Monroeville Kia

esposit513 

on DealerRater

12 years ago

I brought my 2011 Sorrento in for an oil change and inspection. I made my appointment 2 months in advance and told them at the time that I would wait while they worked on it. I had to wait 4 hours and ten minutes. When I arrived I was told it would be 3 hours at least if waiting because they “booked too many appointments”. Since I wasn't told this until I arrived, I didn't have much choice, but to wait- I drove myself. Dropping off the car would have required prior notice, which they didn't provide. The employee was apologet... read more

Travelman62 

on DealerRater

12 years ago

Went in for recall and the wife told them that the brakes seems sludges I was out of town. They told her that she needed pins in the Calvert of the brakes told her it would call 1500 dollars she car me and I said I do not have that kind of money so the service person mike said that they can do something less expensive which would cost 600 dollars I had no choice because I was out of town. So she pick me up that night and the brakes lock up the tow truck came out and show us that the bolt came out we had it tow to Kia and the... read more

Nagashunmugam 

on DealerRater

12 years ago

I dropped my car for service and state inspection. I was third person gave the car for service around 7:30 AM . The appointment was scheduled two weeks in advance. They called me around 3;30 Pm and told me they need the vehicle for 1 more day. When started asking questions and what is wrong they started giving answers related engine light and they need to drive several miles to figure it out. When I reached the service center I realized the vehicle was parked in the same place and the odometer reading was the same and never ... read more

Amber30 

on DealerRater

12 years ago

I have a 2013 sorento that needed jumped numerous times and service was no help!! Finally put a battery in my car after weeks of them saying its not the battery. They are very incompetent! And I was told they would fill my gas tank up and not a drop. I will never return to monroeville Kia!! Worst dealership and service 

mlaser723 

on DealerRater

13 years ago

Dave (service manager) was great to talk to. Very friendly and courteous and resolved the situation immediately. I appreciate that. They treated my husband very nice while he was there. Being that helpful and kind and having the patience to actually listen while I was speaking put everything right in my eyes after the fiasco that I had earlier in the morning. Thank you very much!! 

Mdneubauer1 

on DealerRater

13 years ago

I dropped my Mazdaspeed 3 off not runing, no one could figure out what was wrong with the car. When I took it into Mazda I was greater by Sam their service writer. Sam said they would get their top tech on it. With in a few days I had a reason why it was runing and a time frame to get it fixed and a detailed explanation of all services being performed. They also were able to perform some of the aftermarket work that needed done as well. I went out to thank the general manager for their outstanding service and then bought my ... read more

ronsivillo 

on DealerRater

13 years ago

Mike Pampena ( the GM) went to great lengths over a minor issue I had about the service on my vehicle. I was very impressed of how he took control of the problem, promptly addressed my concerns, and fixed everything beyond even what was required of him to do. Very honest guy, and I will definitely be using Monroeville KIA in the future! 

Bt14 

on DealerRater

13 years ago

This is the second (first used and then new) Mazda I purchased from this dealership and both experiences were terrific! As a woman, there are typically stereotypes with buying cars, but I never felt intimated during either purchases. The sales staff was friendly and helpful rather than pushy. And the management team was very professional. I personally recommend this dealership to any of my friends and family for buying either a new or used vehicle. 

tommygjohnson 

on DealerRater

13 years ago

I was in the market for a new vehicle under $16,000. I called the dealership and spoke to Cheryl about their Mazda3 models. I gave her what I wanted as far as options which was basically just an automatic with power doors and locks and stereo with CD. She said she would speak with her manager/Tom Dean and give me a call back. She called me back within an hour and had great news. She had a 2012 Mazda3 brand new with everything I wanted for $15,634. She even gave me their inventory stock number. I took that number and looked t... read more