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Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Delivery of product is horrible. Called customer service 4 different days looking for my order and each day I am told “delivery will be tomorrow”. I requested a refund and was told no since it is in transit even though I have been waiting a month. I ordered from Leslie’s for years but I will now find another company to purchase from. I got no resolution from customer service
My husband prefers to buy products from Leslie's on Sheridan Plaza in Hollywood, FL because is convenient. Lately I've been the one buying the products bcse with the pandemic, my husband had to work more and late. I was absolutely mistreated by the clerk, a middle aged short man, he was extremely rude to me. The first time I went trying to fill chlorine jugs, I arrived at the store at 5:50 (they close at 6) and he told me he couldn't do bcse the chlorine hose was all the way in the back and they didn't do chlorine jugs after... read more
It’s been a nightmare dealing with Leslie‘s, can’t believe the BBB gives them a A+ rating with a crime! Purchased a pool heater that is absolutely worthless! Contacted the company and they sent out two reps who knew nothing about how to fix it. Referred me to a third-party he was refusing to come out and fix the issue! I have an eight year warranty on the unit and it’s only worked half of the time! You really want to have bad customer service in a company that won’t stand behind their products give them a call! BBB needs to ... read more
Placed an order incorrectly, called with in 24 hrs. It hasn't shipped yet, but the can't cancel it and there isn't anyone that can help me. I have to wait and refuse delivery, whenever that might be.
The customer service rep told me she would return my call to solve an issue. She never called. Several messages were left with no return call. I then spoke to the store manager, who said he would have that customer service rep return my call in an hour. I still did not receive a call. I talked to the manager again. He gave me a phone number that said it was for the district office and I could speak directly to the district manager. I called there and spoke to four different people, none of which would help me and none would ... read more
Business response:
Hello *****, We're so sorry to hear about your difficulties getting a matter resolved. We can definitely assist you with that. Although it is unclear what the issue is or who you've been speaking with, we will get someone to contact you right away. Thank you for reaching out! Regards, Leslie's Customer Care Team
Leslie's pool would not offer rain checks on out of stock items at Black Friday prices. So, they called yesterday to offer me Cyber Monday price. So, I took them up on it. Never received the confirmation email so when I logged into my account, I see the same product for over $100 less than what they had just sold me!!!!! Quickly called and cancelled order and placed online. Why did they not inform me of this when they called me??????? Sad, sad, sad.
Business response:
Hi *****Thank you for your feedback and we can certainly appreciate your frustration with the pricing differences. We will definitely look into those differences and make corrections. I can assure you it certainly was not our intent to have such a disparity across the different segments of the business. We apologize for that confusion. We trust that you were able to get what you needed at the best price. If you need additional assistance, please don't hesitate to reach out and we will make it right. Regards, Leslie's Custome... read more
Incompetence reigns in Leslie's customer service, or lack thereof. My neighbor had a tree that constantly dropped debris into my pool so I ordered online a leaf net and six water bags to hold it in place. The following day my neighbor told me she had decided to remove the tree, hence I would no longer need a net. I called Leslie's to cancel my order and I received an email confirming my cancellation. After a couple of days I received another email advising me that the water bags had been shipped, which resulted in yet anothe... read more
July 26,2020 To whom it may concern: Back in March 2019, I walked into Leslie pools to purchase the above ground pool. Boy, was I excited. We have talked about this forever … Part of the order arrived in April 2019. By the time everything was built and put together was June 2019. At this point, they never sent me a salt system and charged me for it, they sent me a defective ladder and a junk filter. Now, mind you I am still not upset and continue to buy all my chemicals and continue to go to the salem nh location. Fall 2019,... read more
Business response:
Dear Valued Customer, Thank you for taking the time to share you recent experience. We pride ourselves on excellent service, and your experience is concerning. We realize that some time has lapsed since you shared your concerns. Did you still need assistance? Regards, Leslie's Customer Care Team
Today July 3, 2020 store in Port Orange FL has a serious problem with digital water testing providing wrong inaccurate results. Test said chlorine was three times too high 12.31, and I needed 5 lbs 8 oz of alkaline. Monday June 29, 2020 water test at a competitor's store showed I needed 1 gal of chlorine and 5 lbs of alkaline. I put those items in pool that afternoon. After getting test results from your Port Orange FL store I took same pool sample to competitor for test. Their test results, using standard test system, show ... read more
Business response:
Dear Valued Customer, Thank you for taking the time to share your experience. We are sorry to hear you had a frustrating experience in our store. We’ve shared this feedback with our leadership team, and hope that you’ll give us another shot to earn your trust. Regards, Leslie's Customer Care Team
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open at 9:00 a.m.
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