This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
If anyone bought chlorine 3-13-19 I would definitely check to make sure you actually have chlorine! When we took the jug back up to the store they treated my father like he was an idiot. He said he had the jug they gave him in the car to prove it, and the manager told him it was illegal to bring it back into the store. The substance they gave us had no smell at all. We have been customers for years and never had any issues. The fact that the manager acted as if we were either lying or stupid was very alarming. I would never ... read more
Business response:
Dear Valued Customer, Thank you for taking the time to tell us about your retail experience. Your comments were very alarming and we sincerely apologize for the service you received. As you know, a member of our retail leadership has contacted you in hope of a swift resolution. Thank you for your patience and understanding, and we look forward to another chance to exceed your expectations. Sincerely, Leslie’s Customer Care Team
I purchased a pool cover from Leslie's Pools on Sept. 23. The promised delivery time was 10-14 days. They charged my credit card on September 24. After a month of waiting I started to call to see where it was. Finally after two calls and two e-mails a cover arrived on November 2. It was the wrong cover! I called on November 5 to get a refund because I couldn't wait another five weeks for a cover. They told me that they couldn't refund it because the box had been opened. (How would I know it was the wrong cover if it wasn't o... read more
Business response:
Dear Valued Customer, Thank you for taking the time to share your online ordering experience. We pride ourselves on excellent customer service, and your experience is concerning. Someone from our customer care team will be reaching out to you privately to outline the details of a resolution. We thank you for your initial feedback and hope you will give us another opportunity to exceed your expectations. Sincerely, Leslie’s Customer Care Team
I purchased a new Jacuzzi Salt System and Pentair speed pump from the Leslie,s Pool Store in Mt, Juliet TN. the first part of August 2018. After it was installed I had trouble keeping my pool from being GREEN! I would take a water sample into the store every few days for weeks! Was told each time to add chemicals. And over a period of almost 1 1/2 months spent over $300 dollars in chemicals. With no results. The store manager claimed that my pool was testing normal chemistry. Told me this many many times!!! And he did not kn... read more
Business response:
Hi *****, We are so sorry to hear about your poor experience with our company. We pride ourselves on our expert knowledge and friendly service and it sounds like we fell short of those expectations for you. Thank you for bringing this to our attention. We will be taking swift action to correct this deficiency, and someone will be contacting you asap. Sincerely, Leslie's Customer Care Team
I purchased a pool filter and pump over a week ago because mine had died. We had a member of your service team come evaluate the property and give us an assessment so we then purchased what was needed to ensure the pool was ready for Labor Day weekend and didn’t turn green. Now we find out that they entered the wrong address and the package was delivered to a different town in Long Island. I’m now having to go a third weekend in a row without anything to filter the water in my pool. They keep saying they’re going to find my ... read more
Business response:
Dear Valued Customer, Thank you for taking the time to write about your experience. We pride ourselves on excellent customer service, and your experiences are concerning. We would appreciate any opportunity to make it right. As you are aware by now, our customer care team has reached out to you directly to resolve the situation. The equipment has been delivered and is scheduled for installation this week. We will investigate the circumstances surrounding the delay and correct it immediately. We sincerely apologize for the ov... read more
Rude Obnoxious condescending. Never in my entire life have I been treated as rudely as this place. Stear clear of this place.
Business response:
Thank you for your valuable feedback and we apologize for the experience you had in one of our stores. We pride ourselves on excellent customer service, and the circumstances you are describing are concerning. We would like to address this situation immediately but we need some more details - Someone from our Customer Care team will be reaching out to you directly within 24 hours. Sincerely, Leslie’s Customer Care Team
Ultra Postive! Leslie's Pools at Mall of Georgia. Have been going to this location for the last several years. The new manager for this past year (Brittany) and the new Asst Manager (Shannon) are outstanding! They really go above and beyond to help you. As in past years, I have had significant issues trying to get my pool water just right at the beginning and even during the season. Brittany has gone far above and beyond to help me understand not only what I need to do but how I need to do it. Shannon is also very knowledgea... read more
Business response:
Thank you so much for taking the time to let us know about your experience at our Buford location. Customer service is extremely important to our business, and we love to hear when our store associates are providing a great experience. We will share your feedback with the leadership for that district and region and how our associates made a positive impression on meeting your pool supply needs. Please let us know if there is anything else we can help you with. Thanks for Swimming!
One of the worst customer service experiences I have ever had. After spending money on a new filter with them and then having it not work properly, taking the water to get it tested numerous times, calling the service department being put on hold then finally speaking with someone only to learn they would need to have someone else call me to schedule a service appointment, never receiving that call. Calling the local store for help to which the manager basically told us he didn't need our business and was not willing to help... read more
Business response:
Dear Valued Customer- Thank you for taking the time to share your feedback with your service appointment. We pride ourselves on excellent customer service, and we are disappointed to hear of your less than stellar experience. We would like to address this directly- would you be willing to talk with someone from our team about your experience so we can better address your concerns? If so, please provide a contact phone number (or your email address) and the best time to reach you. If you prefer not to continue the conversatio... read more
nothing but a plus service. i had bought a pool cleaner threw them years ago. brought it to pich a penny who wanted 225.00 dollars to repair it. brought it to leslie pools for a second opinion.. one of the associates at leslie pools saw it an took my treads off an says this is your problem. they explained how it was run an why it was doing the way it was doing..being sckepticle. i brought it home the mx 8 runs like it took it out of the box.
Business response:
Hi *****, Thank you so much for letting us know about your experience at one of our retail locations. Customer service is extremely important to our business, and we like to hear when our store associates are providing a great experience. I'm so glad our team member was able to solve the problem with your cleaner with just a simple fix. Please let us know if there is anything we can help you with in the future. Best regards, Leslie's Customer Care Team
I went in to Leslie's pools and was completely ignored by the female attendant. Not hello,Not be right with you nothing she was to busy flirting with the guys she was helping. Then another customer game in and she helped her while still helping the 2 guys. This was about 10 mnutes, so I just left. What happened to customer service? Shame on them. My business will be taken elsewhere.
Business response:
Dear Valued Customer - Thank you for taking the time to tell us about your experience in one of our retail stores. Customer service is very important to us and your comments reflected dissatisfaction with our performance and an overall disappointing shopping experience. We would like the opportunity to continue the conversation about your experience. Would you be willing to talk with someone from our team about your experience so we can better address your concerns? If so, please provide a contact phone number and the best... read more
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com