JCP Salon

Dave D. 

on BBB

7 years ago

I routinely pay bills two weeks before they are due. We reluctantly opened a JC Penney credit card because of a large Christmas purchase deal they had. We do online banking and have never ever had a problem. I get a call from Synchrony Bank who handles this account and immediately I am informed that this is an attempt to collect a debt and the call is recorded. I was absolutely certain certain they dialed the wrong number till they said my name. They said they did not get the lat payment, I immediately checked online and the... read more

David D. 

on BBB

7 years ago

This has been the worst shopping experience I have ever experienced. Bought a mattress online because of the price. Got an email saying that it had shipped from the mfg. Two weeks go by and no word so I contacted them. Customer service was very rude from the beginning. Was told I just had to wait that it could take another week or two. Spoke to a supervisor who was apologetic and said the mattress had been lost. He put a dock trace with the trucking company and said I should call back Monday since it was a Saturday. Called o... read more

Donny S. 

on BBB

7 years ago

we ordered Mom a dishwasher to be delivered. The 398.00 was taken from her acct. A day before it was to be delivered the money was returned to her acct. we called Penny's & the rep said it was a backorder & was not available at this time. This was 3/6. we told her to cancel the order & she said she did. Now on the 10th Penny's has taken the 398 from her acct again (she lives on SS). we called the another rep said the CANCELLATION WAS ONLY STARTED & COULD NOT BE DONE IN ONE DAY??? Said G.E. was not closed & he could not do an... read more

Shameka B. 

on BBB

7 years ago

I called yesterday to schedule a 4:30 pm appointment with Angel today. I called a hour early to see if I could arrive early and I was informed she was on lunch. So I arrived at 4:30pm only to be advised by Angel that someone else just sat in the chair and if I could come back within a couple of hours. I took off work early to make sure I could bring my son to get his hair done. Why would they schedule me an appointment only to allow someone else to take the slot. My son was and still is very upset, that was truly unprofessio... read more

Esther G. 

on BBB

7 years ago

Don't purchase the jewelry care plan, waste of money. They do NOT hold to their promise!!! 

Ted J. 

on BBB

7 years ago

I ordered two pairs of Haggar shorts online; I live in a duplex, and like a couple of times before, was unable to put my unit number on the address line. Put it on that second line, you say? Nope: When I do that, it's not included in the delivery address! (They've actually made it worse since my last order if you change the pop-up address at all, it won't let you go any further.) So, I called a couple of minutes after getting my confirmation email, and talked to the rudest b*tch I've encountered in a very long time. I explai... read more

Marsha R. 

on BBB

7 years ago

I bought two lamps online. I read the cancellation policy and it said they would cancel if contact was made with customer service within 10 minutes. Immediately after a placed the order I saw the lamps were the wrong dimensions. Consequently I called customer service within 3 minutes but was put on hold for over 40 minutes. I was told the order was "processing" although the estimated shipping date is 3 days away. I was told I cannot cancel. I asked to escalate but had the distinct I was just placed on hold and then given to ... read more

Judy M. 

on BBB

7 years ago

Terrible customer service!! I simply wanted to place an order for curtains. The first call was dropped when they tried to transfer me to that department. The second call, I talked to "Jerry" who said I should call an interior decorator! The third call, I was put on hold for 10 minutes while she tried to find the correct color. I had the item numbers for the products and for the colors. I had all measurements and information needed. My order was going to be roughly $3000.00 and they did not know how to place it!! I gave up an... read more

Kedar N. 

on BBB

7 years ago

JC Penney has worse vision doctor. I went to Sumitra ******* in Woodbridge mall NJ XXXXX and she was horrible. She gave me a very wrong prescription and once I got my glasses things were lopsided. When I went back to her - she blamed it all on me.