JCP Salon

Bradley F 

on BBB

6 years ago

Ordered a sofa for our son in Feb at a GREAT price and we paid the delivery charge. On April 19 received a refund for the sofa with no explanation. We purchased the sofa based on the ADVERTISED price and promised (expected) delivery. Numerous written and follow-up inquiries were made by us concerning delivery. JC Penney assured us sofa would be delivered based on their communications with the manufacturer. We have a son who has NO sofa because of JC Penney FALSE advertisement and customer service run around. Buyer BEWARE!!!!... read more

Marissa M 

on BBB

6 years ago

I recently ordered shirts at JC Penney through JC Penney's website using their one-day online in-store pick-up option. After placing my order, the order time for online in-store pick-up eventually passed and I was FORCED to go to the actual location to ask what was going on since no one at the customer pick-up area answered the phone when I called them concerning this issue. The pick-up/customer service location was very sad looking and only one employee was working there. When I asked the employee what was going on with my ... read more

D. Collins 

on BBB

6 years ago

I came to file a complaint but seeing the numerous complaints listed, it'll be a waste of my time. I spent countless hours placing multiple large orders online. Three of those orders vanished, with one appearing in the system while on the phone. The other two were supposedly lost in transit but due to be delivered today. In order to get an accurate update, I spoke with online CS, a supervisor, a chat rep, UPS themselves (they never received the physical package), and corporate. Corporate canceled the order and offered to reo... read more

Simeng W 

on BBB

6 years ago

We ordered cellular shades from them a month and half ago. When the shades were delivered to our house, I called the store to schedule the installation. I was told the installation was going to be done by another company belongs to JCPenney based in Texas and they could only put in my request through the system because they were not allowed to call that company directly. And once the request is received, someone will call me to schedule the installation. I waited 2 weeks but nobody contacted me. I called the store several ti... read more

Angie K 

on BBB

6 years ago

I ordered several items to be shipped to my local store. One of those items actually showed up, even though it said all items were available for pick up. I spent the next 40 MINUTES!!! in the store trying to resolve the issue. The store was closed, and the manager had to unlock the door to let me out by the time it was resolved. I gave the benefit of the doubt and reordered some of the items. ONE MONTH LATER...NO ITEMS. I had to make several calls to the store to attempt to resolve yet another issue. 9 days ago I received an... read more

brian b 

on BBB

6 years ago

would like my appliance to be deliver at my door thank you when i am at home people works or have other things to do,it is unfair for customers to held at gunpoint from the delivery company that do not care if we dont buy they dont have delivery service business. it is not 10.000 dollars that they cannot deliver without a signature it is only 200 dollars they should have liability and insurance for theft in the amount of 200.00 dollars i do not have to be home between 2 and 6pm waiting on a stupid microwave that was paid for... read more

Jessica b 

on BBB

6 years ago

I believe when you run a promotion, stick to it ,I purchased a item that was supposed to come with a rebate I mailed it out no response when I look into rebate status it says my upc does not match I have emailed several times asking for my receipt and upc back to where I can get my money back at the store and same generic response we will be in contact with in 7 days and still nothing 

Marcia L 

on BBB

6 years ago

If I could leave a ZERO rating, that is what this company deserves!!! 

Uzma Q 

on BBB

6 years ago

A while back, I ordered some clothes from JcPenney. When I took the clothes out of the package, I noticed one of them was missing. At the bottom of the box, I found a message saying it was out of stock. I double-checked my email to see if I had missed a cancellation email. Nothing. I checked my JcPenney account to see if the item was listed as cancelled. It wasn't. Of course they had still charged me the full amount though. So then I called customer service. They told they they'd take care of it. Did they? Nope. I called aga... read more