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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ZERO stars!! Stay Away!!! This company is filled with scam artists. They practice fraudulent misrepresentation to get your signature! They answer questions with false information all to get you to sign their contract. Diamond resorts is a business that runs on deceit! It's such a shame that I've lost all trust in a business. I am usually good with getting all my questions covered. But I was bamboozled this time. The sampler package was advertised to us where we can travel to ANY Diamond resorts that members use only to find ... read more
Let me begin by saying I'm a reasonably smart guy. I thought i could match wits with a sales agent. Nope! I'm handicapped by trust and being honest. These sales people are 'professionals'. They are devious, highly trained, deceptive, manipulative liars and thieves. They are very creative. No matter what they tell you, only what is written on the hundreds of pages of the contract maters in the end. There is NO recourse after signing! Their escalation' appeals process is a joke. All they did was recite the contract back to me ... read more
Business response:
Hi, Rodney. I regret to hear your disappointment with our team members. We will be sharing your concerns to our sales team in an effort to better our guest experience. If you have further questions or concerns, please contact our team at *****************@diamondresorts.com. We'd love the opportunity to help you utilize and enjoy your membership. -JA
Watch out everybody. This company is bad bad. They are sharks. They get you in and lay the guilt trip on you. After we wrote a letter to cancel they called and said they get in trouble for us canceling. They make you feel guilty. The finance part is a nightmare. The personnel in that dept are callous and will make your life ****. They will not explain charges on your account. DO NOT LET THEM get your account number. Bad return for your money.
Business response:
Hi, Edward. I am disappointed to hear that you have not been happy with your membership. However, we have a relinquishment program in place for those who want to transition out of your membership. Please contact our Transitions™ team by calling 1.855.342.3689, emailing ***********@diamondresorts.com or by logging in and visiting the Transitions section of the Member Area. -JA
We were lyed to from the start the rep chased us down after we had left...and promised us a free gift anyway so we decided to go to the resort and preview...we drove 15 mins away got up out our warm bed just to be lyed to again...just know this well not be the last time they will hear from me cause I'm seeing the company for racial discrimination.
Business response:
Jennifer, this is very concerning to hear and we'd like to learn more about your experience. Please email us more details as to where this occurred to *****************@diamondresorts.com. Thank you. -GP
The two hour time share gathering turned out to be three hours of extreme sales pressure. When you say no, another sales person enter and the price drops in half. We said no again, another sales person enters. Four different sales people, four different prices. The presure was unreal. They were rude, demanding, and very insulting.
Business response:
I'm sorry to hear you did not enjoy the presentation, Fred. We will share your feedback with the resort sales management team as we continue to work on improvements. Thank you for brining this to our attention. -GP
My timeshare was previously owned by Amber Resorts. Then sold to Diamonds Resorts. I never spoke to diamonds resort until tonight. 1st impression are the best impression and I do not have a vibe from this company. And from reading this reviews I am not alone. I was told that nothing would change. Everything would be the same as amber resort.....NOT! How you go from 5300 points to 1003.5 points! What's with the .5 REALLY! huge difference. Then wait....the last time I received point was 7 yrs ago! I was suppose to receive poin... read more
Business response:
Hi, Gilia. It's never our intention to make our members feel trapped. Please email us at *****************@diamondresorts.com with a summary of your concerns and your membership ID. We're here to help. -GP
Due to the coronavirus, our guest from Seattle is not able to fly to Arizona. And while this reservation was purchased as a "promotion", I contacted Diamond Res.orts on March 7, 2020 which is OVER 30 days ADVANCE NOTICE to cancel this reservation. I'm being told that no, Diamond Resorts will not cancel this reservation. Diamond Resorts is the outlandishly most uncooperative vacation leisure company and chooses to provide HORRIFIC customer service. I attempted to resolve this with one of your Supervisors and she has elected t... read more
Business response:
Hi Carol, we hear your concerns and are temporarily changing some of our policies to provide flexibility during this time of uncertainty. If you booked as a guest, please email your reservation details to ******************@diamondresorts.com and a team member will assist. We hope to have the opportunity to welcome you to one of our resorts soon. -HN
I purchased a Diamond Resorts Sampler Package in 2018. At the time I purchased my plan I was told that I could use my plan for weekend trips, that I had a total of 3 years to use my plan, and that after I went on my first vacation I had access to more resorts domestically and internationally. About a month after I purchased my sampler package I called to take advantage of using my timeshare for a weekend retreat. When I called into diamond resorts corporate office in Las Vegas, Nevada; I was advised that the information that... read more
Business response:
Hi David, we are saddened to learn about your membership issues and will have a team member contact you to hopefully provide more clarification and information on how to better utilize your vacation ownership. -HN
So far, I am glad I did not purchase into the program. I sat through the presentation last July at Ocean Beach Club in Virginia Beach and received the certificate as promised. I activated it and have waited patiently to get within the 60 day window prior to travel before booking. Now I am told there is no availability to book the certificate at any destination. However.... if I go directly to book as average Joe off the street, there is plenty of availability. That available just poofs away as soon as I attempt to use the ce... read more
Business response:
Hi Paul, I'm sorry to learn you're having trouble with booking your certificate and will have someone contact you directly to help. Please be on a lookout for our call. -HN
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,681 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is closed now. It will open tomorrow at 9:00 a.m.
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