Lake Tahoe Vacation Resort

Donita P 

on BBB

6 years ago

I, too, would rate Diamond Resorts with a zero if the option were available. We enjoyed many vacations with Diamond; however, the unethical methods of their sales staff and the burden that we are still facing financially have overshadowed our vacation delight. In the early years, the 90's, my husband and I got caught up in hard-sell presentations time and time again. Purchasing every time. Then with the increasing maintenance fees that appeared out of no where, we were trying to figure out a way to lower them. We were financ... read more

Chris123 

on BBB

6 years ago

My wife and I purchased a 3-night vacation package at a Washington Nationals game in September 2018. We were told repeatedly by both the sales person and the supervisor that we would stay at a resort property, unless there were no rooms available for our preferred dates/locations. We were also told explicitly that there would be no additional fees besides the $199 purchase price. I asked about the language in the fine print stating that we would not stay at a Diamond Resorts owned or affiliated property. The sales person and... read more

Tamantha R 

on BBB

6 years ago

What can I say, when something sounds too good to be true, it usually is. These people will smile and lie in your face, steal your money and throw you through every loop possible to manipulate you, If you do happen to get suckered into speaking to any of these deceitful humans I suggest you read through ALL of the fine print, DO NOT allow the rep to tell you any portion of that "promotion" does not apply or that it will not be an issue because believe me IT WILL BE AN ISSUE, everything from you and a spouse not having matchi... read more

Jessica U 

on BBB

6 years ago

If I could rate Diamond Resorts lower than a One Star I would. Their sales pitch is just that a pitch, they do not hold up to the lies they sell. When we bought in we started with a sampler package then after a year we upgraded our sampler to a full point package plan. This worked out great for the first few years. However, after that is has been a complete headache! Vacation locations are added but the points to use those location go up so much that one who has a standard point plan "Silver Package" of 7,500 cannot fully en... read more

Melissa M. 

on BBB

6 years ago

If I could give Diamond Zero Stars I would: We have been lied to and manipulated by your sales representatives, repeatedly. We are disgusted and fed up with the lies. We are not even able to use the timeshare anymore! We are tired of paying for something that we cannot fully use! We want our contract with Diamond terminated, completely. We also want a FULL refund of the money that we have wasted on this. We will not continue to pay for something that we cannot use!!! We originally purchased our timeshare when we were on va... read more

sam9214241 

on BBB

6 years ago

Diamond Resorts International had a tent set up at the "Great American Ribfest" in Merrimack, NH. After briefly speaking with one of the male sales representatives there, we spun a prize wheel that allowed us "Choice" of their vacation packages. We weren't considering the offer until he told us that they had, quote (and I have a witness), "4 day, 3 night cruises" available with the booking incentive of either "1 additional night or $50 back if I booked within 60 days". This is when I became interested in the offer, and gave ... read more

J.W. 

on BBB

6 years ago

On a positive note, the resort was really nice and the staff members, for the most part, were really nice. Had that been my only interaction with the resort, I would have left a very favorable review. Sadly, the negative experiences (Getaway Certificate and Sales Presentation) really overshadowed my positive experiences. Even after having to endure a very unwanted and stressful sales presentation, I still had no intentions of doing a BBB entry because the Supervisors were really nice and appeared to really listen to our conc... read more

Joe B 

on BBB

6 years ago

I almost gave a 2 star because I think it might be a good program for some people with large families who like to go to resorts and need the discipline to plan and save for vacations. That said, our experiences have been mostly atrocious. We were given a free stay in Sedona and the hotel was sub-standard which they were dismissive about because it was not a property they manage. We signed on for their minimal membership to see if we liked it and would later upgrade, and were told to attend an orientation at one of their prop... read more

Brittney 

on BBB

6 years ago

We went to Maui in April and attended a timeshare presentation. We liked it, but were unable to purchase at the time. Instead, they offered us a 2 year "rental" of the timeshare. We agreed and purchased it. We are in July and I am already regretting this decision! We loved Hawai'i so much that we wanted to try Kauai. There was availability for the week of our honeymoon early August so we booked it. I booked it over the phone with a gal and paid the three hundred dollar hold fee. Nothing else was said about any requirements ... read more