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Lake Tahoe Vacation Resort
- Resorts
- South Lake Tahoe, CA
About this business
The Lake Tahoe Resort has an alpine ski chalet architecture. Each unit can be rented as a two bedroom suite with fully equipped kitchen or separated into a one bedrom suite-one king bed with kitchen and full bath and a deluxe hotel unit-2 full beds wtih a full bath and mini kitchen. Kitchen units include a refrigerator/freezer / microwave / gas range / oven / diswasher / coffee maker / toaster / cookware / service for 6 mini kitchen includes small refrigerator / microwave / coffee maker / toaster / service for 4. The telepho... read more
Location details
901 Ski Run Blvd, South Lake Tahoe, CA, 96150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lies, lies and more lies. Save your money and run. Everything they tell you in the presentation (suppose to be 2 hrs. Ends up being 6) is a lie. After telling four people no and trying to leave they offered the sampler package. We explain that we did not book vacations months in advance.. The rep. Guaranteed this would not be an issue and even suggested we wait til the last minute. Our first time trying to use it and we were told there was no availability. I regret ever walking into this place and I am glad I only signed up ... read more
Business response:
Hi Courtney, we are sorry to hear about your experience thus far and will do our best to resolve your concerns. We have located your account and forwarded this to the appropriate team. Someone should be reaching out to you within 5-7 business days to address your concerns. Please feel free to reach us at *****************@diamondresorts.com if you have any further queries. Best regards - HN
DO NOT SIGN UP FOR DIAMOND RESORTS! I signed up for this Timeshare in 2017, and I still regret it every single day. They only give you 7 days total (not business) days to exit the timeshare, and under NO circumstances are can you sell the time share back to them. They will however, take it back without reimbursing you at all and resell it for thier own profit. We tried to exit on day 8 (would have been day 6 if it were business days due to an unforeseen medical emergency, they did not care. Not one of the representives I tal... read more
Business response:
Thank you for bringing this concern to our attention. We were able to locate your account and have assigned a case manager for further assistance. Our case manager will be reaching out to you in 7-10 business days. Please don't hesitate to reach out to our team at *****************@diamondresorts.com with further questions or concerns.
When trying to comply within the 7 day window they give you to exit the timeshare, I was passed around over the phone and emails for 2 months now. Nothing resolved. I am hiring a lawyer. DO NOT SIGN UP FOR DIAMOND RESORTS! Nightmare experience!
I really wish I would have done my homework before making the biggest mistake of my life! I have been a Monarch Grand Owner for 12 years and back in 2011, Diamond Resorts acquired Monarch after Monarch went bankrupt, hence my introduction to Diamond. For years Diamond has pressured, threatened and finally convinced me to purchase a timeshare directly through Diamond Resorts. I must have attended 5 presentations but the last presentation in Virginia Beach they successfully hooked me in to a Silver membership at the cost of $3... read more
Business response:
Hi Stacey, we are sorry to hear about your experience thus far and will do our best to resolve your concerns. We have located your account and forwarded this to the appropriate team. Someone should be reaching out to you within 5-7 business days to address your concerns. Please feel free to reach us at *****************@diamondresorts.com if you have any further queries. Best regards - HN
There was no smaller rating to offer. Diamond resorts are full of criminal sales people. In November of last year My wife and I attended an owner update at the Polo Tower in Las Vegas Nevada. They start by telling you there are Important changes to tell owners! Let me start by telling you I had been forced to refinance my home to pay off the Gold membership I had spreading the cost over 30 years and I have never used all my points yearly, not close! The maintenance fee's were remaining and if we worked at it we could handle ... read more
Business response:
Hi Carl, we are sorry to hear about your experience thus far and will do our best to resolve your concerns. We have located your account and forwarded this to the appropriate team. Someone should be reaching out to you within 5-7 business days to address your concerns. Please feel free to reach us at *****************@diamondresorts.com if you have any further queries. Best regards - HN
Diamond Resorts is an organized scam. What they promise on the sales pitch is not what they deliver. What you are signing and agreeing to is not what you are going to get. After six hour presentation, crunching the numbers, going through every part of the form I am signing, asking every question possible, I get something completely different. I got completely ripped off. They even threw in a package that says READ BEFORE SIGNING in all bold caps. I was not presented with that packet.
Business response:
Hi Jonathan, we are sorry to hear about your experience thus far and will do our best to resolve your concerns. We have located your account and forwarded this to the appropriate team. Someone should be reaching out to you within 5-7 business days to address your concerns. Please feel free to reach us at *****************@diamondresorts.com if you have any further queries. Best regards - HN
On vacation in Virginia Beach at the Hyatt House. The "concierge" approached us in the lobby. Their business model is so obvious the moment you walk in their office. We told them "No" at least 15 times before we finally stood up, picked up the kids from the "fun center", and down the elevator. Yep, they make sure you cant just walk right outside. Didnt even bother asking for the tour tickets or my $32 back. I would pay 3 times the cost of the "free dolphin tour" they offered to avoid sitting through their "1 hour"...I mean "... read more
Business response:
Hi Jason - we are very sorry to hear about this and would like to apologize for our sales team's excessive exuberance as it is never our intent to create a negative experience for our guests. We have located your account and forwarded this to the appropriate team. Someone should be reaching out to you within 5-7 business days to address your concerns. Please feel free to reach us at *****************@diamondresorts.com if you have any further queries. We thank you for your patience and understanding. - HN
I have attempted to Make a reservation using your Xchange certificate. And I must say so far I have been unable to obtain any dates in Orlando which is my choice destination. I am extremely disappointed with the bouncing around from call center to call Center to get this resolved and all I heat is well sorry their is no availability. Yet when I called the resort the dates I'm looking to stay are available if I'm willing to pay cash. Not a very good impression. I hope this gets resolved but today I feel as if I've been ripped... read more
Business response:
Hi Jim - we are sorry to hear about your experience thus far and will do our best to resolve your concerns. We have located your account and forwarded this to the appropriate team. Someone should be reaching out to you within 5-7 business days to address your concerns. Please feel free to reach us at *****************@diamondresorts.com if you have any further queries. Thank you and we hope to have you booked on a vacation in the near future! - HN
Diamond Resorts International was poised to rob us of $14,000, plus all their additional fees. Fortunately, my husband did a check regarding where we had stayed in Kauai, Hawaii, and investigated how many points it would take to stay a week as we had done in the past. This unit in Kauai was one of our two weeks of exchange with Interval International. He noticed it would take all the points offered at $14,000, plus our already owned units. Which means they would have also stolen some interest in our lock-off unit of two resi... read more
Business response:
Hi Valerie - we regret to hear about your sales presentation experience and would like to apologize as it is never our intention to create a negative experience for our guests. We have located your account and forwarded this to the appropriate team. Someone should be reaching out to you within 5-7 business days to address your concerns. Please feel free to reach us at *****************@diamondresorts.com if you have any further queries. Best regards - HN
Frequently asked questions about Lake Tahoe Vacation Resort
How is Lake Tahoe Vacation Resort rated?
Lake Tahoe Vacation Resort has a 3.9 star rating with 3,681 reviews.
When is Lake Tahoe Vacation Resort open?
Lake Tahoe Vacation Resort is open now. It will close at 6:00 p.m.
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