Lake Tahoe Vacation Resort

Angela H 

on BBB

5 years ago

I have tried to book to use my vacation package that I paid 149.00 after sitting through a few hour presentation that was only suppose to be an hour or so to be told that those dates were not available and I needed to book 6 months in advance. I tried to book again today to be told I only had 15 options and that all the locations on the website were not available to me with the package I bought. So I chose a location just so I can use my voucher to be told dates were not available unless I upgraded to a better resort for an ... read more

Raj 

on BBB

5 years ago

I had brought the ticket from diamond resort at the event for $200. I was promised I would get the gift card and cruise when I book the reservation. I followed rules per the policy and booked the reservation for my wife , baby and Myself. When I went for the tour in Vegas , i was not allowed to attend the tour and I have been told because I have baby, I can not attend the tour. At the time of reservation i did mentioned about my wife and my baby accompanying me for the tour. Diamond resort is very unprofessional and unethica... read more

Gayle M 

on BBB

5 years ago

I think DRI is as crooked as a question mark!!!!!! In November I decided to pay off the loan, in 2 payments so I sent in a large payment. Instead of applying the excess payment ($330.) to the principle of the loan, they made another payment for the following month first then applied the balance which was only about $160 to the principal. I contacted them 3 or 4 times about it then finally they corrected it. In December I looked at the page and paid exactly what they said was the payoff for that day to an agent. A couple of d... read more

Kimberly M 

on BBB

5 years ago

We recently bought a points package. When we were in the presentation for over the 2hrs, we decided we were not going to buy. Then they talked us into it at about the 3hr mark. We were told we would get enough points for a 14 day vacation. When all of our information arrived in the mail, it now shows a points balance of 5000, which is barely enough for 1 week. Needless to say I am extremely ****** that they changed their paperwork. It is sad that you should have a lawyer present anytime you buy something now. My boyfriend lo... read more

Janet F 

on BBB

5 years ago

We recently made the biggest mistake and purchased a Sampler with Diamond Resorts International while on vacation in Sedona, Az. We are not new to Timeshares, and sales presentations, as we have been owners since 2007 with another company. The presentation we attended last month was the WORST, most HIGH PRESSURED we have ever been to. A few weeks prior to our arrival I received 3 phone calls from different sales reps trying to entice us to attend a presentation with promises of trips, elegant dinners, plane tickets, all of w... read more

Shannon B 

on BBB

5 years ago

I have the Sampler Package from Diamond Resorts International, and it has been the WORST. We were not informed when we purchased the package that we would need to sit through an HOUR plus presentation EACH and EVERY.SINGLE.TIME. we visited. So when we wanted to island hop in Hawaii and stay four nights on one island and four nights on another, we had to book a presentation at each. And they are only available mid-day at times, so forget planning an all-day excursion, because smack in the middle of your day you have to go sit... read more

Annie K 

on BBB

5 years ago

Diamond Resorts is a SCAM SCAM. Please don't fall into this trap of big empty promises. We are not stupid people but they got us. Our advice, while you vacation never go to this meeting. They will get you and I promise you will regret it. I want to spread the word as much as I can. We are members now and can't do anything about it as we won't get back the value of our money but all we can say is for the new People they are trying to get out there. Please don't. Just go rent a hotel and book your tickets online and voila. You... read more

Helen W 

on BBB

5 years ago

I received no empathy or understanding from Customer service. I was told I was told I was confused twice. i found that very insulting. I had explained that the sales person misrepresented the agreement I was about to sign. I was led to believe that I was being given an additional 15,000 points. in addition to the 14,500 points my week represented. I even asked if I could use the points to pay the Maintenance Fee. The sales Rep. pointed to the points they had calculated from my two bedroom week in Club point value. He told me... read more

Regina N 

on BBB

5 years ago

Became a timeshare owner years ago, originally with Sunterra, then Diamond bought them out. All was smooth sailing for several years, but once Steven Cloobeck sold Diamond to Apollo, it had been downhill. Rules have changed, points needed to stay have significantly increased, maintenance fees have increased, there is rarely availability, when you call the company, it is difficult to understand the person at the call center due to English being their 2nd language, have had several incidents of beg bugs, cockroaches, ants, gec... read more