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Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I went to Leslie's Pool Supplies at ****************************************************************************************** on 7/29/21 at 11:30 AM. I went in and said, " Hi, I would like to buy 4 packets of chlorine shock" . The Leslie's employee at the counter, without a smile or any friendly expression on his face, just pointed with his right hand to the shelf on the wall saying " It's over there." I did not see any other customers or employees in the store so one would expect at least a "hello", a smile or greeting, or... read more
Business response:
Hi *****. You are absolutely right. This is NOT our normal level of service nor what we stand for. I would like to apologize on behalf of that employee and can ensure you I will personally look into this to correct the experience. As you mentioned you normally receive stellar service. We will do better next time - I can assure you of that! I hope we can turn this review into a 5 star for you soon.
Don't stand by their work.I has them come out and check my pool heater. The tech said it was a circuit board. I replaced the board at a cost of $275.Same problem. Had someone come out and told me it was gas valve.Put in old circuit board and replaced gas valve.Everything works Called and complained and was told manager ***** would call me in 24 to 48 hrs.One week later ,no call.
Business response:
I am so sorry about this! We will make this right. You will hear from us within 48 hours.
I went into the store to purchase a couple of rafts and a pump. When I went to the register I used my debit card and I was told it was declined and try it again, so I did and again I was told it was declined, so I paid in cash. Two days later when I logged into my bank I saw the 2 charges from Leslies Pool Supply. I brought my original receipt, which shows I paid in cash, and I brought a printout from my online banking showing the 2 charges. The store refused to refund my debit card, I went back the next day and again they r... read more
Business response:
I am sorry for the frustration. At times when a debit card is used and declined (it could be your bank declining it for fraud protection or other reasons) it will withdraw the amount as pending but never actually takes the funds. It does take days to reverse based on your banks policies. This has always been the way debit cards work since it comes directly out of your bank account, credit cards do the same but it wont post and doesn't affect your bank balance. I hope that helps, and again so very sorry for the frustration.
I went to store to buy a pool and was directed to there website by store clerk . I purchased one in stock and was told would be shipping 3-5 days . After 2 weeks I call to see the status and was told it be 3 months away from shipping. Id requested my refund and was told they couldnt because it was in progress of shipping . Then put on hold and never was attended back to . After calling back speaking to another person who I couldnt understand said they were shipping from overseas. I requested refund and same thing happened. I... read more
Business response:
Hi ****** I am very sorry for the experience you had. It is never our intention to upset our customers. At times the system wont allow a cancellation if the product is already processed and shipped. That is what this sounds like. If we can assist you with anything please ask for me and I will gladly help you out.
***** at ************ store is outstanding! Always pleasant and very knowledgeable. Thank you ******
So started out shopping for a new pool since the one we had for 14 years decided rust out and partially collapse. Went to a few places and got to leslie's pool supply in dundalk and thought we had a good deal,was told the 12x18 oval pool was in stock and would be delivered in 48 hours. Well find out it's not stocked it's a 3 week wait and between the staff at the store customer service and corporate office no one could give an answer on why we were told one thing then something else, I'm done with leslie's, don't mind taking... read more
Ordered a pool online June 5th. Advertisement said 6-9 days shipping. It has not shipped ( false advertisement). Customer service is a joke. Have talked to 3 different people who speak broken English and give different answers about shipping each time and will not put me in touch with a supervisor. Starting to think the online website for Leslie Pools is a scam. I have requested my payment back but so far no luck.
As it pertains to their testing of your water and their recommendations of chemicals.its a scheme. On a Thursday, spent $80 on chemicals, per their testing, to clear green algae. Was supposed to be clear by Monday, again according to them. It wasnt and I followed their instructions to the minute and measurement. Went back for another water test, was told the first set of instructions were wrong and was advised to purchase another $80 worth of chemicals to fix their first mistake. Its a scam.
I bought a robotic cleaner from Leslie's since it was pretty expensive. I figured if I had a problem I could go to a local store for help vs just purchasing it from some unknown on the internet. The product came on time, but was missing one set of filters. Their website shows two different sets of filters and the description says two filter options. To me that means there will be two sets of filters with the product, but only one set came in the box. I called the local store and they said the online business is separate and ... read more
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 9:00 a.m.
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