Joe Nachbaur - State Farm Insurance Agent

Clif C. 

on BBB

7 years ago

Nightmare plain and simple. You have now entered a twilight zone where your communications are ignored, purposefully misunderstood and your claim impeded at every step. I spoke with about a dozen people there who all gave misleading and different information. I'd say "get it in writing" but they will renege on even that ! You may wind up paying for your own repair, rental car, surgery, or medical bills even if they wrote down they would pay. DO NOT LET THEM GET YOUR CREDIT CARD INFORMATION IF THEY CLAIM THEY ARE OBLIGATED TO... read more

BJ A. 

on BBB

7 years ago

I live in a townhome where my garage ceiling and garage door was damaged by my neighbor’s water pipe since they occupy the upper portion. They were insured by State Farm and the claims processor I spoke was extremely rude and unhelpful. They initially contacted me to get the bylaws from and informed me that it’s the only documented that they needed. Additionally, they informed me right away that a “possibility” State Farm will not be liable for the damages. This made me furious since this insurance company would make such as... read more

Linda S. 

on BBB

7 years ago

Cancelled my State Farm car insurance. They deducted money from my account. It will take three weeks for me to receive my money back. STAY AWAY from State Farm. Also, worst customer service when I was in a fender bender last year. STAY AWAY from State Farm. 

Megan K. 

on BBB

7 years ago

Worst experience I have ever had with an insurance company spoke with over 5 people from State Farm about returning money back 5-7 business days they said it would be returned to my Boyfriends card but never got returned they refused paying his bank back after filling a dispute so now he owes the bank but then on my cancellation statement said I owed them from that month and this month which is $509 so how am I that behind when they took his money & refused to pay the bank back?? So happy when I received that cancellation no... read more

Chrys 

on BBB

7 years ago

Horrible, Terrible, Scam of a company. They do not honor their word, they will bait and switch parts, they don't give you an adequate rate for rental cars. They are simply a big company that could care less about their insured or the folks their insured effects. Pathetic. 

Jasmine T. 

on BBB

7 years ago

I had to contact State Farm regarding a claim due to an accident with one of their insured. The claims processor I spoke with was extremly rude and even told me he was not oblagated to assisting me because I was not their customer. I was directed to call State Farm by my insurance company because they had already determined I was not at fault. I think it is very unprofessional for State Farm employees to speak to people this way even if I am not a customer. 

Jeremiah H. 

on BBB

7 years ago

My 12-year old son I were stopped, innocently, at a red light on our way home from his school when we were struck violently from behind by a driver insured by STATE FARM. The impact of the truck that hit us caused our heads to smash against the headrests with such force that it caused the video screens to pop out resulting in our loss of DVD sound somehow. It also busted some internal mechanisms in the rear passenger seat which can no longer lay down. We are honest people and have no interest in defrauding State Farm for unr... read more

Tracy F. 

on BBB

7 years ago

My husband hit a chunk of ice 11/2016 which broke oil pan causing turbo to go out and other issues with the car. Took 4 months and a lot of phone calls and miss truths on State Farms side to finally get the car fixed. Drove it 2 days and the throttle stuck called dealer who did repairs and on the way to take it back to them the throttle stuck again. They then installed a new turbo and documented the throttle but couldn't identify why it stuck. Gave the car back and less the 100 miles later it stuck wile my 17 year old son wa... read more

GinGin 

on BBB

7 years ago

I've had mixed experiences with State Farm, some good, some bad. I see people complaining about them raising our rates, and they do do that. I'm not sure if they have valid reasons for charging more. Usually when I call about the increases, they claim that it is because more accidents are occurring in my district. I don't really believe this explanation. There have been times State Farm has been quite good in covering my misfortunates, but there are two experiences that left me either less than satisfied or very unsatisfied.... read more