative stars I would. We agreed to use this company and pay twice what others were charging because they had a great sales presentation and we thought we would be in good hands with good customer service. Well it started the first day or so of the job, it was a pouring rainstorm and we came home to see the workers had removed all our outside light fixtures and left the wires just dangling open. The job manager did come back out and fix that so we still thought things were going well. In the next day or so m... read more
Business response:
Hi *****. We are disappointed to receive your one star rating. Our apologies for not leaving you with an experience nothing less than 5 stars. This is not a typical experience and we are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for nearly 75 years with over 250,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO .The president of the company has been in contact with you to address... read more
Charlie took care of our issues quickly and efficiently. Well done.
Business response:
Hi *********! We are glad to hear that Charlie provided you with 5 star service! We will be sure to share your feedback with him. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Charlie was super helpful! He addressed all my questions and concerns
Business response:
Hi ******! We are glad to hear that Charlie provided with you with 5 star service! He is a true asset to our team. We will be sure to share your feedback with him. If you ever have any other questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!
Frequently asked questions about NEWPRO
How is NEWPRO rated?
NEWPRO has a 4.6 star rating with 5,069 reviews.
When is NEWPRO open?
NEWPRO is closed now. It will open at 8:00 a.m.
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