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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is to inform you that my husband and I, are no longer willing to continue our membership with The Diamond Resorts due to following reasons; 1) Frequent misrepresentations of the information by Dimond Resort's representatives during every meeting which this was stated and admitted by representatives themselves. 2) Force full frequent attempts by representatives to sell more points on every vacation, when we continuously informed them that we are not interested to purchase more points. 3) Company representative assurance ... read more
Business response:
Thank you for reaching out to us, Ramsina. We have assigned a case manager to reach out to you via email within 7 business days to further assist your concerns. If you have any questions in the meantime, please reach out to our team at *****************@diamondresorts.com. Keep a lookout for our message in your email, thank you. -JA
I am a Platinum member of the Hawaiian collection & Cabo Azul. I like the resorts but the marketing and customer service is terrible. I have written several emails over the years but have NEVER received a response. I have also had a major disagreement with marketing and like a recent review finally received a call from a person located in England. They refused to send me a copy of the supposed tape recording with the quality manager. Also, I just returned from Maui and while I was there (I did not attend a presentation!) tw... read more
Business response:
Hi Michael, we appreciate you expressing your concerns as it allows us the opportunity to help our members with any issues. One of our specialists should be reaching out to you within the next 3 business days to discuss this further with you. In the meantime, if you have any questions, please email us at *****************@diamondresorts.com Thank you. - GP
Like many, many of the complaints here, we have the same: Lies, deceit, and absolutely NOTHING from their 'case managers'who, by-the-way, was located in England (we are in Texas) making trying to business very difficult. Emails and phone calls not returned and their own people saying "Those are minimum wage people and are incompetent". That is the most truthful thing I have heard from a Diamond employee. I don't know how these people sleep at night or look themselves in the mirror. Despicable is being kind when used to descr... read more
Business response:
Hi Fred, a case manager from the Las Vegas Corporate office has been assigned to your case. They should be reaching out to you within 3 business days. We've been in contact with you via Facebook and you can message us there if you have any questions in the mean time. Thank you. - GP
I have been trying to get a hold of Diamond Resorts International about their wonderful Transitions Program. I've heard good things about it, but the one time I was able to get a hold of a real person, they immediately put me on hold without helping me at all. My deceased mother's timeshare was fully paid for over twenty years ago. The timeshare is in perfect status as she never missed a payment. Despite this, I've left message after message after message with them, but they've never called me back. I understand they're busy... read more
Business response:
Hi, Brad. Please send your email to *****************@diamondresorts.com with the account details so we can go over your options. Thank you and we look forward to hearing from you soon. -HN
It's a shame that one has to rate this starting with one star, which could imply 1 out of five (stars) is merely poor, as opposed to zero stars, implying totally & absolutely inadequate. We purchased a sampler on Sept. 24, 2019 & upon closer inspection found this to be misrepresented. We contacted DRI on 10/12 & were promised a return call from "upper management" within "7 to 10 business days". It did not happen (!) so we called back (speaking to the same individual) on 10/25 & again promised a call back either the same day ... read more
Business response:
Ada, I want to assure you that we are actively working on your case and you will be contacted shortly once all files have been reviewed. Please bear with us as we thoroughly investigate this; we're here to help via email as well at *****************@diamondresorts.com. Thank you. -HN
Based on my current experience having bought a sampler package this year I would say Diamond resorts failed in costumer service they are deceitful, no integrity, unaccountable, no flexibility, worse accommodation , see people and family nothing but a bank account to profit from and keep their business moving. They will amaze you with their stories and video showcase how beautiful life can be when you travel but in reality the moment you hold that phone and book something they will stress you and treat you like they control y... read more
Business response:
Armielyn, we're disheartened to hear about this and would like to discuss this further to hopefully have you enjoy your membership once more. I've forwarded your concerns to the Sampler team and will have them reach out to you shortly. In the interim, we're also available at *****************@diamondresorts.com should you need any assistance. -HN
This is a scam. They LIED everything. We are having sleepless nights, stressfull days and nights thinking over this. It is really affecting our physical and mental health!! Contacted them regarding the cancellation of our account but they always forwarded us to this "Hospitality Team" that will NEVER give you a call nor email. They are just dodging you always!!
If i could put negitive stars i would say - 10 nothing but lies every time we sit down with a sales person. What a surprise the last sales person steered you wrong theres something funny looking in what you accually own im not sure why the last sales person would have told you that. If you like i can get this fixed up for you just 20,000 or so more . I'll always be here for you just call. This is just some of the bull that i have heard from them. Last time was if you make this purchase you will be set up and be a gold member... read more
Business response:
Hey Brent, I'm sorry to hear your concerns. I have located your account and will have a case manager reach out to you within 7 business days to address your concerns sufficiently. Please feel free to reach out to my team at *****************@diamondresorts.com if you have any questions in the meantime. -JA
We are looking to purchase a time share and signed up for their Hawaii offer for the week of 10/2. We purchased many excursions and airfare to Maui. Three weeks before our departure my wife suffered a Heart attack and was hospitalized. Her cardiologist advised us not to take the trip so we canceled. We were refunded all of our airfare, excursions and lodging EXCEPT ONE ! Diamond resorts. When I called the, customer service was the rudest most arrogant individuals I have ever spoke with. (Takesha) (Kevin, her manager) immedia... read more
Business response:
Hey Thomas, I regret to hear this. I was able to locate your reservation in our system and I will have a team member reach out to you very shortly to further assist you. We look forward to resolving this. Please reach out to us at *****************@diamondresorts.com if have any questions in the meantime. -JA
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,681 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is closed now. It will open at 9:00 a.m.
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