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JCP Salon
- Hair Salons
- Alamogordo, NM
About this business
This Company's business is Department Stores
Location details
3199 N White Sands Blvd, Alamogordo, NM, 88310, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
How can I do a product return when the only way to do it is to call the 800# or go into the store. Wait times are horrendously high for the 800# and all our local stores are closed for 2.5 months due to covid 19. WTF?! Why the **** does JcPenny not offer a digital offer for online returns? It'd be a **** of a lot easier.
Business response:
Thank you for your feedback regarding your experience. In order to better assist you, please provide us with your contact information so that we can speak with you in regards to this matter. Thank you, Corporate Resolutions Team
We ordered a bed on Black Friday 2019 and did not receive the bed until Feb 2020. When we did it was broken. We were extremely patient and even suggested that JCPenney allow us to choose another bed since they were having such a hard time getting it together but they refused. I have never left a review on BBB but this was just absolutely unacceptable. We are without a bed once again and also having to store the broken bed until JCPenney can find the time to come and pick it up. We will not receive a refund until it is picked... read more
Business response:
Hello ***** we are partnering with our furniture department to get this matter resolved. If you would not mind giving us a call back to provide us your order details, we can make sure to get this matter rectified. You can reach us at 1-800-610-7454 and refer to case number XXXXXXXXXXXXXX.
I truly hope this company goes out of business!! The worst customer service. Made online order and paid for 3 day shipping. According to the website, I was going to receive items before my children's event. The item is now being shipped 8 days later. Their online shipping information is inaccurate. Called their customer service and all they offered was to refund me shipping fee because they have no way to communicate with shipping company. THE DUMBEST THING I'VE EVER HEARD!! A reputable company should have more options. Anot... read more
Business response:
Hello ********* that you for making us aware of your concerns. Please contact our Corporate Office's at 1-800-322-1189 and refer to case number XXXXXXXXXXXXXX. We will be happy to further look into your situation. Thank you
I got an invalid UPC barcode message and never received my rebate. I contacted jcpenney and the rebate center and they refused to budge on my rebate status. They were extremely rude and kept telling me that I bought the wrong items, even though the item numbers that I purchased were exactly the ones on the corresponding rebate form. Worst rebate experience of my life. At least I submitted my rebate online so I can take my items back to the store with my UPC code intact. This deal was definitely a scam. Looks like the company... read more
Business response:
We created case XXXXXXXXXXXXXX in order to address your concern. We will get in contact you as soon as possible. Please allow this correspondence to serve as J. C. Penney Corporation, Inc.'s ("JCPenney") response to your letter dated February 06, 2020, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney.
I placed an order online on 12/16 and paid for premium shipping so it could be here by 12/20 which would have been perfect timing! However my package wasn't processed until 3 days later and the delivery date changed to 12/24!! Whaaat?! Are you serious? I'm furious at this point! So I called customer Service and was on hold for 30min!! Talk about a headache! On top of that when I did get connected I was told by one of your representatives that UPS had problems receiving the package and that it was their fault not JCPenney's. ... read more
Business response:
JCPenney has contacted our customer and considers this comment resolved.
I have been a loyal JC Penney customer for many years. I placed an order on-line but forgot to add an item which would have cost me a shipping and handling fee. I know that this is a busy time of the year and I was on hold for over 50 minutes which made me a little irritable to say the least. After speaking with an Associate who informed me that they can't alter an order and I only have 30 minutes to cancel an order (which infuriated me) I asked to speak to a supervisor. I spoke with a supervisor named Charity from the Escal... read more
Business response:
Thank you very much for the positive review. We are happy that our escalation agent was able to assist you with this matter. We appreciate you as a valued customer and for giving the agent in question the opportunity to assist you in resolving the matter.
Worst customer service & online order experience. I ordered a pair of earnings and 5 necklaces on 12/1/19 that were to be Christmas gifts. On 12/10 I received a pair of earnings, 2 necklaces and a ring (that I did not order). I called customer service and sat on hold for 45 minutes. I was told to wait 2 business days to see if my missing 3 necklaces would arrive. After the 2 days I called customer service back, sat on hold for an hour. I was then told that I would have to drive to a JC Penny store, return all the items and i... read more
Business response:
Today, we contact our customer and assisted her with get the wrong item returned and processed the refund for the missing necklaces. We offered our customer a gift card. She was satisfied with the customer service provided.
Absolutely the WORST experience for a second year in a row!! Waited 90+ minutes past appointment time for pictures even after showing up 45 min early and being turned away and assured that there would be no wait beyond our appointment time. After being a customer for 12 years we will NEVER be back.
Business response:
We are very sorry to read about this experience. We would be happy to offer further assistance and await your response to the email message that was sent.
I ordered boots and a string of Led lights, both listed as in stock on the website, the boots were cancelled because the store didn't have my size. I ordered them again from another store and a second pair for my mom the same thing happened again. I had to go into the second store to pick up the one pair of boots they had. My moms boots were to small so to exchange them we had to get a refund and then pay for the boots a second time instead of just doing a simple exchange still have a pending charge because I don't want the ... read more
Business response:
We take every customer review very seriously and are always looking for ways to improve the customer experience. JCPenney stands behind the quality of its merchandise and the satisfaction of our customers.We have tried to reach the customer by phone and e-mail with no response to either. If there is anything more that we can do please contact us at Support@jcp.com. We'd love to hear additional feedback from our customer to see how we can help.
Frequently asked questions about JCP Salon
How is JCP Salon rated?
JCP Salon has a 1.3 star rating with 119 reviews.
When is JCP Salon open?
JCP Salon is open now. It will close at 9:00 p.m.
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