Joe Nachbaur - State Farm Insurance Agent

Antonio G. 

on BBB

7 years ago

My car was stolen from the front of my home and State Farm is making me feel like the criminal. Passed my case to an investigator who is not responsive and when we finally reach her she says they have to follow protocol. Well if your protocol is making your customers feel like a criminal you sure are making us feel that way. Worst company ever!! 

Johanna P. 

on BBB

7 years ago

I am currently undergoing an auto claim thru state farm where my vehicle was involved in hail damage and flooding on July 21st, 3.40pm, and I am still waiting for state farm to approve my claims for the damaged bumpers and shocks that were effected due to this major hail and flooding event that I experienced. I have been calling many times, and each time I call I get the run around. Moreover, representatives are questioning the damages as if my story is unreal. State farm is handling this whole situation very poorly and at t... read more

Amelia S. 

on BBB

7 years ago

We acquired State Farm 5 years ago and thought we were getting one of the best insurance companies. As it turns out we weret, we had hail damage in 2015 and submitted a claim, State Farm adjuster came out and said the roof wasn't damaged so refused to cover any of it except a square and that was after a restoration company came out and did an estimate. I complained, so a different adjuster from State Farm came out and agreed to half the roof, so while everyone of my neighbors around me had their entire roofs replaced I got h... read more

Elizabeth 

on BBB

7 years ago

My daughter was driving my car, stopped in stop-and-go traffic on a busy freeway, when a distracted driver (insured by State Farm) slammed into the back of my vehicle at a high rate of speed. The collision traumatized all passengers and badly damaged the rear of the car, while clearly compromising the structural integrity of the bumper and the supporting pieces that hold it in place. State Farm rejected the repair estimate we submitted, and agreed only to cosmetic "buff and touch-up paint" repairs, not addressing ANY structu... read more

Jessica L. 

on BBB

7 years ago

State Farm does NOT care that I have 1 and 2 year old children. Have not been able to let my children outside because THEIR customer put a whole in my fence and i have both a SEXUAL PREDATOR and a RESTRAINING order against a neighbor living on my street. They expect my husband and i to fix our own fence with non matching materials because they wont pay for a company to fix our fence. So because YOUR customer drove a hole thru my fence, i have to use MY time and MY energy to fix MY fence, so it looks horrible and mis matched.... read more

Jennifer C. 

on BBB

7 years ago

ABSOLUTELY HORRIFYING EXPERIENCE. STAY AWAY FROM STATE FARM!!! THEY WILL TREAT YOU AS IF YOU ARE BENEATH THEM AND WILL MOCK YOU AND MAKE YOU FEEL LIKE YOU'RE WORTHLESS. I called State Farm to inquire about my claim. First of all, the phone attendant didn't even care to listen to my question. Before I could even finish my sentence, she rudely cut me off by YELLING "LISTEN TO ME LISTEN TO ME LET ME FINISH." She was literally yelling over me. I felt like a kindergarten student in front of her... UNBELIEVABLE. Throughout our con... read more

Ashley R. 

on BBB

7 years ago

I sent this to their suggestion box. It will do nothing there, but I'll post it here to share my experience and hopefully convince people to steer clear of State Farm! We've submitted a claim with the Texas Board of Insurance. New flash State Farm: People are sick to death of being treated like gum on your shoe. There's no reason for the treatment people receive from this "business". We left State Farm to look for someone who would treat us with respect, but since we aren't millionaires, I guess we're stuck being treated lik... read more

Greg G. 

on BBB

7 years ago

I had been a State Farm customer for decades, so when I needed to renew the insurance on a rental property, I called our local agent, who wrote 3 policies for the 3 different addresses. The policies took effect on June 8th, so I thought I was covered for the next year. Then, in the middle of July they decided those policies didn't meet their "eligibility requirements" and would be cancelled on August 18th. My complaint letter was responded to with a phone call from someone from the Director's office. She explained that the a... read more

Rita J. 

on BBB

7 years ago

State Farm has been the a nightmare to deal with. They treat their own customers as the enemy and talk to you as if you're a liar and thief. I have never experienced such horrible treatment by any company that I pay! Initially it was the Auto company that I've had 2 unpleasant experiences with; however since the State Farm transition and moving to Dallas, Atlanta, and Phoenix; the Fire company is now just as bad as Auto. The Claim handlers do not listen to you; they speak to you horribly; and they already have made up in the... read more