Indian Hills

Shane H 

on BBB

2 years ago

Avenue5 manages Paceline since spring 2022. They were made aware of the toxic mold present in unit 125 and did nothing at all to remediate the mold after independent labs confirmed the mold that resulted from a water leak from the unit above. Maintenance comes to fix the leak then plays dumb a month later like the leak wasnt from the ceiling. No it leaked and it caused mold and now your responsible. Your last month of rent will never be paid. A king ****** court will find you responsible for these damages. Do you want a King... read more

Sydney N 

on BBB

2 years ago

If I could have found another company to live with, I definitely would have. Everything was great while living there honestly. The staff was very friendly, though sometimes hard to get ahold of but I fully understand the lack of staffing across the nation currently. But the move out process, was the biggest pain and after reading other reviews I realized we all have the same issue... They took our security deposit and charged us an extra $300 on top which I have still yet to get an itemized ****, but when called she said it ... read more

Marcus K 

on BBB

2 years ago

BEWARE Avenue 5 Residential took over as property management for the **************************, in **** ** in December of last year. Roscoe ********** was my original property management company. They were easy to work with. Since Avenue 5 has taken over the complex is at a very low occupancy rate. When I received rent increase of $400 on the 58th day till lease end.I tried to contact office several times via phone, during office hours.Office was often times closed during posted business hours. In the first 3 months of Aven... read more

Jessica A. 

on BBB

2 years ago

I recently moved out of one of their properties in ******- **************************. I paid to have the unit cleaned upon move out and have a video of my move out inspection with a maintenance worker in where he says the unit looks good and I should be good to go. A couple days later I notice a bunch of charges on my resident account before they deleted it completely- these charges range from $1100 for full carpet replacement- this carpet was old and patched/installed terribly upon move in, supported by my move in checklis... read more

Jacob M 

on BBB

2 years ago

Nothing but scam artists that aren't even crafty. Imagine being told your rent is raising $50 on a resign to discover it went up $150 for necessities and utilities that are not even offered. "$2 for PEST CONTROL" comes to mind. Trash is everywhere, because they consolidated it all to one area and that area is NEVER maintained. Once these units had full ************** systems installed directly. Now you are told to share a washer/dryer with at minimum 4 other units. You can physically see where they ripped them out of your wa... read more

John D 

on BBB

2 years ago

If it could be no stars ..I choose that...this property manager at this location in *** is representing this company and this company turns a blind eye to her unprofessional behavior . 

Jasmine G 

on BBB

2 years ago

I called to make a $200 payment on my account. I spoke with *****. She then charged my card $900. When I yelled "this was for supposed to be for $200!" she took that personally when in reality I was just shocked she took my rent money. She told me the task was done and there was nothing she could do. I started crying and she stated that it was the statement of my balance (so basically it is my fault). She then told me I could call my bank and cancel it but then they would never accept payment from me again. I said "ok thanks... read more

Rebecca D 

on BBB

2 years ago

I moved into **** Apartments in April, 2022, at which time I documented on the move-in checklist the fact that I had an issue with insects. Since then I have gone to management FOUR times further reporting the insect issues. It has escalated to the extent of an insect invasion (mainly earwigs). Management (******), has assured that an exterminator would address the issue and exterminate my unit. This has NOT happened. Twice I have been verbally informed that an exterminator would spray my unit. STILL has not happened. After ... read more

R. S. 

on BBB

2 years ago

Renter, be aware, very very aware. I lived at North Pointe for 10 years. I loved it there. I lived there through Covid and paid my rent every month. I moved out in November 2021 just after they changed management companies. I paid professional cleaners for a move out cleaning at great expense but was thinking I would get my deposit back so it was worth it. Not only did they keep my deposit but billed me an additional $200. I contacted both North Point and their management company, Avenue 5. I asked for an itemized list on ho... read more