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NEWPRO
- Windows Installation
- Woburn, MA
About this business
We may be New England’s top remodeler, but we still treat you like a member of the family. As a family-owned-and-operated business for three generations, our dedicated team has a deep, shared knowledge and passion for its craft, is singularly dedicated to each customer, and is truly committed to a mission of spreading happiness one home at a time. Since starting as a small window treatment business in Medford in 1945, NEWPRO Home Improvement Solutions has grown into one of the largest and most trusted home remodelers i... read more
Location details
26 Cedar Street, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have false advertising, they say they are a phone call away But we have a very hard time getting hold of anybody and they say they’ll call us back the same day they never do. We spent over 25,000 we have two storm doors that peel a sliding door that peels they replaced one of the storm doors and that window came in bowed, so now we have to wait another year to replace that one, we had two windows that would not stay up, and when they came out to fix it they were told not to bring a part which would’ve fixed it so now we... read more
Business response:
We are disappointed to receive your one star rating. Our apologies for not leaving you with a 5 star experience. We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for 75 years with over 300,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO.The VP of Operations has called and left you a message and would like to discuss your ... read more
We had Newpro give us a quote and install 4 doors, including our main entrance door. This was done Oct/Nov of 2019. we decided to add a screen door to our main entrance. when our carpenter took the side covering off we found that Newpro had screwed the door into NOTHING. they didn't even put in all the insulation they told us they would. basically, if someone had come and kicked our door the whole thing would have fallen over. The salesman was very pushy and walked around my house like he owned it. The entrance door panels h... read more
The salesperson misrepresented the product to be installed in our bathroom, stated a building permit would be applied by Newpro, stated 1 day install. No permit was pulled and it took 2 full days to complete. The product installed was no better than DIY stores have. The salesman stated our shower walls would be 1/4 inch thick and they were not. The installer Mark did a great job but overall we believe we overpaid for what we got. I would never recommend them to anyone.
Business response:
Hi ****. We are disappointed to receive your 3 star review. Our apologies for not leaving you with a 5-star experience. We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for 75 years with over 300,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. Thank you for speaking with our Director of Sales so that we could learn more ... read more
The salesperson misrepresented the product to be installed in our bathroom, stated a building permit would be applied by Newpro, stated 1 day install. No permit was pulled and it took 2 full days to complete. The product installed was no better than DIY stores have. The salesman stated our shower walls would be 1/4 inch thick and they were not. The installer Mark did a great job but overall we believe we overpaid for what we got. I would never recommend them to anyone.
Business response:
Hi ****. We are disappointed to receive your 3 star review. Our apologies for not leaving you with a 5-star experience. We can assure you that this is not a typical experience and are sorry to hear that we have let you down. NEWPRO has been serving New England homeowners for 75 years with over 300,000 happy homeowners. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. Thank you for speaking with our Director of Sales so that we could learn more ... read more
Without a doubt, THE WORST COMPANY I’ve ever dealt with. They installed a tub for a veryyy costly price that ended up scratching and after 4-5 technicians coming out to try and resolve the issue (that took MONTHS to schedule), nothing worked and the solution they used actually made it worse. They blamed it on a manufacturers defect and ordered us a new tub. After over A YEAR of dealing with this, they have cancelled the installation on us THREE TIMES IN ONE WEEK!! This company is a joke, wildly overpriced, unprofessional and... read more
Our NewPro bathroom remodel was ALMOST a 5 Star experience. We contacted NewPro in February, as we wanted to transition our tub into a step-in shower. Fred from the design and sales team spent time explaining the process and set a tentative April date for NewPro installers to come. He also arranged for them come back to install a new vanity, toilet, and cabinet/light fixture (which we supplied) a few days later, after another contractor laid new flooring. Fred was excellent. There was a bit of a communication breakdown as th... read more
Paul M********* & Joe L**** did a fabulous job on my bathroom! It looks amazing I couldn’t be happier! I highly recommend this duo for your home! Also very clean& professional
The installation of my bath by Newpro went flawless and the end result was fantastic. The installer Kevin Swindell had a greet personality and very easy to talk to. His workmanship was second to none from laying down drop clothes to protect by floors and rugs to addressing any issues that arose along with the plumber (don't remember name) who also had a good personality. I am beyond pleased with the end result as well as his workmanship. I would highly recommend Newpro for any work they perform.
<b>Original Review Text:</b> Excellent installation. Trevor ***** was professional, efficient and knowledgeable. He answered all of our questions and was very friendly.
Business response:
Hi *****! We love hearing that Trevor provided you with a 5 star installation experience! We will be sure to share your feedback with him. If you ever have any other questions or concerns about your project, please do not hesitate to reach out to us. Thank you and welcome to the NEWPRO family!
Frequently asked questions about NEWPRO
How is NEWPRO rated?
NEWPRO has a 4.6 star rating with 5,069 reviews.
When is NEWPRO open?
NEWPRO is open now. It will close at 5:00 p.m.
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