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Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Very impressed with service tech ****. He went above and beyond to fix our leaking pump when it was determined that a new replacement would be unavailable for months.
I ordered a hot tub cover from ****** Pools 8 weeks ago....I guess it is contracted out to a company called Hot Tub Works.....I never got it.....then they tall me another 8 weeks.....I had to contact them to find this out.....very poor service....they offered me a 10 percent refund...ok...good enough, but then I get an email 1 week later saying it shipped....oh great!!!...well not so fast....they made another mistake and sent out the wrong email.....are you kidding me?...I just drained the hot tub for the winter because of t... read more
Business response:
HI ****** *** there are extreme delays. The manufacturers and freight companies are both experiencing labor shortages, material delays, and freight delays. We have since removed spa covers from the site to give the manufacturers time to catch up as we care deeply about our service level to the customer (you) and never want to upset you. Again our sincerest apologies. These are unforeseen circumstances but we look forward to designing and selling custom covers again once the industry repairs itself.
Very poor service!! I purchased a Salt Water Jaquzzi system from ****** Pools. The Salt cell is bad according to the Tech who came out and looked at the system. He said he would order the part. I made numerous calls and they kept saying dispatch would call me back (Which never happened). I ha been calling and emailing but always the same sad story. My system is under a full warranty for 3 years. I have just been trying to get the salt cell replaced for 7 months now. I have to purchase chlorine out of pocket because I have no... read more
Business response:
We care and will absolutely look into your issue. We will reach out after we look into this. Thank you.
We scheduled for our pool to be closed on a Monday morning no one showed up,had to call to find out the tech had called out sick, scheduled for the next day, same thing. The tech had called out.No call, no nothing We were scheduled for the next day, in the morning between ****. The tech did not show up up until 1:00 pm. When we asked to speak to a manager we were told that we couldn't.
Business response:
We show this was completed the same day the review was submitted. We are not aware of any pending issues. Please contact us if we are missing something and we will gladly assist you. Thank you.
NEVER AGAIN NOONE EVER ANSWERS THE ****** INCOMPETENT FOLKS WORKING THERE. RUN AROUND WITH EVERY QUESTION NO ACCOUNTABLILTY BETTER PRICES OUT THERE DONT WASTE YOUR TIME AND ENERGY ON THIS ORGANIZATION.DO NOT BUY FROM HERE!!!
Business response:
Hi ******, I am sorry to see this review. We answer our phones during normal business hours at ************. We are always happy to assist you with any of your pool questions. Monday - Saturday: 8:00 AM - 9:00 PM ESTSunday: 8:00 AM - 7:00 PM ESTHoliday Closures: Thanksgiving Day, Christmas Day, New Years Day
Purchase pool shock online said it didn't go thru. Paypal took the money out . Filed a dispute with pay pal. Dispute said it was denied because I receive product. ***** number said it was signed for by me. Funny it had the leslies in ***** address. Out $126 . Buyers beware. Looked on ***** website said processing order! Funny it said processing order since June. So disappointing ??. I hope you enjoyed my $126
Business response:
HI ********, I can assure you that I will look into this issue. An answer will be provided to you within 48 business hours.
No One ever answers the phone! This is frustrating! I have had my pool cleaner in for service that is still under warrenty for over 6 weeks, and I cannot get anyone to answer the phone to determine if it has been repaired or to even schedule an appointment!******
Business response:
HI ******, I dont see an order under the email you provided. I have checked all of our systems. Please contact us with an order number and I can assure you that we will look into this. Our phones team is available daily at ************: Monday - Saturday: 8:00 AM - 9:00 PM ESTSunday: 8:00 AM - 7:00 PM ESTHoliday Closures: Thanksgiving Day, Christmas Day, New Years Day
I have been trying to get a damaged product reshipped since August 12th and have now sent 3 emails to the commercial account manager with no response. Customer ********************** is definitely not a strong point on the commercial side of things. I don't recommend them for fast needs of a commercial business.
Business response:
HI ***** I am sorry to see this review. I will ensure we reach out to the email address you provided within 24 hours.
They never showed up on the day that they confirmed and scheduled to winterizing my pool. I took the day off from work and stayed home for them. They did not even have a curtesy to call me and tell me that the crew is not coming. After I called them, the representative put me on hold for 5 minutes and finally disconnected my call. Leslie's is a big scam and big lie
Business response:
Hi ****** I am sorry for the frustration. I reviewed this case and can see that it was resolved prior to the review being sent to us. I am glad we were able to assist in resolving this.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 9:00 a.m.
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