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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a 13 year DRI owner, I've been mostly happy with with my DRI ownership points package. However, Diamond has reached a new low for owners in my eyes and I'm very disappointed. The last 2 times I've tried to use my OWNERSHIP points to book a resort, Diamond's website listed the property as having no availability. Then after a quick Orbitz search I find that the property is available with multiple room listings if I would like to rent. I've called the customer service to inquire about this practice/policy and they tried to t... read more
Business response:
Hi, Domenic. We are honored to have had you a member for 13 years and thank you for your loyalty. Availability on third party booking sites is due to the fact that we have separate inventory for members and rental guests. When members are not utilizing their weeks/points, renting out the rooms to guests allows us to maintain the property and prevents member's maintenance fees from skyrocketing. If you'd like to, I can have a team member call you to help you plan your next vacation. Please email us at *****************@diamon... read more
They lie consistently to your face during presentation, you cannot get away from sales people, an owners update is not an update at all just another sales mod to sell you more points. Our maintenance fees have risen so high, we can no longer afford, all other fees like upgrade room went from $75. To $150. This year takes more points to book a room. Can not use points for car rental or airfare those were taken away a few years ago. It's just out of control, as elderly disabled Americans citizens are medical bills are more imp... read more
Business response:
Hi, Carolyn. If you are interested in making a request to relinquish all or part of your vacation ownership, please contact our Transitions™ team by calling 1.855.342.3689. Our conditions to apply are the following: - You must have no existing loan balance or other lien encumbering the vacation ownership. - You must be current on the payment of all maintenance fees up to the year for which you are relinquishing. - Participation with a timeshare exit or resale company or firm may negatively impact your ability to apply for Tr... read more
Shady sales practices. No value for resale. Should not have to cost to return points when it's been paid off for years but you can no longer travel. Politicians are bought by business!
Business response:
Hi, Bonnie. I'm sorry to hear your dissatisfaction with your membership. If you are interested in making a request to relinquish all or part of your vacation ownership, please contact our Transitions™ team by calling 1.855.342.3689, emailing ***********@diamondresorts.com or by logging in and visiting the Transitions section of the Member Area. Thank you. -GP
I wish I could give a negative star rating. I have never been so disappointed by a company I have done business with. Here is my story. When my wife lost her job about 3 1/2 years ago, I lost about 2/3 of my income. We contacted everyone we could about working with us so we wouldn't lose our home, and many other companies offered help, many others except DRI. Of course DRI continued calling us trying to sell us more, and every time I asked to speak to someone who could help us, and every time I was told they would have a man... read more
Business response:
Hey, Samuel. I understand your frustrations and can assure you we care. I have assigned a case manager to you and a team member should reach out to you in the next couple of days. Thank you. -GP
No words to describe the lack of concern and customer service with this company. My wife and I have been owners for years and recently attended a presentation in Mexico where the sales person Michael told both of us that our maintenance fees would be reduced permanently if we bought a sampler plan. He flashed a piece of paper showing a lower maintenance fee, but we just got our statement on 12/1 and our maintenance fees were not lowered. Not only did they lie about this, but they also told us we could use the sampler to go t... read more
Business response:
Hi, Karim. I have been informed a team member has reached out to discuss your concerns with you. We appreciate your feedback and can assure you we do care and try our best to help our members with any issues they may have. Please don't hesitate in calling us back should you have anymore questions. Thank you. -GP
My girlfriend and I went into this obviously because the award was worth the time. 3 hours in and I wasn't hooked. They had my girlfriend at about 80%. All of a sudden, I become the bad guy because I don't want to take my girl on yearly vacations. They tried to press that on me. I'm a skeptic and some dbags younger than me scribbling down numbers on a blank sheet of paper doesn't do it for me. Every time I said no, they brought in another car salesman with a better deal. If your deal is so good then why is it so hard to sel... read more
Business response:
We regret to hear you had a bad experience with one of our presentations, Chad. It is never our intention to confuse or offend our guests. We will be looking into this and addressing it with our team. Thank you for sharing your feedback. -GP
A scam artist company! There is never any vacancies! Bad business at best!!
Business response:
Brian, I am sorry to hear that you are having trouble booking and had someone from our Member Services team contact you to assist, however we were unable to reach you. We're also available via email at *****************@diamondresorts.com if you need any help at all. -HN
After asking a round of personal questions after I said no, I wasn't interested, the salespeople left the room, walked down the hall and then proceeded to badmouth me on how I lied to them (which I didn't!), their exact words: "she's such a liar!" The whole scenario was EXTREMELY unprofessional, and uncalled for. To assume all personal matters in my life without me telling them, is absolutely absurd. I will never, and I mean, NEVER recommend this company. 1. I wasn't lying. 2. Don't you dare call your clients that, and 3. ... read more
Business response:
Hello Katie, I truly regret to hear your experience. I have located your account and assigned a case manager to reach out to you for further investigation. If you have any questions in the meantime, please feel free to reach out to my team at *****************@diamondresorts.com. Many thanks. -JA
I purchased a timeshare in February of 2001. We paid it out in July of 2009. My husband died in February of 2011, since then Diamond has tried to get me to purchase into the point system. I told them over and over no, that I couldn't afford it. They let me purchased a sample. When that was over, they talked so fast and lied over and over again and told me that if i didn't buy the points, they will take my home and that I will have to pay a lot of money and etc. of course forcing me to buy into the point system!!! They took m... read more
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,681 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is closed now. It will open tomorrow at 9:00 a.m.
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