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Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Purchased a pool heater from them over a year ago and it still doesn't work. No response or any help. Purchased a pool cover and seam came apart after 1 1/2 years. New pool pump didn't work right and I found out there was a recall on it. Still waiting to hear about the pool heater.
Business response:
I searched your name and email in our system and was not able to find an order. Please contact us with the order number so we can further assist you. We are here to help.
I went into store number #*** the gentleman went in to the computer an under my email address ordered my pool filter it was taken out of my acct yet I've not received it its now Aug went into another lesleys to see if I could find some one to help me after calling the number on the page the lady kept telling me I didn't buy it I lost it the cash was taken out the same day it was ordered I have left messages with Corp to call me with he only to leave me with a lengthy message an so I thought ok give the mail one more week sti... read more
Business response:
I searched your email address and do not see an order. We would need an order number to reference. Please email *************** with your phone number and I will try to further assist you
I had been a loyal customer until this summer. This is because after ordering an electric booster pump from Leslies, I had arranged to have their service department do the installation. A technician did show up and wired the pump incorrectly and thus burned up the pump. (My licensed Electrician confirmed this) There is a wiring diagram located on the pump that Leslies technician should have followed. Leslies did refund the cost of the pump they ruined, but not the approximately $350.00 for the faulty labor of the technician ... read more
My best piece of advice, find a different pool repair service. Leslies is unreliable paired with a customer ********************** that leaves a lot to be desired. The company sets up appointments that it fails to keep, sends technicians that clearly hate their job and their company, and uses an answering service that would rather get off the phone than assist you. If you have ample time to waste without actually needing to fix your pool, then Leslies is definitely the company for you. If however, you want to swim before the... read more
Business response:
Hi Shayom, I am so sorry to read this. We do take pride in our service and if we were less than perfect, we will correct it. We will investigate your review in its entirety and reach out.
Leslies is price gouging with the chlorine. This isnt supply / demand this is price gouging when there is a chlorine shortage. Boycott Boycott Boycott. Never go there again! Spread the wird!!
Business response:
Hi ******. It may feel that way but we can assure you we are not price gouging. When cost is raised up the chain from distribution to wholesale to retail the price normally goes up as we cant sell chlorine (or any product) below our cost.
We have been a Commercial Customer for over 20 years. Most of those years went well except.Since 2017 Leslie's Pool Supply's order wait time for Commercial customers has been anywhere from ***** minutes. That is completely unacceptable. Then when you do get a representative on the line and become disconnected they DO NOT CALL YOU BACK. I feel that when they answer and you give your Commercial Account Number to them that they have your information on the computer and they should call the customer right back.Also, in the order... read more
Business response:
I am so sorry! This is not our normal level of service. I will ensure someone from commercial reaches out to you within 24 hours to figure out what happened. We will make this right!
I ordered a pool pump on July 27 from the Leslie's website. I received confirmation and receipt the my order was pending shipping. After 2 days and receiving no tracking number I called to investigate and was told the item would be shipping that day. Within 2 days I still had not received any shipping notifications so I phoned again and was told the same thing. I waited 2 days again and received no update so I phoned again and was told the same thing. I asked to speak to a manager and was transferred to a different departmen... read more
Business response:
I am very sorry for the miscommunication. We strive to be the very best and at times we fall short. I can guarantee you our intention is never to frustrate you. I looked into this order and per your request we cancelled the shipment and refunded you in full.
Leslie's is price gouging the h*** out of its customers over chlorine!!!!!! Charging $70 plus over chlorine tabs last year.
Business response:
I know it may feel that way but I can assure you we are not price gouging. The cost of chlorine has risen on every side of the business, distribution, wholesale and retail. We keep the cost as low as possible but due to Covid19 prices have definitely changed.
Went to store in Georgetown and out of the three men in there working, one asked if we needed help! He barely opened his mouth when he spoke and was VERY unenthused!! They didnt have what we needed. We looked a minute and when we walked out we said thank you, and NO ONE says a word to us!! Then called the store in temple the next day, and the man that I talked to sounded like it took all he had to answer the phone and my questions!!! Will not give them my business!!!
Business response:
Hi *****, I am sorry to hear that our team members gave that impression. I am definitely going to get the District Manager involved to find out more information because this is not what we stand for.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 9:00 a.m.
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