Mercedes-Benz of San Antonio

Praise Lee 

on Edmunds

3 months ago

Make sure before you go dirty tactic sales Total scam tactics. We drove all the way from Fullerton after being told they could make it work and that we were pre-approved to lease a GLS. We even submitted the full application — my credit score is 745 — and the salesperson said, “I’ll get you approved.” After wasting almost two hours there, he suddenly flipped the story and said it’s not their fault, it’s the finance department’s fault. Then he said, “Why don’t you just finance it so we can work around it? Maybe get a co-signe... read more

Denis 

on Edmunds

4 months ago

Bad attitude to loyal customer I've been a loyal Fletcher Jones customer for over a decade, bringing in every new Mercedes I've purchased for their complimentary car washes. On October 7, 2025, I stopped by for my usual wash -- but was shocked by how rudely I was treated. An employee named Sebastian flat-out refused to wash my car, saying I had scheduled the wash for my other Mercedes. I tried to explain that both cars are mine and nearly identical, but he was dismissive and disrespectful. I called the manager, who said he w... read more

JZ 

on Edmunds

10 months ago

CPO buyer beware CPO = Didn't mean a damn thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes of driving awa... read more

TLM 

on Edmunds

a year ago

No Communication !! This is a review I left last year. Chris Martinez has not contacted me YET, even after receiving 3 emails from me: I took my 2012 E350 Mercedes in for a Service B will only 38,004 miles back on 6-09-23. Every thing was good. 2 months later with mileage at 38,708 the Transmission was acting up, hesitates and shudders while driving. No check engine light. They found Transmission Fluid and Coolant mixing which contaminated the Transmission which comes to $13,872.00 for repair alon with a list of other recomm... read more

Bobby B 

on Edmunds

a year ago

Deceptive Practices and Lack of Accountability I initially had a positive experience at Fletcher Jones. However, after the sale, I reviewed the numbers and discovered they marked up my interest rate by ~1.5%, despite my Tier A1 credit and their assurances there would be no markups. This lack of transparency cost me thousands over the lease term. When I confronted Fletcher Jones about the interest rate markup, the sales manager, Scott, openly admitted that the rate had indeed been increased without my knowledge or consent. Th... read more

GERARD JOLIVETTE 

on Edmunds

a year ago

UNPROFESSIONAL!!! BATE and SWITCH!!! UNPROFESSIONAL/LACKING INTEGRITY/POOR BUSINESS PRACTICES. Engage this dealership w/due caution!!! Spent > 2 hrs w/sales rep "aUSTIN" concerning a 2018 MB G63 G-Wagon (White, VIN #WDCYC7DH8JX286640 (in case moved to another local MB dealership). Trade was assessed and offer posed. "aUSTIN" & manager advised subsequently the veh was not updated in the system and was actually selling for $92.989. after hrs of exchange and several trips into the sales office by "aUSTIN", this should have been... read more

Daniel 

on Edmunds

a year ago

TYLER JORDAN MAKES ALL VISITS SMOOTH TYLER JORDAN MAKES ALL VISITS SMOOTH AND TAKES CARE OF VISITS IN A TIMELY MANNER 

Cookie 

on Edmunds

a year ago

Recommendation for Mercedes Used Car Purchase Experience Overall, my visit was very positive. The front desk team was welcoming and efficient and my care salesman was knowledgeable, and brought in the previous owner of the vehicle for questions and I thought this was a genuine gesture. 

Jimmy 

on Edmunds

a year ago

Enjoying the CLE Quick responsiveness and quick problem resolution