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Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Leslies has the WORST customer ********************** around!!!!! First off, please hire people that can communicate clearly. Your customer ********************** people can barely speak English and mumble when they speak. When I asked to speak to a manager I got put on terminal hold, only to be told there were no managers available - what kind of customer ********************** has no managers?????I purchased a brand new Hayward filter from Leslies and as soon as it was set up it began to leak. I went to my local store to s... read more
Business response:
Hello, A member of our team will be reaching out to you to get further details in regards to this issue. We apologize for any inconveniences and greatly appreciate the feedback. Thank you.
We scheduled a Leslies service technician to come look at our pool after a sudden and significant drop in pressure after a recent vacuuming. Normally, the pressure reads around 20 psi but it was now reading under 10psi. There was poor suction at the skimmer and weak pressure coming out of the return lines. The technician arrived on time and I briefed him on what was going and what I had checked up to this point. The technician tightened a few joints, turned the pump on, and said it was running better. I checked the suction a... read more
Business response:
Hello, We are sorry to hear about your recent experience, I have forwarded the information to our service team so they may look into the issue further. A member of our customer experience team will also be reaching out to you. Thank you.
We requested a contract with Leslie's to install a pool Pump and a filter on 9/27/2021. This replacement was signed on 9/29/2021. A Jacuzzi pump and Cartridge Filter was installed on 10/5/2021. It was paid for and installed very fast. We have done business with the store on ,,,,,,,,,,,,for many years now.I started calling them regarding the water leak on 6/6/2022, it has a 7 year warranty. Servicemen was here 6/11/2022, he inspected and said he called the manager because they have had problems with this pump cartridge filter... read more
Business response:
Hello, We are disappointed to hear about your recent experience, a member of our customer experience team will be reaching out so we can get further details and work towards a resolution. We greatly appreciate your patience with this matter.
Well, since I cant give a zero I guess a 1 star it is. We purchased a Jacuzzi salt cell on May 2, 2022. It was installed on May 17, 2022. It has not worked since it was installed. They sent a tech ****** out on June 6th who determined that it needed to be replaced. He was ordering a new one and would be in contact to schedule a time to replace it. Alexs phone number is ************ and when we call this number it is routed to Leslis corporate in I believe ***** (not the US) It is now June 16, 2022 and when I called Leslies I... read more
Business response:
Hello, We are sorry for the delay in your service appointment. I was able to confirm with the District Manager for your area that they were able to get you an installation appointment yesterday, can you please advise that everything is working properly. Thank you.
Ripped off by Leslies, charged twice for one item on the same day 06/10/2022 because their card machines were not working properly. My **** debt would not work so I used my **************** which always works. When I returned home I checked my **** account and sure enough Leslies charged that account also. Went back to the Leslies store and got the run around about how they could not refund my monies, that I had to contact corporate headquarters. What a joke.Will never go there again, Amazon is much cheaper for pool supplies... read more
Booked a pool opening with Leslies back in March 2022 for May 31st. I called numerous times their customer ********************** to confirm because I have been burned many times with other companies not showing up etc. They confirmed at least 3 times with me. I also called for the price of the opening. They stated $245 PLUS a $45 trip fee. Now I assumed they would actually OPEN the pool for that price, I guess we shouldn't assume. May 31st comes. I called that morning again to confirm, (kids and I were excited) they assured... read more
Business response:
Hello, Thank you for providing your experience, we have escalated this issue the the District Manager for your area so they may look into the details further and work towards a resolution. Thank you.
Worst customer **********************, I schedule a site evaluation for a heat pump install they send 2 guys I open the gate so they can go in because I wasnt home at the time, i saw on my cameras that they check the area and leave in 2 min. No call back, try to call service department and no body knows anything,try to contact the guy who text me to open the gate for them and he wont reply, its been a month and not even a single call to tell me what I need or how the process work, taking my business somewhere else.
Business response:
Hello, We would like to look into the details further so we can address this with our team. Can you please provide any information regarding your service appointment that we may forward the information. Thank you for your consideration.
Bought a Temp Master pool heater from Leslie ***** 2022. Few days after installation had issues it took ****** 3 Weeks to come and check it out again today had same issues heat keeps turning off I called for service again I was told the soonest is June 24th. ****** needs better customer ********************** assistance and backup their services and heaters they sell.
Business response:
Hello, We do apologize for the delay in scheduling a service appointment, we are working as quickly as possible to get all service appointments scheduled in a timely manner as we enter this swimming season. We thank you for your patience.
Purchased a heater that was the wrong one, propane was ordered when in fact I needed natural gas. Driver arrived and drove straight across the grass tearing it up. Tried to return to store but was told they cant accept the return. This is not what the website said. Still waiting after 3 weeks for the refund. Ive been told repeatedly somebody would call me, Ive received zero phone calls. Whats crazy, all these bad reviews Leslies has replied saying the will get in touch, I really wonder if they do?
Business response:
Hello, We are so sorry to hear about your recent experience, can you please provide your online order number so we may look into the details further. Thank you.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 9:00 a.m.
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