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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Diamond used to be a great company. NO MORE! The travel department is answered by individuals in other countries that you can't understand or you have to keep calling to hope for a US representative. They do not transfer you upon request. It is nearly impossible to get any reservations that you want, even when you are a platinum member or have priority due to where you purchased your points. They have changed what they pay for or reimburse so many times since we purchased our points. It is either one of their properties or y... read more
Business response:
Hi Catherine, I'm sorry for any inconveniences. I located your membership in our system and I hope you give us an opportunity to address your concerns. A case manager will be reaching out to you within 5 business days. Please keep your phone on hand and lookout for our call. You may reach my team at *****************@diamondresorts.com if you need assistance in the meantime. -JA
Diamond resorts should never be trusted. Very deceptive company where the consumer is look upon as pray for the for the sales organizations. After being a owner in a time share which I had no problems with for many years . Diamond took over and thing took a turn for the worst. Forget the rise in yearly fees. I was told I needed to make point purchase to protect my interest in a resort which was destroyed in a hurricane. Which I did only to find what purchase was of no value it my next forced sale presentation in fla. I purch... read more
Business response:
Ben, I appreciate you sharing your experience and am dispirited to know that it has not been good. You can reach us at *******@diamondresorts.com - we'd love to be of service to you and help enhance your vacation ownership. -HN
We just want out of our timeshare and we can't even doe we have fallen on a financial hardship... it hasn't even been a month since we had it and because we didn't cancel within 5 days we're stuck paying for something we cannot afford.
Business response:
Hi Kiyala, I have assigned a specialists from our Hospitality team to reach out to you for further assistance. Please note it may take up to 5 business days for us to contact you. Keep a lookout for our call/voicemail and if you have questions in the meantime, email our team at *****************@diamondresorts.com. Thank you! -JA
We attended a sales presentation with promise of a $100 visa gift card. The reps consistently stated that there was "no pressure" and to keep an "open mind". What we experienced was quite the opposite. We made it clear that the timing was not right for us to invest in a timeshare and were met with condescending attitude and repeatedly given unsolicited "advice". At one point, we were offered marriage and financial advice. Super inappropriate and uncomfortable experience. They well exceeded the 2 hour time limit and when I me... read more
Business response:
Hey Aleece, I'm very disappointment to hear your experience and in no way do we want our guests to feel this way. I have located your presentation reservation in our system and assigned a case manager to reach out to you within 5 business days. We would love the opportunity to address this appropriately. If you have any concerns in the meantime, please contact my team at *****************@diamondresorts.com. Thanks! -JA
We went to the presentation today and was told it was 90 minutes when I signed up but when we arrived was informed it was 120. The original sales person was very nice and we told her we were intrigued but would pass, then the next person came and we told them the same thing. We had THREE more after that and I told them I could not be pressured but they continued to send closer after closer. it was almost 4 hours at that place today! If you go, let them know from the beginning you WILL NOT sign up. We made the mistake of show... read more
Business response:
Hi Rick, I was able to locate your presentation reservation in our system. I truly apologize for any delay and exuberance from our team members. I assure you that we will thoroughly investigate this internally and address this. Thank you for leaving this review as it helps us improve our guest experience. -JA
Never accidentally overpay your maintenance fee on line!! I did, now just try and get your refund in a timely manor. I informed them that I mistakenly paid them twice for my annual fees online. I Called the next day and was told by the receptionist that it would be a 5 to 10 day wait for that to happen. Here I am 21 days later and two follow up phone calls, each call advising me that they would contact the finance section and it takes 5 to 10 days for that to process, just be patient. Buying this time share and dealing with ... read more
Business response:
Hi, Tom! We completely understand your frustrations but your refund has already been approved. If you have any more questions or concerns, please don't hesitate in calling us. Thank you. -GP
Having a sampler for diamond resort won't get you any vacations . The person that sold us this sampler made is seem like we had so many options even after we made sure to ask him about 5 times if all the location were included . When it came to book something which had to choose Sedona since nothing is available decided to try Sedona since I live in Arizona . Comes out I speak to 5 different people the first one says their is availability at Sedona summit but then I go and tell him I have a sampler he says oh no there's no a... read more
Business response:
Hi, Gardenia. Thank you for your feedback. We appreciate learning about how we may improve. Please send us an email at *****************@diamondresorts.com with your membership ID and full name so we may have a team member call you to properly assist you with any questions or concerns. -GP
I went on a presentation in Williamsburg at the Greensprings Resort. I arrived on time at 830am and waited for my rep. I was taken into a room with other guest to watch a video. After the video comes the slick talk and scams. I said NO well over 10 times only for them to continue to harass me. I had to leave because it was my daughter's birthday. They took my number and called to make sure I was coming back. I was gone 30 minutes top. My rep called to see when I was coming back. I was met by yet another rep and said NO multi... read more
Business response:
Hi, Larissa. We appreciate your feedback and will share it with our team. Please rest assured that our presentations are not mandatory and you are free to exit them at any given time. If you'd like to have a team member call you, please send us an email at *****************@diamondresorts.com with your membership ID. Thank you. -GP
Diamond Resorts has for almost two (2) years declined to provide my deed to my Polo Towers Timeshare paid off in 2018! I get NO return calls, e-mails from a different person asking for the SAME information already provided (16 people as of 17 Jan 2020) and told than my completed forms have not been received for over two weeks. I received e-mails from three different people in England! They do everything they can to frustrate owners, they lie to owners about the process to obtain the deed to paid-off timeshares and play the s... read more
Business response:
Hi, Bruce. It's my understanding that your requests have been approved. A team member tried reaching out to you on the 22nd to further discuss your concerns but was not able to reach you, so they left you a voice-mail. Please refer to the contact information they provided you with and get back in touch with us as soon as possible so we may assist you properly. Thank you. -GP
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,681 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is closed now. It will open tomorrow at 9:00 a.m.
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