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Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Repeat what others have said DO NOT DO BUSINESS with Leslie's Pool Service. Total Ripoff. Had them install a new LED light in pool spa with a 3 year warranty, just months ago. Cost was over $600. Light has already failed.Multiple phone calls to Leslie's; you will always be directed to a foreign answering service; never locally.Have scheduled 3 appointments with them; all three were no shows. I work at home. Leslies says they called to reschedule, but they cannot tell me when/time of such a call ever occurring. Ask for a supe... read more
Business response:
Hello *****, I am truly disappointed to hear about your recent experience, I have forwarded the information provided to the service manager for your area and I have requested that they contact you so we may work towards a resolution. Thank you.
Had to wait 5 weeks for a pool filter sand change. ****** showed up late and told me removed sand would need to stay on property. Neither local office or corporate told me that. Next, ******, the tech told me that" anyone with common sense would have filled the pool" This made me mad as no one had told us that. He was combative and unapologetic. I will never use Leslie's again.
Business response:
Hello ***,I am so sorry to hear about your recent experience, we have forwarded the information to our leadership team and there will be coaching done to ensure this does not happen again in the future. Thank you.
HORRIBLE we purchased a Variable speed pump and it keeps giving us problems due to wrong wiring when Leslies installed after the second time it broke we decided to hire an electrician only to find out that the wiring was wrong and the pump basically burnt now were stuck with a ***** **** for a non-working pump and a extra 200 **** for the electrician and my pump is still not working we're supposed to get a call from management to see if I will get a new working pump.
Business response:
Hello ******,We are so disappointed to hear about your recent experience, were you able to get in contact with a member of management?Thank you.
DO NOT DO SERVICE CONTACTS with this company. They do a terrible job and their service department is never available They do not show up as scheduled. They installed a pool equipment wrong and now they are giving us cancellation after cancellation. Their service department, which is outside of the **. does not have a number or a manager to talk to. DO NOT DO BUSINESS WITH THIS COMPANY!
Business response:
HI PLO, I am sorry to hear this. I would like to look into this issue but will need some information. Please provide a phone number we can search our system with. Thank you.
We bought a variable speed pump to be installed within the same week. The sales person told us that we will receive a phone call from the service department the next business day to arrange the installation appointment.NOBODY call us ever within the next four days and when I called I got an appointment in two WEEKS. They had the money and we had a messy pool. We returned the pump. well never spend money at Leslies again.
Business response:
Hi Ute, We should have called you if a call was promised and I am investigating that situation. Service leads times are extended this time of year and I do apologize for that. Please let me know if there is anything I can do in regards to this situation.
Ordered a pool liner through the website on 4/3/22. Was told I would have the liner by 4/15/22. So I hired an installer to put it in. That date came and went with no shipping updates. I called and was informed this liner wouldnt be ready till July. Totally unacceptable. I cancelled my order and will never spend money with this company again.
Business response:
Hi *******, I apologize about the unforseen delay. Please know this is not our normal level of service regarding lead times.
Attempted to purchase a pool through Leslies last year. Placed order in may and told us we would receive by June that never happened then we waited all summer into November only for them to cancel without even giving us a reason. Thanks Leslies we wont be back
Business response:
HI ****, I am having trouble finding your order to verify what happened. Last year due to the pandemic stock levels from vendors were inconsistent and that is not our normal level of service. My sincere apologies.
I purchased a home in November of last year that had an inground pool. Because winter was approaching and I was left with responsibility of quicky arranging for closing the pool, I scheduled them based on recommendation from the prior owner. When they arrived, the 1st words out of the service technician's mouth were "I don't know what they quoted you ($375), but you have a spa that's going to be a $175 extra. Then he discovers that my pool equipment is located in the basement and says that increases their liability as it cou... read more
Business response:
Hi ****, I apologize for the frustration. Indoor pools and spas have a much higher risk of flooding so the company change our policy since you last used us in 2019. We should have checked our records during the call to confirm that it was an indoor pool.
Went into Leslie's today with my Polaris.. All I wanted was the guy behind the service desk to tell me what was wrong, I would fix it. He told me to leave my information he would get back with in 2 days that he had people in front of me of which there's no one in front of me nor behind me...he would not give me customer ********************** and told me I had to be in line????WHAT LINE??? I JUST NEEDED A LITTLE ADVICE. IT WOULD HAVE TAKEN HIM A NONO SECOND...HE DECLINED. TOLD ME TO GO SOMEWHERE ELSE. I ASKED IF HE DIDN'T JU... read more
Business response:
Hi *****, We strive to be the best in service and will contact you once we look into this feedback. I apologize for the frustration and poor service. We will contact you shortly.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 9:00 a.m.
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