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Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
On 5/29/22 I ordered a pool package that was supposed to be in stock and shipped **** days. Never received email confirmation or anything, except paper receipt, as of 6/6/22. Upon checking my credit card, I saw another charge for same item. When talking to customer ********************** at ** noon about it they said its a reservation charge. And hung up on. Called back got transferred to another associate that told me it will occur every 7 days until the product ships. Finally, at 7:15 pm, the charge is supposed to be rever... read more
Business response:
Hello, We are disappointed to hear about this experience, I would like to gather further information so that we may use this for a coaching opportunity. Can you please provide your online order number. Thank you.
I ordered an 8 foot pool liner ($120) on June 1st. I misread the estimated ship date as June, not July. I would not have ordered it if I had read the correct date as late July. I called the customer care line *within a half hour* of purchase to cancel the order. I was told I couldn't cancel, rather they'd put through a *request* to cancel, and I'd be contacted via email in ***** hours to hear the outcome of the request. Overnight the charge posts to my bank. The next day, roughly 25 hours post purchase I receive an email sta... read more
Business response:
Hello, We are sorry for the delay in your order cancellation. We can never guarantee an order cancellation due to the multiple channels an order goes through for fulfillment but we do work as quickly as possible to complete the order cancellation as soon as possible. Can you please provide your order number so I may look into the details further. Thank you.
Purchased a Inlet Jet from ******************* ** store for $13.99 on 5/14/2022 and it was not compatible with my pool, Returned the part on 5/15/2022. Had my receipt which I paid cash for it. Was told by ******* that I could not get my money back, that it had to be a corporate check. He said would take 4-7 days, NOW almost 3 weeks later after speaking to corporate, receiving no refund. Per corporate they do not issue refunds for under $100.00. Spoke to 3 different customer ********************** reps and I supervisor. Getti... read more
Business response:
Hello ******, I am sorry to hear about the recent troubles you've been having, I will be contacting you for further details to ensure we can get you taken care of in a timely manner. Thank you.
I ordered a pool liner on 5/14/22 an was told i would receive it by 5/26/22. On 5/25/22 I called to verify delivery the next day as instructed and was told i would not be receiving the liner until 8/16/22, almost 3 months after original delivery date.
Business response:
Hello, Above ground pool liner manufacturers have reported to be at approximately 30% production post-pandemic, and we are doing our best to work with them to provide available inventory to our valued customers. We greatly appreciate your patience with this matter.
I purchased two gal of muriatic acid from Leslie's #****. Its regular price was $29.99 and the sale price was $25.49. When I got home I discovered my spouse had purchased acid for $9.99 for two gallons from the grocery store. I went back to Leslies the next day to return their acid and the clerk said they didn't accept returns on chemicals. How convenient is it to not accept returns! The box was unopened. Nothing was wrong with it. I called customer **********************. They were unhelpful. I will recommend to everyone I ... read more
Business response:
Hello ******, I do apologize for the recent experience you have had, we do not take returns on chemicals because it does pose safety concerns for our employees as well as other customers. We appreciate your understanding. Thank you.
If I could do NEGATIVE stars, I WOULD !!! We purchased a new Liner WLP0589081 on May 11 with a delivery date " May 23". on May 12th, the funds were taken from my account and I was assuming that all was good. On May 19th I was checking my account and noticed that the charge was gone and the funds had been re-deposited in my account ? HUH?? So I contacted Customer ********************** to inquire what was going on with the order. I was informed that the order was to be delayed with an expected delivery date of AUGUST 12 !!!! ... read more
Business response:
Hello, We are sincerely sorry that this has been your recent experience, I have forwarded the information to our specialist team to do further investigation into the issue. I have also went through our system to ensure no further charges have been placed and I will be sending you an email with confirmation of the actions taken. We greatly appreciate your patience with this matter. Thank you.
I entered the store of 67th Ave with the 101 & entered 2 customers after me, the sales associated ****************** assistant manager kept helping them though they came after me, & when I told him that he answered that he should balance people on the register,& he started to serve me & then because he was doing a personal phone call, he couldnt type my phone number correctly to the system& when he realised that he wasnt typing the number properly, I told him because you are not focusing on what you should do, he asked me to... read more
Business response:
Hello, We are sorry this was your experience, we have escalated the issue to the District Manager for that area and will be investigating the issue further. Thank you.
Concur with **** below. Puchased a Jacuzzi heater from Leslies for my pool with 5 year warranty. Needed repairs done and not only did Leslies not have parts to repair my heater, I had to find them and pay for them first. I found parts in ********* (not *** or Leslies) paid for the shipping and for the installation. I will not be dealing with Leslies again until they admit their mistake and reimburse for the heater and the expenses incurred.
Business response:
Hello, Can you please provide your online order number so we may look into the details and work towards a resolution. Thank you.
Do NOT buy from this company! My pool heater didnt last 2 years. Everything was under warranty but they didnt have any technicians to service the heater. I eventually spoke to the corporate level and they stopped returning any phone calls. The heater was a piece of junk, and no technician has been able to repair it. Just had to buy a new heater from a new company since mine from Leslies never worked correctly. Do yourself a favor- shop elsewhere! My experience has been ***********************.
Business response:
We are so sorry to hear about your recent experience, can you please provide your order number so we may further look into the details.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 9:00 a.m.
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