Indiegogo Inc

B A 

on BBB

5 years ago

They took out money to years ago and, to date, we've received absolutely nothing--not even responded to our emails. Fortunately, Indieggo only screwed us once and we've been sure to let people know to stay away. If you want to invest in a start-up's product, go with Kickstart, because Kickstart is legitimate and won't scam you and top you off like Indieggo. 

Jenna H 

on BBB

5 years ago

Customer support is NON EXISTENT. Our fundraising campaign just ended. We raised 150% of our goal with donations from our friends and family. Indiegogo is stating that they cannot verify our identity to disperse funds and to follow the instructions to do so. There are NO instructions. There is NO place to upload or add anything. We have asked MULTIPLE times over the last 6 days and have gotten nowhere. OUR money from OUR friends and family is being held by an unresponsive company with no other way to reach them. 

Stephen 

on BBB

5 years ago

They are actively supporting scammers by doing nothing. If they support scammers, they are scammers. They need to take action or be shutdown. 

David C 

on BBB

5 years ago

Horrible, horrible execution, and they appear to have little to no accountability 

Mary C 

on BBB

5 years ago

09/01/2018 I contributed. WE HAVE NOT received the product. 

Chad K 

on BBB

5 years ago

Trash crowdfunding company that says perks are not guaranteed....... Kickstarter isn’t great but at least seems to deal with reputable companies that when they decide not to deliver refund your money...... Avoid Indiegogo at all costs and speak with your money. Here’s hoping they’re a footnote in history since they don’t care about fraud or scams happening on their platform. 

Tuhin B 

on BBB

5 years ago

I placed an order for volterman on 30th July 2017. Now it's October 2019. But neither Indiegogo or Volterman has any intention of sending the wallet or giving my money back. They keep pushing the date of delivery ever since I paid, there's no estimated time frame. Support filled with liars. They are both scammers. Beware! before you give your money to this company. I have already filed an FTC complaint. With all the proof and record of the past 2 years of conversation. 

Babar H 

on BBB

5 years ago

Total waste of time and money. Indiegogo display products and keep followup with fancy advertising campaigns but once you place an order, they claim no responsibility of refunds. We have to follow up with the project owners ourselves and it takes months and months (if lucky) to get your product. I placed 2 orders in Jan 2019, so far there is no sign of delivery. Will never buy anything from indiegogo again. 

Rvorisek 

on BBB

6 years ago

Another indiegogo horror story: I backed a product in indiegogo 9 months ago that was classified as InDemand. Indiegogo states that campaigns classified as InDemand must be no more than 3 months away from fulfilling perks. Indiegogo Representatives have completely ignored my concerns about this campaign not delivering on time or meeting the requirements that indiegogo sets for them. All I get are the same canned responses about how it is crowdfunding and there are inherent risks backing a project that is still in development... read more