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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rating is Zero stars to negative stars. Attended an owner update here in Phoenix last Sunday and they tried to get me to convert my fixed week to points and pay $14K. They showed me on paper that my week had no value and if I transitioned to points it would be worth $56K. They acted like I had missed notifications from Diamond even a certified letter advising me I needed to switch to points (The Club) and they would see if they could open that window for me to convert. What a bunch of BS. I have a deed and they are trying to... read more
Business response:
Hey Betsy, we appreciate your constructive comments as it helps us evaluate and aids us in improving our training. We were able to locate your account and will have a reservations agent reach out to you shortly to assist you in booking your vacation certificates. Please reach out to us at *****************@diamondresorts.com if you have any questions in the meantime. We hope we're able to make up for any inconvenience with an amazing stay! -JA
The timeshare offer from Diamond Resorts is a terrible investment. It will sound great, but there is a reason they don't give a price for the package till the very end. Do not let them hard sell you into something you don't really want. Do the math and have the guts to say no. And when you say no and they come back with a better price, ask yourself why they didn't start with the better price. Answer, because they are not looking out for your interests at all! They play "good cop, bad cop", and by the end it feels very much l... read more
Business response:
Hey Jason, we were able to locate your account and sent this concern to our Vice President of Sales at Mystic Dunes to address appropriately. We appreciate you reaching out and bringing your experience to our attention as it helps us evaluate and improve our training. We genuinely hope you allow us the opportunity to present a better experience in the future! -JA
They are sales people who use tactics such as not disclosing all of the terms and information for what they want you to agree to. They also use empathy and attempt to persuade you in order to obtain your credit or debit card information in the hopes you get something in return. This is a scam that preys on people's emotion and lack of knowledge about their industry. They are people with no remorse or ounce of a conscience who only care for their own personal gains and it would be best to continue to walk away from them at al... read more
Business response:
Hey Ryan, we were able to locate your account and sent your concern to our case managers for further assistance. We will have a case manager reach out to you within 7 business days to address your concerns sufficiently. Please reach out to us at *****************@diamondresorts.com if you have any questions in the meantime, thanks! -JA
James Dinnall, the GM hung up on me, there's more!!
Business response:
Hi Scott, upon reviewing your account it is my understanding that our General Manager has approved for a full refund for your stay. I've also sent your review to resort management to confirm the events you mentioned; if it is true, we will definitely work to appropriately correct the issue. Please feel free to contact us at *****************@diamondresorts.com if you have any questions or additional comments. Thanks! -JA
I do not like Diamond Resorts for their lack of communication. My parents are retired and live on a fixed income. They have been Diamond Resort members for a very long time. Every single time they use this service to vacation they get cornered into "upgrading". They've upgraded twice already. A few weeks ago they got invited to "lunch" in Atlanta Georgia by Diamond Resorts. By the time they left they bought into yet another program for the next 10 years!! They are 76 and 73. My sibling and I disagreed with this new plan and ... read more
Business response:
Karen, I'm more than happy to get your parents in touch with the proper team. Can you send an email to *****************@diamondresorts.com with their membership number and full names so I can fully assist? -HN
Diamond Resorts are criminals and use every tactic they can to attack and get you to sign on the dotted line. Then when things change with your finances they will not help you at all. They always say there is nothing they can do. And now that ownership has changed the service you receive is horrible. I need to speak with someone who is not reading a script. The last presentation my husband and I attended they kept us over 3 hrs. We kept telling them no (we cannot afford the points we have now). After having to tell the sales... read more
Business response:
Sandra, I appreciate your comments and will use them to further improve team member training. Your concerns have been forwarded and a case manager will contact you within 3-7 business days to discuss them. Feel free to reach us at *****************@diamondresorts.com if you need any further assistance. Thank you -HN
If it's possible I would give 0 stars. After being pressured decided to take one of their points program while on vacation. Did not get to read through contract before signing. Did not realize only had 10 days to get out of contract cause that was not highlighted. Was still on vacation when I got a chance to look at the contract was 12 days. Kept asking before to see a points table for the resorts before signing kept getting the run around. Realize the points are of limited value have been asking them to come out, no options... read more
Business response:
Hi Thema, I was able to locate your account using the information provided and will have a case manager contact you within 3-7 business days to discuss your concerns. In the meantime, please feel free to contact us via email at *****************@diamondresorts.com should you have any additional queries or comments. -HN
We were promised in writing a sales presentation lasting XX-XXX minutes in return for a gift card. Our time in the preview center lasted over 155 minutes and we were treated badly by a guy named Mike when we complained about the lack of timeliness we had been promised. His reply was that by not buying we had cost them money!
Business response:
Hey Margaret, we value your vacation time and we're sorry if the presentation lasted a bit longer than the estimated time. We were able to locate your account and will have a case manager reach out to you within 7 business days to address your concerns promptly. In the meantime, please forward any concerns to us at *****************@diamondresorts.com. Thank you. -JA
I hate Diamond Resorts. The sales people are deceptive and don't take no for an answer. We rarely get to use ours because when we actually have the time and can afford to get away, there is nothing available for us to use our points. It's funny that if you call the resort as an outside customer the rooms you want are available, but if you try to use your points as a member ots completely booked. My husband and I started out with the sampler pack. We were there all day and didnt leave until well after close. We were apprehens... read more
Business response:
Hey Misty, we were able to locate your account and sent this concern to our case managers to further assist your cancellation request. A case manager will be reaching out to you within 7 business days. Please contact us at *****************@diamondresorts.com in the meantime if you have further questions or concerns. -JA
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,681 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is open now. It will close at 6:00 p.m.
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