Indian Hills

Lynne H 

on BBB

2 years ago

I live at ***************. Since it has been taken over by Ave 5 it has been a HUGE disaster, tenants are treated very poorly. The list of complaints seem to grow by the minute. Office staff is THE WORST at customer service. The maintenance is not proficient. Lights down, mailboxes broken, hot tubs not working, gym not finished, fountains look hideous, ground are filthy, parking lot pitch black due to lights out, work orders not fulfilled, unfair rent hikes. Rent goes up suspiciously, no right for the holiday day / 2 day ren... read more

Pat R 

on BBB

2 years ago

It's falling apart since Avenue 5 took over. This is NOT luxury living as they claim; it is NOTHING like the pictures, not even close. Constant turnover of staff, I think we are now on the 4th manager, & no one I know has met or spoken to her, nor does she or Avenue 5 return emails. The only people you can find in the office are temps that can "take a message" & say "I don't know". They rarely answer the phone but you can't blame a temp that has no power to do anything. All the old maintenance personnel are gone & good luck ... read more

Beatrice Lopez 

on BBB

2 years ago

Not a resident but they keep your application fees although they say refundable. 

Daniel J 

on BBB

2 years ago

Ironically, my spellcheck corrected Residential to Resident-evil across the remainder of my document, which I think you will find more accurate. The notoriety I have is the notoriety Aye5 Resident-evil ******************* gave to me. Well, clearly this resulted in a monstrous failure!What is most bizarre about the unfolding of this RENTER EMERGENCY DRAMA is that I have never been able to meet with any of the executive managers. ********* Resident-evil ever admit why? I believe the public deserves to know the truth. Aye5 Resi... read more

Natasha S 

on BBB

2 years ago

Avenue 5 had taken over ***************** property in 2019. I have been at this property since June 15, 2018. Since they have taken over this property has gone downhill and rent has tripled and the leasing office staff are incompetent, rude, and have no customer service skills whatsoever. I just recently had a stay in the hospital due to an unexpected illness and I paid my rent the way I have been paying by cashiers check since 2018. While in the hospital the leasing office contacts me and tells me that I never paid my rent ... read more

Myja L 

on BBB

2 years ago

I live at ************************* and have been dealing with flooding for over a month. On December 4th my master bedroom and bathroom flooding from a leak somewhere upstairs or on the roof. They placed equipment to dry out the walls without opening up the walls and did not check upstairs to find the source of the leak. Two weeks later they finally opened some of the walls and stated it was still wet. two more weeks and they came to tear out the vanity, stated it was still wet. They finally removed equipment on 12/26 and s... read more

samuel m 

on BBB

2 years ago

This is by far the worst apartment management company I have ever had to deal with. They are totally non-responsive to calls or emails and I have no choice but to just deal with my situation at my complex. At this point, I am just going to reach out to the city housing department because I am still waiting on repairs that date back to a Nov ************************************************* about. I would avoid any Ave5 complex and just not give them your hard-earned money, you will just waste it with them. 

Tereza S 

on BBB

2 years ago

Just a horrible company - unorganized, irresponsible, rude, and with no work values. My phone calls to the main customer service number were not returned after I left multiple voicemails & trying to file a complaint (we are talking months).I am a former resident of *******, and *************************** (who was at that time a property manager) was rude to me via ************* when I wanted more information relating our balance (since we were moving out & they messed up) - by the way, English is my second language which is... read more

Leslie D 

on BBB

2 years ago

I would give this management company NEGATIVE stars if possible. They took over ************* property in **********. We had issues with move out charges and was instructed to talk with their billing department. *************************** and ***** in the billing department were both very rude, interrupting me, talking over me, and changing the facts that were being discussed. ****** left a voicemail for the office on my daughters phone in error that was unethical giving the office instructions on how to charge more money. ... read more