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Leslie's
- Pool & Hot Tub Service
- Norwalk, CT
About this business
Leslie's Pool Supplies, Service & Repair is your trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories, and pool inflatables and floats. We have the solution to all your pool and spa needs. Every Leslie's store offers Free In-Store Water Testing and Free In-Store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or download the Leslie's Pool Care App. Join the Leslie's Rew... read more
Location details
151 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Received only one item in a 2-pack. Spent 51 minutes on the telephone waiting for first, then second rep. Apparently Leslie's systems showed that only one item was shipped. Rather than immediately sending the second item, the response was "we'll look into this to see what happened. This of course is an internal issue - should not be my problem. TERRIBLE CUSTOMER SERVICE!
Business response:
Dear Valued Customer - Thank you for taking the time to tell us about your ordering experience. Customer service is very important to us and we are disappointed to hear that you were less than satisfied with this interaction. Would you be willing to talk with someone from our team about your experience so we can better address your concerns? If so, please provide a contact phone number and the best time to reach you- or, if you prefer, your email address. We thank you for your initial feedback and hope you will give us anoth... read more
In addition to being a new ******** ***** Arizona resident, I'm a first-time pool owner as well. Our former homeowner recommended our local Leslie's as a good resource especially if I was not going to retain a weekly pool service. Sue and her colleagues at our local Leslie's have always been very helpful and welcoming even when I showed up more than once-a-week for complimentary water testing and advice despite my pool chemistry ignorance. Furthermore, they have never been pushy and/or unnecessarily up-selling me. After rece... read more
Business response:
Thank you so much for taking the time to provide your feedback! We love to hear from our customers, especially when we were able to successfully resolve a potentially bad experience. We look forward to exceeding your expectations while serving you and all your pool needs in the future. Warmest Regards
I feel deceived and misled by Leslie's Pool. Last week I went into Leslie's retail store at 90th and Shea and inquired about buying a new pool pump and filter-and was told by Chris, the assistant manager there -who also wrote it down at the time-about the sale prices and the "special" that was also posted nearby stating: "Free Installation" and an extended warranty on the Jacuzzi Pro Grade Cartridge Filter. I returned yesterday and said I wanted to purchase the filter and the manager Eric wrote it up. In the process the "Fre... read more
Business response:
Thank you for your valuable feedback. We apologize that the details of the installation were not clear and we would like to discuss this with you further. Someone from our Customer Care team will be reaching out to you directly within 24 hours. Thank you for your patience while we work towards a satisfactory resolution. Regards, Leslie's Customer Care Team 1-800-LESLIES
Today I called and spoke with the woman who just took over the business. The only thing I got out of my entire conversation with her is " we have a new computer system, it's not our responsibility to keep up with your purchase"... REALLY? She said they don't keep records there.... what about an audit? What proof do you have about my purchase? She was NO help at all and very abrupt. I'm so angry.
Getting the run around the store and the corporate office. We purchased a Hayward Goldline salt cell from the store, brought back in 18 months, it has failed again in 14 months and now they are telling us that they not only do not sell Hayward Goldline but even though we have the original receipt with the correct SN # - both with the same product name AND model they are denying our warranty as it's an older product. They also claim they have never sold/carried Hayward Goldline. Funny in that we have an original receipt to pr... read more
This is my first review ever! But after my experience I had no choice but to write a review…I have been a customer of Leslie’s for many years and they have been great for everyday supplies and such. However, if you are planning on making a bigger purchase, beware! I purchased a pool cleaner for $970 about 4 years ago with the understanding that Leslie’s has a lifetime free labor guarantee and all I would have to do is purchase the broken part. Well, after 4 years my cleaner broke so I took it to my local Leslie’s store. When... read more
RIP OFF ALERT - They did a warranty replace on a pool pump motor 4 months ago. The cheap replacement burned up today and the won't warranty the replacement.
Horrible service.They would not replace a motor I had under warranty they are crooks. They want 400 for a brand new motor when we still have a warranty for the one they last brought from under a year ago. We do not have the money to waste on this and are barely able to stay in our house as is. it would be appreciated if Leslie's could honor their end of a deal with a pool contractor for a warrantied motor but it appears they are not capable of it.So essentially, we had a contractor out for the motor within a year, got a new ... read more
Another unpleasant interaction with the new manager at Leslie's on Silverbell in Tucson. She makes me feel stupid for asking for what I came in to buy. She's gruff and surly. Today, she told me I was using Fresh N Clear wrong. So I read the instructions that are printed on the package out loud, which are in line with how I use it. She walked off saying "Well, I guess you don't need my help then." I won't give her any more opportunities to irritate me. I DID like the prior manager and help, and would happily return if I ever ... read more
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.7 star rating with 224 reviews.
When is Leslie's open?
Leslie's is closed now. It will open tomorrow at 10:00 a.m.
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