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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1st of all- don't fall for the free vacation you get for even going to the "2 hour" (really 4 hour) presentation. They give you a code and tell you to pick a place on some website but none of it is Available ever. The activation expires in 60 days and after 59 days there is still no availability so by default it expires Before you can even pick where you wanna go! 2nd of all- be stern when you're in the presentation because you will have to say no a minimum of 6 times before they give up. then they treat you like **** after ... read more
Business response:
Hi there, I'm truly disappointed to hear your experience. I have sent this concern to our reservations management team and we will have a team member reach out to you shortly for further assistance. Please keep a lookout for our call/email. If you do not receive a message, please email us at *****************@diamondresorts.com. I hope you allow us the opportunity to make up for these inconveniences with a great vacation. -JA
DO NOT DO BUSINESS WITH DIAMOND RESORTS!!! STAY AWAY FROM THEM!!! My husband and I have been longtime Timeshare owners and believe it or not we were very happy owners until we got invoved with Diamond Resorts!!!! We had sooo many happy memories with our three children vactioning at Gold Key Resorts in Virginia Beach! When Diamond Resorts took over Gold Key Resorts, my husband and I went to their presentation while vacationing in Virginia Beach and we bought into buying some points. Then the following year is when we got scam... read more
Business response:
Hi, Jeanne. I'm truly saddened to hear about your dissatisfaction. A case manager will be reaching out to you in the next couple of days to further discuss your concerns. We'd like to help and get your vacations back on track. Thank you. -GP
I bought a package at Philadelphia Travel Show last year on 3/10/2019. However, when I called the booking number listed, they said they can't find my package and won't give me any number I can reach the Diamond Resorts. So I went to the website and enter the form, only receiving an email saying "respond ASAP" with noreply email address. I also sent an email to the salesman who sold me the package, he said he would escalate to Reservation Dept. and let me know what's wrong w/o even with his name written down. Now 3 days later... read more
Business response:
Hi, Dana. Please email us at *****************@diamondresorts.com with your full name and the phone number associated with the package. We would love to look further into this and assist you ASAP. -GP
Went with my parents to their annual owners meeting where they were pressured to upgrade to platinum. Not only that, but I was told I had to be on the note/contract as well since I was providing them money for a downpayment. I've asked to be removed from contract and the note as I'm trying to purchase a home (my parents would assume the note and contract) and Diamond is refusing to remove me. Additionally they were supposed to combine this new contract with an old contract and we were supposed to have a total of 53K points a... read more
Business response:
Hi, Brittany. We'd like to look further into your concerns. Please email us your membership ID and the full name under the contracts at *****************@diamondresorts.com - We're here to help. -GP
Diamond resort lied to us we had a presentation with Richard in las vegas he told us if we paid a down payment then we would only have to pay $1100 the first month and then Barclay would take over the loan and it would go back to our original $280 a month . that we didn't have to do anything they would send us the paperwork to sign digitally. After not hearing anything from them we reached out to Barclay they know nothing about it . We have tried numerous times to reach Richard left messages . He will not call us back. And w... read more
Business response:
Hi Javier, this is concerning to hear and I apologize for any inconveniences. I just forwarded your concern to our case managers. Please give them some time to look into this and they will reach out within 5 days to discuss your concerns. Please send any questions in the meantime to my team at *****************@diamondresorts.com. We look forward to providing a resolution. -JA
They promise you the world then do not follow through and scam you out of what was agreed to and promised. They sold me a package at SnowJam in San Diego for a 4/3 hotel stay, 2 ski lift tickets at Heavenly Resort, 5-7 Resort stay, and $100 Visa gift card which sounded great! I went to go book the 4/3 hotel stay and had to negotiate since the hotel I wanted wasn't available, but we came to an agreement, however they never completed the transaction like they told me on a "recorded line" (agent was Christopher Cabo). So 4 days... read more
Business response:
Hi Kyle, I apologize for any inconveniences and will have a case manager review your concerns to ensure this is diligently investigated. Please keep a lookout for our call or email. If you have questions in the meantime, please reach out to our team at *****************@diamondresorts.com. Thank you! -JA
Glad to see I am not alone. Diamond has treated us poorly from day one when they bought out Gold Key. All they care about is my checkbook and pressure tactics. No availability, no willingness to help, no concern for me and my family's hardship. I have tried all sorts of communication strategies and to date all they do is ambush me with phone calls. I have asked that all communications moving forward are in writing. They can't even honor that simple request. Never been so frustrated in my entire life. Worst company I have eve... read more
Business response:
Hi Terrance, I located your account and note you were in contact with a case manager on January 30th in regards to this concern. We have requested for you to provide any document proving your hardship. Once you are able to provide this, our team will review your request for a cancellation. Please provide your documentation to our team at **********@diamondresorts.com. Thanks! -JA
Diamond Resorts is a SCAM. We were told total lies and found out later that the lies we were told are ILLEGAL for timeshare salesmen. We were told that we were given such a "great deal" that they will personally resell the timeshare for us if we decide we don't want to stay.... well, when that time came Diamond Resorts told us that they would never say that??? We owe 10k in a loan and it has destroyed our credit, because we will never pay this loan. We are not giving another dime to this fraudulent company. I am getting read... read more
Business response:
Hi Summer, I note you had a case with a team member from our Hospitality team in regards to this before. We cannot go off verbal representation, however, we will happily review your case again if you can provide documentation from your contract regarding buyback option. You may forward the documentation to our team at *****************@diamondresorts.com. At the moment, your account has gone under foreclosure and you will need to forward any inquires to our Foreclosure Department at XXX-XXX-XXXX or queries can be emailed to ... read more
Diamond resort is a scam! They continues lie to the timeshare holders just so you can go to the next level they're the biggest con artist that's out there my husband and I went to a meeting we were a silver member and they convince us to become a gold member they told us all the benefits that a gold member would have included paying your mentainance fee with your points and all the other things you can do which is a lie! Then I call them after we became a gold member then they said oh no you cannot pay your mentainance fee w... read more
Business response:
Roberta, I hear your concerns and want you to know that we care. Please feel free to contact us directly at *******@diamondresorts.com if we could be of any help. -HN
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,681 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is closed now. It will open tomorrow at 9:00 a.m.
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