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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Same story as so many others. We purchased a Sampler Package (ie the Sucker Package) at Cabo Azul and were told we would have access to the bank of other timeshares all over the world that Diamond purchases off of other people that we could just pay cash for. We were sold on this because there were only a handful of destinations in the sampler anyway. We live outside of Sedona and have a location in Sedona, so the 1/2 dozen AZ options weren't exactly a deal maker. The fictitious access to other timeshare destinations for cas... read more
Business response:
Thank you for sharing your feedback, Brighid. We appreciate learning about our member's experiences and thoughts as it allows us to learn more about how we can improve. If you need any assistance with booking your next vacation, please don't hesitate in calling us at 877.374.2582 or emailing us at *****************@diamondresorts.com -GP
There are awful. A scam! Liars about most everything that makes it appealing. Mean when you turn them down to buy more points.
Business response:
I am sorry to hear about your negative experience, Thomas. If you'd like to share more details about your concerns, please email us at *****************@diamondresorts.com Thank you for your feedback. -GP
Horrible kept me over the time limit with multiple sales people. I said No! Kept pressuring me I still said no.
Business response:
We appreciate your feedback, Lakeisha. We will share it with our team as we work on improvements. Thank you. -GP
This company is absolute garbage! They are dishonest weasels that scam you out of money!! Our experience with them has been nothing but horrible!! Since they bought out Grand Monarch, we have had issues starting with them not telling us about it. Then we vacationed in Vegas where we were literally forced into buying in to diamond because our account was still with Monarch by telling us about substantial maintenance fee increases if we didn't. They don't ever give you the option to get out of the timeshare even if it is fully... read more
In 2019 we had gone to Vegas and when we were there Diamond roped us in to giving them $150 for a trip back to Vegas and we would get $150 back by going to their presentation for buying into the timeshare. They were also putting us up in a hotel at no charge. I had tried making reservations and was told no on my dates several times. I told them the days of the week we could travel and extended further out then was told they couldn't make reservations that far out. I threw away my paperwork and chalked it up as a bad buy and ... read more
Business response:
Thank you for your feedback, Shawna. We appreciate learning about our guests' experiences and how we can enhance them. I will share your comments with our Sales team as we work towards improvements. We hope you enjoyed vacationing with us. -GP
This company is so infuriating! On December 18th we were in Orlando for vacation and were dumb enough to be fulled by all the big words and empty promises. Before the day was over i began to think twice about our purchase and starting doing some research. I was quickly concerned and in full remorse. I found it on their own website were we had 10 days to cancel and receive full refund. "Cancellation: For a full refund of your Deposit, Owner(s) may cancel at any time within 10 days upon receipt of the confirmation letter (the ... read more
Business response:
Hi there. We apologize for any inconvenience during this process. Please allow the 7-10 business to pass and if a refund is not reflected by then, you may email our team at *****************@diamondresorts.com for further assistance. Thank you. -JA
I would like to report on business practices and techniques that are wrong and illegal by Diamond Resort International. My personal experience with Diamond Resort is that they will not honor their commitments and their contractual obligations. They made claims that as a gold member I would receive 50% off on all scheduled point usage for Diamond properties and did not honor this commitment. They communicated I would receive VIP upgrades on my stays and they did not honor this commitment. They will say whatever it takes to a ... read more
Business response:
Hi, Cordell. I am disheartened to hear about the difficulties you encountered with your membership and will have a team member reach out to address your concerns. The assigned team member will also be readily available to provide any assistance you may need. Please expect to be contacted within 3-7 business days. If you need immediate help, feel free to contact the Member Services team at X-XXX-XXX-XXXX or email us at *****************@diamondresorts.com. Thank you. -HN
Recently went to a presentation in Williamsburg, Virginia. The initial one-hour presentation was done in such a way that those listening were treated as mindless small children. After the initial presentation, the specific sales person proceeded to tell us that they use very low-key sales techniques and no pressure. After another 90 minutes, they were still pushing and pushing us to purchase (although we had told them over and over that we were not going to purchase and had to leave at a specific time). They were insulting a... read more
Business response:
Hi Penny, I'm sorry to hear about your recent sales experience. Your feedback is greatly appreciated and will be shared with upper management to improve team member training and to better serve our guests. I sincerely hope that you had a pleasant stay despite this; if you need any assistance at all, please feel free to contact us at *****************@diamondresorts.com. Thank you for taking the time to share your thoughts. -HN
Hello, I signed up for Diamond Resorts Transitions July 2019, sent in all the required paperwork notarized and the $1k check. In August 2019 the check was cashed. We never got any reciept or other documents stating we were released from the timeshare ownership. Called multiple times with no answers. We were given a different phone number for Transitions but nobody ever answers that number and we are never called back. I have also emailed several times with no response. On the Diamond Resorts Transitions website it says our c... read more
Business response:
Thank you for reaching out, Ryan. We have forwarded your comments to our team and a case manager will be calling you soon to provide you with a status update. If you do not receive a call by the end of the week, please email us at *****************@diamondresorts.com -GP
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,681 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is closed now. It will open tomorrow at 9:00 a.m.
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