Joe Nachbaur - State Farm Insurance Agent

aaron j. 

on BBB

6 years ago

worse insurance company ever. Not only was i told one thing by an direct agent but i was tole several different stories from their underwriting department. Only to have my policy cancelled cause they said they do not offer sr-22's 3 days later. Now after waiting 7-10 days per their policy my refund has not be issued an my policy is still active. now im being told that they wont even process my refund til basically the day before the policy is about to be renewed.stay away they will just take your money and do nothing in the ... read more

Julie S. 

on BBB

6 years ago

It is absolutely disgusting that being a customer with multiple polices with State Farm for over 20 years means absolutely NOTHING to this company. You have basically stolen thousands and thousands of dollars from us over these 20 years, that you NEVER had to pay out until 3 years ago when I had my very first accident. And now you are considering NOT renewing my policy next year because of this. Horrible! 

K 

on BBB

6 years ago

I had an accident 3 months ago, total loss of car. I have been fighting with them to find a fair market value. They would not accept any of the documentation I had for cars of the exact make, model and year within 4 hours of my zip code. They hired an appraiser. His appraisal showed 2 comps. 1 had the same year, same make, neither one used was the same model. His documentation of mileage on one was 200,000 miles incorrect. I have paid high premiums and clearly not covered. BTW this was full coverage. 

Tofamamao L. 

on BBB

6 years ago

-10 stars!!! I have closed out my business account over 5 months ago, I've gotten audit, harassed for monthly and collection payments till now. It very frustrating and time consuming. To make matters worse my lousy agent and secretary are being rude never calling me back to resolve this matter. They were so quick to meet and take my yearly payments and since I cancelled my policy she won't even so much as answer the d*** phone. Burn state farm if my credit get ruined you bet you will lose a whole lot more than my business. 

Leslie H. 

on BBB

6 years ago

I have had homeowners insurance through State Farm for 23 years and my parents for 40 years before me. In all those years with approximately $63,000 paid to them in premiums, only one claim was ever filed for loss of property when my car was broken into while on vacation, and they cancelled my policy. Not good business practice in my opinion! 

Tanja G. 

on BBB

6 years ago

Horribly incompetent persons working there, from management to people operating their 800#. I purchased a new 2017 truck as a surprise for my husband. It was a replacement for a 2009 hyundai accent, nice upgrade :) I went to my StateFarm agent to take the old vehicle off and start a new policy for the truck and was told I couldn't. Apparently the owner of the local StateFarm retired and so the business was split into 3, because of my zip code I was sent to the agency located near our downtown. I was not happy with that at al... read more

Dee E. 

on BBB

6 years ago

I was a customer of State Farm for over 11 years, and up until a month ago, have had good service regarding any claims, quotes, etc. After having to file a residential theft claim, in addition to actively prosecuting the thief, I had service that has lacked the communication, efficiency, and good service that State Farm is known for. I have not received communications regarding steps in my claim, then the investigative unit has informed me that they are considering dropping my coverage, even though I've paid my policy for ye... read more

Lisa S. 

on BBB

6 years ago

My family has been with State Farm for over 20 years and due to numerous issues we canceled our insurance and went with another company; however, State Farm made an auto withdraw from our account the next month and when we called to complain we were told it would take 3 Months for a refund and we are still waiting for the refund and it has been 3 Months.....TOTALLY UNACCEPTABLE 

Tracy K. 

on BBB

6 years ago

Jill & Kaytlyn have been fabulous! They are so helpful and treat you like they have known you for years. I am so pleased with these ladies, I just transferred to this agency from MO and I could not be more pleased! They both have gone above and beyond to help me!