Monroeville Kia

TracySlagle 

on DealerRater

14 years ago

HORRIBLE - I purchased a 09 Mazda 3 from this dealership in December 2011 and have been back to the service center 6 times for the same issues. When i bought the car it was newly inspected, i had very bad vibration/pulling in the car. I was called while car was in and asked "who changed your tires last?" answer of course, "you did" well when they did they did not tighten the lug nuts in the front left tire. So I was told that was the problem. Still had problems, found out a bunch of recalls that were not fixed before they so... read more

lyrabee 

on DealerRater

14 years ago

I purchased my first car at this dealership. The people I interacted with were friendly enough. However when I went to sign the papers, the price of the car had mysteriously increased beyond what we had agreed upon. I should have left then immediately, but I was inexperienced and I needed a car, so I went through with it. Since purchasing the car, I took the vehicle there for all services. I had oil changes, inspections, recalls, etc. all done in their service dept. When I had an issue with a certain part of the TPMS corrodi... read more

Mojo101 

on DealerRater

14 years ago

Absolutely the most unprofessional and incompetitent service department I have ever delt with. Never have the parts, backordered parts ordered incorrectly, no communication. Horrible!! Multiple trips required to get work done due to either non stock parts, incorrectly ordered parts or told parts were in stock and they actually were not. Had the van in for a recalled door latch. Picked the van up and the inside trim was not put back on and left on floor. There were oily foot prints in the van and on the seat and trim. This al... read more

DAE 

on DealerRater

14 years ago

After reading the good reviews, I decided to give this place a chance. Initially, I called and spoke with Fran. She was very friendly and encouraging. Although she did not appear to be as informed insofar as trims and options go, I had no problems overlooking this fact given her pleasantness. While they had one used vehicle that sort of met my criteria, she suggested I check out the dealership during the Inventory Reduction Sale because I may be able to get a good deal on a newer model. After considering it for a couple of d... read more

hollisphillips 

on DealerRater

14 years ago

Andy Molnar was great to work with! He and the rest of the sales team did everything they could to ensure our experience was a good one and that we didn't leave the showroom unhappy. My husband and I thank Andy for his diligence and commitment to integrity. 

bbthimons 

on DealerRater

14 years ago

Mickey was very personable making my son feel comfortable that came with us. He showed us various car used and new. He answered all questions that we could think of. 

dbornscheuer 

on DealerRater

14 years ago

EXCELLENT SUPER QUICK TRANSACTION. WE WERE TRYING TO GET A VEHICLE TO REBUILD OUR CREDIT FOR A FEW WEEKS NOW. ALL OF THE OTHER DEALERSHIPS WERE BASICALLY GOUGING US AND TAKING ADVANTAGE OF US BECAUSE THEY THOUGHT WE WERE DESPERATE AND IN A BAD SITUATION. WE ACTUALLY FELT LIKE NORMAL PEOPLE THAT WERE RESPECTED AND VALUED AS CUSTOMERS; FROM THE SUPER QUICK, ALMOST IMMEDIATE RETURN PHONE CALL FROM MICKEY TO THE DELIVERY OF A NEW VEHICLE ONLY HOURS LATER. OTHER DEALERSHIPS TRIED TO PUSH US INTO USED VEHICLES FOR ALMOST THE SAME ... read more

custer2k 

on DealerRater

14 years ago

the entire process was very professional and enjoyable.... very good experience..the staff explained the entire process and made sure I was aware of every facet of the transaction 

Carebear0308 

on DealerRater

14 years ago

Very helpful and informative, also very respectful. I would Definitely refer friends to this dealership. I am very happy with the quality of vehicle as well