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JCP Salon
- Hair Salons
- Alamogordo, NM
About this business
This Company's business is Department Stores
Location details
3199 N White Sands Blvd, Alamogordo, NM, 88310, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I placed a order through their .com site. When I noticed it was going to the wrong store I called customer service to ask them to change the store it was going to. Being it was 2hrs away. They told me that I would have to call when it came in and have it transferred to the right store. I called when it came in and told them what customer service had said to do and they said that they couldn't transfer it that they would issue me a refund and I would have to repurchase the items. Then they called back and said since I paid th... read more
Large like a tent US Polo for years has been cutting back sleeve length & shoulder width with NO changes in size labeling. Yet I got hooked on them long ago, even Lauren & Hilfiger no longer an option, regardless if same prices. First I had to move up to XXL, then shrink the cotton in dryer to fit perfectly and thicker Pique weave to boot - this was heaven, never to be seen again. As USPolo began material cutbacks overseas - a term known as shaving, skimming - for same money, same prices ... even XXL doesn't work anymore. S... read more
I purchased a lamp set from JCPenney.com more than 3 weeks ago and chose to ship to store. I never heard anything from the store after that, nor did I see my order. I called JCPenney.com to inquire the status and they asked me to call the store. But the store never answers my calls! I called the online store to request a refund and they refused! They said my money was transferred to the store already. This is totally unacceptable that JCPenney asks customers to pay for their poor communication and accounting issues between o... read more
JCPenney is unable to provide the simplest of services: deliver and install a microwave. The microwave arrived damaged; the installer unboxed it and could not install it, due to the damage. UNBELIEVABLY, JCPenney is requiring ME to communicate with the manufactuer, Samsung. They are requiring me to speak with SAMSUNG to arrange pick-up, and then I am supposed to call-back JCPenney to let them know that Samsung has it. And only then, will JCPenny process a refund for the microwave. Meanwhile, JCPenney has my money. And I stil... read more
7.5 HOURS ON PHONE TOTAL, WORST CUSTOMER SERVICE I'VE EVER SEEN!!! On 1/3/18 I placed an order for a microwave and trim kit. Microwave arrived 1/11. Told me trim was lost in warehouse. Called, on the phone for 1.5 hrs, stated trim would be delivered 1/15, actual delivery 1/12. When we tried to connect everything to install the trim was not compatible with the microwave. I went back to the website and discovered that when you put the correct part number in it spits back the wrong item, picture identical, part number almost id... read more
Ordered a Blender online from JC Penney website for $76.43 on 12/28/17. order was back ordered until 1/15/18 after 1 week since ordering it and I haven't heard anything until 1/21/18. so I went online and checked and order was cancelled. I used gift card to make the purchased and credit didn't return to gift card. So I called and the **** time started. Everyone just transferring me back and forth for 2hours and 11min. I'm still on hold with my 8th call transfer just from this call. called 6 times today trying to figure out w... read more
My experience was similar to others who have posted here and at other sites about their frustrations with undelivered merchandise and being on hold for lengthy periods of time waiting to speak with a customer service representative who was not able to resolve the problem. I finally went to the website for the Texas Attorney General and filed a consumer complaint. That office does not represent individual consumers but it enough complaints are filed it may investigate and take action.
Warning to all, NEVER do business with JCPENNEY!!!! In November I ordered a comforter and sheets. When they arrived they were not what I had thought they would be. I took them to the store in Traverse City Mi and retured them. When the cashier return them I noticed it was $3.55 less than what I had originally paid online. I question this as it should have brought my account to zero because I had put them on my JCPenney credit card. I was told that it was a oversized shipping fee that they did not return. I asked why they did... read more
Been J C Penney customer for over 40 years I found 4 gift cards in my drawer used 2 of them and had 2 left. These cards do not expire as it says on the back of card. Tried to use the other 2 this year ($25) a piece. Now it is a constant phone tag between J C Penney and the gift card dept. THEY WILL NOT HELP OR HONOR THESE CARDS. Do not purchase gift cards from J C Penney because loyal customers do not get any help or satisfaction.... Cards were purchased by family member and they would not even investigate with information I... read more
Frequently asked questions about JCP Salon
How is JCP Salon rated?
JCP Salon has a 1.3 star rating with 119 reviews.
When is JCP Salon open?
JCP Salon is open now. It will close at 9:00 p.m.
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