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IKEA

4.2

About this business

Location details

8300 Ikea Blvd, Charlotte, NC, 28262, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun10:00 a.m. to 9:00 p.m.
4.22,082 reviews
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Andreas Zlgw's profile image
Andreas Zlgw 
5 years ago

Dear Ikea Brooklyn, why isnt your delivery system working? The company skiped the delivery for the second time, (sitting there the whole day without an info). what will happen next? we have no trust any more in them. Is this the stoneage of Ikea? 

Cyrian Michael Regalado's profile image
Cyrian Michael Regalado 
5 years ago
Steven Hsu's profile image
Steven Hsu 
5 years ago

Terrible, my 7 month old baby, wife and me are shopping for our anniversary, and when we are leaving after ordering Uber taxi, their security stopped us and told us we can't have the taxi parked at their driveway which was empty. He forced our family to walk across the street in scoring heat and while yelling at us to state the drive way is private and contract to their taxi. First of all, there is no Sign or whatsoever stating the driveway is private and theirs only. Second, yelling at us to go across the street put my fami... read more

Seba Kauderer's profile image
Seba Kauderer 
5 years ago

Give me my things ikea!! And my money back! You THIEVES! WORST CUSTOMER SERVICE IN THE WORLD. Ten weeks waiting and you do nothing. A total rip off. Never buy a thing in this place 

Sadiq Cyrus's profile image
Sadiq Cyrus 
5 years ago

The customer service in the food court needs a major overhaul. Had to wait 15 minutes for bowls to come out after being completely ignored.....smh never eating here again #youhadtoseeit #messy 

Jonathan Ng's profile image
Jonathan Ng 
5 years ago

Absolute worst customer service I've ever dealt with. I went to the store to schedule my delivery because they didn't have it in stock. I got the email to confirm. When the day arrives, I didn't receive my home delivery nor a phone call/email regarding the absence of it. Then I tried to get in contact with the store and no one is there to answer the phone. Can someone please help? 

Rafael Urdano's profile image
Rafael Urdano 
5 years ago

NEVER ORDER FROM IKEA USA. WORST CUSTOMER SERVICE. WORST EXPERIENCE. NO HELP. YOU WILL BE ON HOLD FOR HOURS AND WHEN YOU FINALLY GET SOMEONE ON THE PHONE THEY'LL TELL YOU THAT YOU NEED TO GO INTO THE STORE BC THEY CANT HELP. THEY DONT GIVE A CRAP ABOUT CUSTOMERS 

Claire Vinyard's profile image
Claire Vinyard 
5 years ago

Their stupid delivery agent failed to deliver our stuff TWICE. After the third round of phone calls, we're told that in fact the first delivery was "rejected" (um, no it wasn't) and returned to the store, where everything was scanned back in and put on the floor again. Except I still haven't gotten a refund on my credit card, so, really? No one we've talked to actually seems to know what's going on, and it's all just been a huge pain in the ass. These people need to get their shit together (and hire a different delivery agen... read more

Rooshina Modi's profile image
Rooshina Modi 
5 years ago

#IKEA USA such a disappointment...Horrible customer service....after paying over 6k on kitchen cabinets waiting whole day for the delivery to come, with no follow up or a call, waiting on customer service call for over hour an half, we are told that the cabinets we ordered that were suppose to be delivered today never made out of the ikea warehouse. Customer service tells me to wait for the resolution team to call (they may call within 72 hours) at which time I can reschedule the delivery. I hired folks to fix the cabinet, s... read more

Frequently asked questions about IKEA

How is IKEA rated?

IKEA has a 4.2 star rating with 2,082 reviews. 

When is IKEA open?

IKEA is closed now. It will open at 10:00 a.m. 

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