Leslie's

Eric M. 

on BBB

8 years ago

I was disappointed how they diagnosed and handled a repair to my heater. I had them come to repair our pool heater which would kick on, but after the burner lit, would immediately turn back off. The first visit ($150) diagnosed the problem as the motherboard. It was replaced but did not fix the problem. The second visit (no charge) diagnosed the problem as the internal gas value ($500). This was replaced ($130 in labor) and was operating when they left. Less then a week later the same problem returned. They responded (no cha... read more

Estate of Deborah Wachsman L. 

on BBB

8 years ago

I am the Executrix for an estate. The Estate has a home that was vacant for nearly 2 years due to illness and subsequent death of the owner. As part of preparations to sell the home, Leslie's Swimming Pool Supplies was contacted to evaluate the pool and prepare it for use. They had "winterized" and "opened" the pool for a number of years prior to the owner's death. I was told that they would not service the pool because it had not been serviced for an extended period. When I asked to be sure I had heard correctly, the person... read more

Brad E. 

on BBB

8 years ago

Wife went in to the store to just get some flock and shock, gave a water sample and was told that she needed "Leslie's clear aid' the manager and employee was arguing on how to use it. We brought the crap and ran pool for 3 days, now it looks worse than ever. They upswell to sell stuff that is bad for your pool . Oh yea then they have a no refund polices. Thanks Leslie's my memorial weekend with a cloudy pool. They upsel , and now I'm going to have to drain my pool . I wish I would of seen the rating before I used this compa... read more

Holly 

on BBB

8 years ago

Absolutely the worst pool service I have ever used. They don't show up when they are supposed to. If they do show up, they don't fix the problem. I am currently trying to get them to come back, yet, again, for a simple service call to clean filters. Their cystomer service is horrible. Their telephone call involve marathon hold sessions. Then there is always an excuse as to why they haven't shown up. I will never use them again. 

Loren 

on BBB

8 years ago

Needed to have a filter replaced. They gave me an appointment between 8 a.m. and noon comma but did not show up until 2 p.m., then told me they needed to charge me $74 but come back on another day for install. Uninstall day, only 49 of those dollars was applied to my bill. They were scheduled between noon and 5 and showed up at 5:30. I had to leave for work at 6. Came home to leaky pipe, their new Plumbing made the rest of my equipment inaccessible, and a major leak somewhere (massive bubbles burst out each time the pump tur... read more

James A. 

on BBB

8 years ago

One of the sales personal come from the back of the store and asked me if he could help me. I said I needed a water sample done.he the noticed I had a gun on my side and asked if I could strap it down, I said it didn't have a strap. He then ask me to take it to my car. I told him it was my right to carry, that he didn't have to worry about me coming back to any Leslie's stores any more. And that I would tell everyone I know. This is the Evans #*** in ******* **. phone number ************ 

Brittany 

on BBB

8 years ago

I had a terrible experience with Leslies Pool Supply and will NEVER return. They continued to charge me and give me incorrect instructions for treating my pool. They took advantage of me knowing that I was a first time pool owner. DON'T USE THEM EVER!!!! 

Candy T. 

on BBB

8 years ago

I have been a customer of Leslie's Swimming Pool Supplies for over 10 years and after my experience on 4/12/17 I will take my business elsewhere. On 4/3/17 I purchased an inground pool cleaner through their company's website for $325, a few days later I saw that **** ****** ***** ***** was selling the same model for $278.21. On 4/12/17 I took my unused inground pool cleaner to our nearest leslie's store (15 miles away) to return the item. The clerk told me that since the merchandise was purchased online I had to call their 1... read more

Traveling man 

on BBB

8 years ago

Worst service Ever !! Worst service ever! They are completely incompetent, rude and unprofessional. Not only did they leave the job unfinished with parts all over while I was in the house, they turned off a bunch of breakers because they did not know what they were doing. This, included turning off my watering system so since they didn't send anyone back for three days, all my plants and grass died. Second guy who finally showed up was just as incompetent, brought the wrong part and my pool is still not fixed. All this becau... read more