This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Had Leslies come out for warranty repair on my pool pump. The tech called stating that he couldn't get the power to go back on. He was in a hurry to go on his vacation and told me to call back on Monday. Prior to the tech coming out, the circuit board was working fine. Another tech came out the following week and said that the circuit board was bad. Talked to the service manager and stated that it wasn't their fault and they will not cover the cost of fixing the damage their tech did during the repair. I will never use or re... read more
Business response:
Dear Valued Customer, Thank you for reaching out to share your concerns. Customer satisfaction is always our ultimate goal, and we are dismayed to have fallen short of your expectations. A member of our Service Team leadership would like to reach out to you to discuss your experience and work toward an agreeable and swift resolution. We thank you in advance for an opportunity to make this right and we look forward to another chance to exceed your expectations. Sincerely, Leslie’s Customer Care Team
I have been waiting on my refund from your credit card debacle last week.Today makes the 5th business day and I still don't have my money back.I get told something different every time I speak to someone different.I would like the number to your accounting department&your credit card merchant.This is has caused enormous financial strain.I will be filing a complaint with the BBB and contacting an attorney.This is theft!!
I think Leslie's Pool Service and Repair is the worst ever!!!!! We bought a new pump this is the 4th time they have came out. SERVICE comes out to tell me they need get with the store and district manager to order parts. Really WE WANT A NEW PUMP we paid for NOT PARTS Days and days go by then we set up another date to come out and guess what they called said (every time this happens) the parts did not come in. So Sorry We have waited took off work and paid $8000.00 dollars (had to take out a loan) and now guess what were wai... read more
Leslies Service and Repair Department is by far the worst I have ever encountered in decades of owning a swimming pool. I have bought chemicals from Leslies in the past and this year tried to use them for all my pool needs. BIG mistake. Their service department and technicians perform only the barest minimum of what needs accomplishing in opening and closing pools, they dump a substantial amount of the work and obligations on the homeowner, their technicians are poorly trained, appointments are missed or incomplete, and thei... read more
Business response:
Dear Valued Customer, Thank you for reaching out to share your concerns. Customer satisfaction is always our ultimate goal, and we are dismayed to fall short of your expectations. A member of our Service Team leadership would like to reach out to you to discuss your experience. If you prefer not to continue the conversation, we appreciate your initial feedback and hope for another opportunity to earn back your trust in our business. We apologize for your experience, and look forward to another chance to exceed your expectati... read more
Just to let you know Charles and Stacy in the Port St. Lucie store a great Great you at door and say welcome to Leslie always help me find stuff. You keep going back to the store all the time A plus in my book thank you again **** *******
Business response:
Dear Valued Customer, Thank you for taking the time to let us know about your experience at our Port St. Lucie store. Customer service is extremely important to our business, and we love to hear when our store associates are providing a great experience. We will let the district manager, and the regional vice president know about your comments so they can know that their associates are doing a great job. Thank you again and please let us know if there is anything we can help you with. Best regards, Leslie's Customer Care Tea... read more
I purchased the jacuzzi salt cell system over a month ago. I waited 2 weeks for the install guy to come, he came and was unable to install because the lady at the natomas store didn’t sell me the chemical release valve. I then purchased liquid chlorine for the time being. The installer said he was from roseville and was swearing at me and throwing cigferettes all over the place so I called and complained. Finally I got another installer 2 weeks later. It’s a 40,000 gallon pool so I first added about 13 bags. I got it tested ... read more
Business response:
Dear Valued Customer, Thank you for taking the time to share your feedback. Customer service is very important to us, and we are disappointed to have fallen short in this case. We would like the opportunity to investigate this further and make it right. Please contact us at 1(800) 537-5437 using extension 4260 where a member of our team would be happy to create a case and assist in getting your concerns addressed to the correct member of management. Sincerely, Leslie's Customer Care Team
I am not a pool owner. I purchased an above ground pool and was told I would need to purchase Chlorine for the pool. The pool arrived on Monday 07/2. I went into Leslie pool in Manteca, CA to purchase the chlorine and asked questions regarding how to maintain the pool. On 07/02 I fiiled the pool only to find on 07/03 that there was a hole in the pool. I never added any chemical. On 07/03 I drained the pool to return it and on 07/05 I proceeded to return the chlorine to Leslie in Stockton, CA. I was greeted by a man. I explai... read more
I took my Polaris pool cleaner to the Sandy Springs, GA Leslie’s location for repair. After extensive ($270.00) repair I picked it up and placed it in my pool. The Polaris still wasn’t working well. On one of my many trips to buy boat loads of chemicals at Leslie’s and water testing they told me to bring it back in. I did and received a phone call telling me it was just a clog and I could pick it up. There would be no charge. When I went to get my Polaris the kind employee went behind the repair desk but couldn’t locate my P... read more
I do my pool maintenance care with products purchased at Home Depot or Wal-Mart. This year, however, I was faced with a difficult chlorine issue. My pool would not maintain the chlorine level. The 1-800 number I usually call for help with problems kept sending me out for "professional" testing and Leslie's is the only one in the area that tests with the "spin test". Everytime I went in, Leslie's would give me different advice on how to solve my problem - which they said was algae - and criticized the shock product I use. Not... read more
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com