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Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Bad customer ********************** with poorly trained staff and unwillingness to take any responsibility for the fact that every time you go in there, a different staff member willl give you completely opposite advice.The last time I went in after having spent over $1500 on pool supplies/chemicals in the past year I had been having an ongoing problem with algae in my pool. For over two weeks Id been going in to ********************* for help. Every time I went in someone else would give me different advice/direction. Nothi... read more
Technician ****** was supposed to come today between ****. Got a text that he was on his way along with a link to his real time location. Was at home and then noticed that about 10 minutes later the link stated that there was no longer any technician on his way. Waited another 20 minutes and nobody shows up. Called Leslies and dispatch stated That ****** said there was a gate and couldnt get through. As it was only 1:15 I asked if he could come back? Dispatch said no, the ****** said he was done for the day! I then called th... read more
I worked at leslies for about 2 years in ****** **. Unfortunately I had to quit. The woman manager at the ****** store was abusive towards the employees, treated the customers like garbage and always had an attitude. She only treated people she like with respect and courtesy! Everyone else was brushed off or given attitude. Everyone else I ever dealt with in the company was wonderful! I never met such a rude and miserable manager in my life. I have no idea how there could be someone managing a store for that long and nothing... read more
Ordered a solar cover reel (item# ******) for $286.93 total price.I only received 1 of 2 boxes that included the legs / reels.Box 2 that contained the 20ft tube assembly did not show up.I spent a long time with some Pakistani chat person trying to get a refund and then they didn't refund me the full amount. They kept the tax and shipping amount and REFUSED to give it back.I filed a fraud charge against them with my bank and got a full refund issued from them!!!How can this company still be in business when they have 152 clos... read more
Business response:
Hello, We are so sorry to hear about your recent issues, we definitely do not want any of our customer's to have this experience. Can you please provide your online order number so we may investigate this further and use this as a learning opportunity to provide a better customer experience. Thank you.
I spent 1 year trying to resolve a pool pump issue and management never bothered to follow up with me after several attempts of me reaching out. This company neglects its consumers.
Business response:
Hello, A member of our customer experience team will be reaching out to provide further assistance. Thank you.
I had a bad experience going to store on ******* and ***** in *******. **** on the day shift rudely left me in shock after leaving mid sentence for another customer. **** from cypress did not apologize or share he would be back to help us. I do not recommend going in if youre trying to get any help. **** will walk away from you.
Business response:
Hello, We are disappointed to hear about this experience, we have escalated this issue and will investigate further. We greatly appreciate your feedback.
The rudest customer ********************** person ever to come in contact with. Told me I didn't get to the point fast enough and said she didn't have time to sit on the phone and answer questions and then hung up on me. She then hung up on my wife when she tried to get her name. I believe its *****. Obviously this has been going on for years and the owner doesn't seem to care. I'm calling I try to reach the owner. Something has to change.
Business response:
Hello, We are sorry to hear about your experience, can you please provide the cross streets of the store that you called so we may investigate this further. Thank you.
At the store I inquired some information about changing the pools water into salt water, I was told their promotion was $99 installation, and they can send someone to my home and give me a quote for free, only to find out that was not the case, and the sales person was nice absolutely no complaints about him, he did not charge me the service fee of $39, however, there was no service. So, I decided against that but I decided to only upgrade the electrical section of the terminal, this way I can use the app instead of the the ... read more
Business response:
Hello, We are so sorry to hear about your experience, a member of our customer experience team will be reaching out to provide further assistance.We appreciate your patience.
I had a horrible experience as always with this store on East West Connectior in *************************. My sister was sent to the store to test the water and my mom asked to talked to the lady that tested it to see why we might have too much ****** in the water and she said things like I dont know its not my pool and I cant trouble shoot it over the phone now cant I. I was sitting there as she accused my mom of having a foul mouth towards her. She was beyond rude and I cant believe she works in customer *****************... read more
Business response:
Hello, We have forwarded this over to the District Manager for your area to look into this further and a member of our customer ********************** team will be contacting you shortly.Thank you.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 9:00 a.m.
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